Attached you will find our detailed return policy guidelinesIt is disappointing that Mr [redacted] hascontinued to monopolize everyone's time regarding such a minor inconvenience that he alone created.Mr [redacted] spoke with MsH [redacted] on and he was reminded again of our return policy andthat we were unable to accommodate him, periodThere was no mention of her responding back tohim.After her discussion she contacted both the assigned sales representative to this account and the salesmanager regarding Mr***'s refusal to accept the company's decision and policyShe never indicatedthat there would be further contact between her and Mr***.It is a closed subject at this timeWe will not be issuing him credit for these specific items, returnedoutside of our policyIf he would like the returned pairs, returned to him, we will be happy to do soMr[redacted] insisted on returning them to us, disregarding our denial.We have thousands of retailers/dealers that choose our fine products, returning purchases to DrewShoe Corp., has not been an unpleasant, ongoing issueMr [redacted] has had previous allowances (outsideof policy guidelines,) extended to him on numerous occasionsWe regret not being able toaccommodate his request this time.Good business practices benefit both our customers and the customers of our dealers/retailers.Sincerely,Julie B**Customer Service [email protected]
It is disappointing to have this happenHowever, this business has been purchasing our therapeutic styles for several years and is well aware of our return policyWe in fact, make it quite easy to return items to us and upon receipt of returned merchandise promptly issue credit for themThe business account is attempting to return merchandise well over any reasonable flexible resolution The order dates are: 10.26.15,10.29.15,and This was discussed in detail with Ms [redacted] , credit department manager at Drew Shoe Corporation tod**, Respectfully submitted, Julie B [redacted] Customer Service/Resolution ###-###-####
Attached you will find our detailed return policy guidelinesIt is disappointing that Mr*** hascontinued to monopolize everyone's time regarding such a minor inconvenience that he alone created.Mr*** spoke with MsH*** on and he was reminded again of our return policy andthat we were unable to accommodate him, periodThere was no mention of her responding back tohim.After her discussion she contacted both the assigned sales representative to this account and the salesmanager regarding Mr***'s refusal to accept the company's decision and policyShe never indicatedthat there would be further contact between her and Mr***.It is a closed subject at this timeWe will not be issuing him credit for these specific items, returnedoutside of our policyIf he would like the returned pairs, returned to him, we will be happy to do soMr.*** insisted on returning them to us, disregarding our denial.We have thousands of retailers/dealers that choose our fine products, returning purchases to DrewShoe Corp., has not been an unpleasant, ongoing issueMr*** has had previous allowances (outsideof policy guidelines,) extended to him on numerous occasionsWe regret not being able toaccommodate his request this time.Good business practices benefit both our customers and the customers of our dealers/retailers.Sincerely,Julie B**Customer Service x3028 [email protected]
Drew Shoe proudly stands behind our products with a limited manufacturers warranty of six monthsWith that being said, we remain very flexible and at times have replaced merchandise up to year depending on the issueIt is disappointing that Ms*** insists that Drew Shoe is not accommodating
her based on the facts of her purchase.First of all, Ms*** did not purchase the pair of shoes directly from Drew ShoeShe purchased this discontinue, older shoe style from a retailer in IndianaWhen Ms*** reached out to us regarding this disappointing situation she indicated the style number and name of the shoe that had failed herBased on this information I asked that she send the shoes to us for inspection.Upon receiving the shoes, it became clear that the shoes were not the style indicated on the boxMs*** was under the impression that she was in possession of the shoe style BLOOM IIIn fact, the shoes are a discontinued older shoe style 14221-called the GAILWe in fact had to refer to several older catalogs to even identify the styleThis discontinued style was last manufactured in 2006.Ms***'s issue is with the retailer (***),in IndianaHe simply sold her an older pair of shoes that has began to deteriorateAn outsole designed with a polyurethane or rubber outsole does not have the shelf life of a shoe with a leather outsoleWorn or unworn the outsole will begin to breakdown and dry rot may set inThe age of the shoe is the issue here.In summary, we did not sell a defective shoe to either the retailer or Ms***To our knowledge she has never contacted the retailer regarding her purchaseWe were happy to offer her a substantial discount and free shipping on her future purchase with Drew Shoe when contacted in the future.Respectfully Submitted,Julie B**Customer Service *** ***
