Individual account representatives do not have the ability or authority to simply "turn off a car" as Mr [redacted] puts it A starter interruption is an automated process that happens only when the account is severely past due CAG Acceptance always try's to contact the customer first before this happens in an attempt to come up with a possible resolution We do not want customers to be left without the use of their vehicle in Mr [redacted] s case we offered and sent him the paperwork to complete a payment deferment because we were understanding of his situation We have no control over when the customer completes the paperwork and sends it back We cannot simply amend the terms of the original agreement without Mr [redacted] s consent, which is why the completed signed paperwork Is required as of 5/15/the completed deferment paperwork was returned and processed As of 6/9/we are now pending additional paperwork from Mr [redacted] to give him a due date change so his auto payments coincide with his employement pay dates CAG Acceptance attemps to work with everyone of our customers when unforeseen issues arise, we hope we can get this issue cleared up with Mr [redacted] very soon Thank you
Individual account representatives do not have the ability or authority to simply "turn off a car" as Mr [redacted] puts it A starter interruption is an automated process that happens only when the account is severely past due CAG Acceptance always try's to contact the customer first before this happens in an attempt to come up with a possible resolution We do not want customers to be left without the use of their vehicle in Mr [redacted] s case we offered and sent him the paperwork to complete a payment deferment because we were understanding of his situation We have no control over when the customer completes the paperwork and sends it back We cannot simply amend the terms of the original agreement without Mr [redacted] s consent, which is why the completed signed paperwork Is required as of 5/15/the completed deferment paperwork was returned and processed As of 6/9/we are now pending additional paperwork from Mr [redacted] to give him a due date change so his auto payments coincide with his employement pay dates CAG Acceptance attemps to work with everyone of our customers when unforeseen issues arise, we hope we can get this issue cleared up with Mr [redacted] very soon Thank you