Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com We were aware of the cracking that the customer hadHis first complaint was 7/7/and we had went out and inspected the work days after that to see what needed to be fixed or repairedWe have been fighting with the weather to get back and take care of the issues thereThe issue was resolved on 9/9/as we had made all necessary repairsWe do apologize for the delay as we were working around the weather
The owner of the company visited [redacted] this morning. They discussed the color difference. There was a misunderstanding and the owner thought that the sidewalks that we completed for her 3 years ago had coloring in them which they did not. [redacted] explained that it is the same color we used in the past which is the only color for concrete and that over years with wear and weather, the older concrete has discolored on its own. What we just completed for Tammy on the stairs and landing is original concrete color. [redacted] agreed with [redacted] and this issue has been resolved.
Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com We were aware of the cracking that the customer hadHis first complaint was 7/7/and we had went out and inspected the work days after that to see what needed to be fixed or repairedWe have been fighting with the weather to get back and take care of the issues thereThe issue was resolved on 9/9/as we had made all necessary repairsWe do apologize for the delay as we were working around the weather
The owner of the company visited [redacted] this morning. They discussed the color difference. There was a misunderstanding and the owner thought that the sidewalks that we completed for her 3 years ago had coloring in them which they did not. [redacted] explained that it is the same color we used in the past which is the only color for concrete and that over years with wear and weather, the older concrete has discolored on its own. What we just completed for Tammy on the stairs and landing is original concrete color. [redacted] agreed with [redacted] and this issue has been resolved.