Initial Business Response /* (1000, 8, 2015/07/30) */
Our return policy is stated on the order form that the office signed when they purchased the product
"RETURNS: GD will not accept goods for return or credit, other than for claim warranty, unless GD has first granted permission and you
receive a return material authorization number issued by GDRisk of loss for returned goods will remain with you, and you shall reimburse GD for any costs it incurs in connection with the shipment and return of goods including, but not limited to: (a) 15% handling; (b) examination; and (c) repacking chargeCustomizations and/or data conversions designed to your specifications are not returnable under any circumstances, and you shall reimburse GD for any costs incurred in connection, except for approved claims."
As is standard practice with computer software, it is difficult to return a product once it has been openedIt is our standard practice to work with an office to implement the softwareWe do not authorize a return once an office has purchased the product unless and until the office has made a good faith effort to implement the softwareThis protects both buyer and seller from short-term emotional decisionsOur experience has shown that once implemented, the office realizes the benefits of the program and there is no desire to return the productIf, after an appropriate implementation effort, an office does not see value in including our products into their work flow, an RMA can be obtained per our policy referenced aboveNo RMA has been issued
Guru Teach operates as a standalone product and can be loaded on any computer with operating system currently supported by ***We have communicated with this office multiple timesThe local sales rep in San Antonio has offered assist the office in implementing the productWe have offered to assist the office in updating their practice management software and computersOur product Guru Teach integrates with Dentrix for all versions released since Guru Connect integrates with all versions released since
It is our goal to meet our customer's expectations and provide products that add valueWe have over customers in the USA and another in various international marketsWe are more than willing to work with this customer to implement the product they chose to purchaseIf, after a successful implementation, the office still feels they wish to return the product, we will authorize a return according to our policy
Initial Business Response /* (1000, 8, 2015/07/30) */
Our return policy is stated on the order form that the office signed when they purchased the product
"RETURNS: GD will not accept goods for return or credit, other than for claim warranty, unless GD has first granted permission and you
receive a return material authorization number issued by GDRisk of loss for returned goods will remain with you, and you shall reimburse GD for any costs it incurs in connection with the shipment and return of goods including, but not limited to: (a) 15% handling; (b) examination; and (c) repacking chargeCustomizations and/or data conversions designed to your specifications are not returnable under any circumstances, and you shall reimburse GD for any costs incurred in connection, except for approved claims."
As is standard practice with computer software, it is difficult to return a product once it has been openedIt is our standard practice to work with an office to implement the softwareWe do not authorize a return once an office has purchased the product unless and until the office has made a good faith effort to implement the softwareThis protects both buyer and seller from short-term emotional decisionsOur experience has shown that once implemented, the office realizes the benefits of the program and there is no desire to return the productIf, after an appropriate implementation effort, an office does not see value in including our products into their work flow, an RMA can be obtained per our policy referenced aboveNo RMA has been issued
Guru Teach operates as a standalone product and can be loaded on any computer with operating system currently supported by ***We have communicated with this office multiple timesThe local sales rep in San Antonio has offered assist the office in implementing the productWe have offered to assist the office in updating their practice management software and computersOur product Guru Teach integrates with Dentrix for all versions released since Guru Connect integrates with all versions released since
It is our goal to meet our customer's expectations and provide products that add valueWe have over customers in the USA and another in various international marketsWe are more than willing to work with this customer to implement the product they chose to purchaseIf, after a successful implementation, the office still feels they wish to return the product, we will authorize a return according to our policy