Cahokia Motors Inc

Final Consumer Response /* (3000, 6, 2015/04/23) */
The business worked with me and the case is resolvedI am happy with the resolution

Ms *** needs to bring the correct parts for repairs. The part she brought was used and no good. We do free labor and can get the car to pass inspection if she will bring the parts needed. Thank you

We called Ms *** last week and told her the car needed a motor mount (dollar part). The transmission is not out. Our policy is free labor and the customer pays for their parts. We have not heard from her until this letter. We are a buy here pay here
dealership. All cars are sold as is. We try to treat all our customers fairly

Initial Business Response /* (1000, 6, 2015/07/20) */

Initial Business Response /* (1000, 7, 2015/10/14) */
She had the vehicle for 5 months and just now stating she has had problems with the car running hot ever since she bought it? We do free labor for our customers as long as the payments are current. We did pick up the vehicle from the tow yard...

where it was towed. They have paid nothing towards any repairs and not paid their October 1, 2015 car payment, therefore, there will be no repairs done to the vehicle. It has been stored in our facility for two weeks and will be taken to the auction Oct 28, 2015.

I have a title registered to [redacted] showing us as lienholder on this vehicle in question.   We sell all cars as is, our policy is that customer buys parts, we do labor for free.  [redacted] knows this policy.  We did offer to pay half of the motor repairs and her pay...

the other half.  She has not responded to us other than writing this letter to you.  We try to reach amicable agreements with our customers and treat all fairly. Thank you,[redacted]Manager