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Cahillane Auto Body and Towing Reviews (1)

Vehicle damaged from towing. Company is denying ever even connecting to my vehicle.On April 4th I managed to get my 2010 Jeep Grand Cherokee Lerado stuck in a mud pit on Reservior Road, Hatfield, MA. I contacted Cahillane Towing for assistance and they sent a driver out to help me. When the driver arrived he was in, what looked like, his own private Chevy 3500 pickup truck with mudding tires and a lift kit. There was no business insignia on the truck that I could see. The driver got his chains out and attempted to hook onto the front of my jeep but the mud was up to just about the bumper and he could not hook onto anything. He went to my driver side tire well and reached his arm straight in to hook onto someone with his chain. He then got back in his vehicle and we worked together to try and pull my jeep out of the mud. My vehicle was jolted when he tried to move and and made a little bit of noise. At this time the chain hook appeared to have slipped off. He then got out to inspect the reason and rehook up the chain. At this time he also had me try to turn my wheel but my driver side tire was not moving at all as I turned my steering wheel. He hooked back onto something again and quickly stopped and told me he could not get me unstuck. He informed me he would not charge me since he could not get me out and at this time we called Ernie's Towing and they sent a truck out which was able to get me unstuck. The Ernies Towing driver took his chain thru my tire well and hooked behind my driver side tire. He had no problems getting me out. At this time the driver had me get out of my vehicle and look at my car becuase he could visibly see that my tires were pointed in different directions and he could see that my tie rod was broken. I reported the claim to my insurance company and when they confronted Cahillane, the company denied EVER TOUCHING MY VEHICLE! I understand if they want to fight/disbute that they caused the damage but they are outright LIEING by stating that they never touched or hooked onto my vehicle! This is a purely unethical and immoral statement from a professional towing company. The information I have about them denying they touched the vehicle came from my All State Claims agent, as I have not talked to the company myself. My agent informed me that they denied the claim on several different conversations. Stating each time that they never actually touched my vehicle.I have pictures of the damage to prove it was done by being hooked onto and not by running into anything.Desired SettlementAt the very least, I would like for the company to admit the fact that the tow truck driver DID come out, HOOKED ONTO my vehicle and DID attempt to pull it out.In a perfect world, I would like for them to cover the costs of the repair. I have a $500 deductable with my insurance that replacing a tie rod will not even come close to meeting. Business Response I SPOKE WITH THE OWNER OF VECHILE HE TOLD ME THE STORY AND IS GOING TO BACK TO ME ABOUT THE REPAIRS BEING DONE AT BROWN MOTORS.I'M WAITING TO HEAR BACK FOR HIM.

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Description: Auto Body Repair & Painting, Towing-Automotive, Auto Repair & Service

Address: 32 Damon Road, Northampton, Massachusetts, United States, 01061

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