It is disappointing to have this happenHowever, this business has been purchasing our therapeutic styles for several years and is well aware of our return policyWe in fact, make it quite easy to return items to us and upon receipt of returned merchandise promptly issue credit for themThe
business account is attempting to return merchandise well over any reasonable flexible resolution
The order dates are:
10.26.15,10.29.15,and This was discussed in detail with Ms*** ***, credit department manager at Drew Shoe Corporation tod**,
Respectfully submitted,
Julie B**
Customer Service/Resolution
###-###-####
Attached you will find our detailed return policy guidelinesIt is disappointing that Mr [redacted] hascontinued to monopolize everyone's time regarding such a minor inconvenience that he alone created.Mr [redacted] spoke with MsH [redacted] on and he was reminded again of our return policy andthat we were unable to accommodate him, periodThere was no mention of her responding back tohim.After her discussion she contacted both the assigned sales representative to this account and the salesmanager regarding Mr***'s refusal to accept the company's decision and policyShe never indicatedthat there would be further contact between her and Mr***.It is a closed subject at this timeWe will not be issuing him credit for these specific items, returnedoutside of our policyIf he would like the returned pairs, returned to him, we will be happy to do soMr[redacted] insisted on returning them to us, disregarding our denial.We have thousands of retailers/dealers that choose our fine products, returning purchases to DrewShoe Corp., has not been an unpleasant, ongoing issueMr [redacted] has had previous allowances (outsideof policy guidelines,) extended to him on numerous occasionsWe regret not being able toaccommodate his request this time.Good business practices benefit both our customers and the customers of our dealers/retailers.Sincerely,Julie B**Customer Service [email protected]
It is disappointing to have this happenHowever, this business has been purchasing our therapeutic styles for several years and is well aware of our return policyWe in fact, make it quite easy to return items to us and upon receipt of returned merchandise promptly issue credit for themThe business account is attempting to return merchandise well over any reasonable flexible resolution The order dates are: 10.26.15,10.29.15,and This was discussed in detail with Ms [redacted] , credit department manager at Drew Shoe Corporation tod**, Respectfully submitted, Julie B [redacted] Customer Service/Resolution ###-###-####
Attached you will find our detailed return policy guidelinesIt is disappointing that Mr*** hascontinued to monopolize everyone's time regarding such a minor inconvenience that he alone created.Mr*** spoke with MsH*** on and he was reminded again of our return policy andthat we were unable to accommodate him, periodThere was no mention of her responding back tohim.After her discussion she contacted both the assigned sales representative to this account and the salesmanager regarding Mr***'s refusal to accept the company's decision and policyShe never indicatedthat there would be further contact between her and Mr***.It is a closed subject at this timeWe will not be issuing him credit for these specific items, returnedoutside of our policyIf he would like the returned pairs, returned to him, we will be happy to do soMr.*** insisted on returning them to us, disregarding our denial.We have thousands of retailers/dealers that choose our fine products, returning purchases to DrewShoe Corp., has not been an unpleasant, ongoing issueMr*** has had previous allowances (outsideof policy guidelines,) extended to him on numerous occasionsWe regret not being able toaccommodate his request this time.Good business practices benefit both our customers and the customers of our dealers/retailers.Sincerely,Julie B**Customer Service x3028 [email protected]
Complaint: ***
I am rejecting this response because: I have not heard from the company
Drew Shoe proudly stands behind our products with a limited manufacturers warranty of six monthsWith that being said, we remain very flexible and at times have replaced merchandise up to year depending on the issueIt is disappointing that Ms*** insists that Drew Shoe is not accommodating
her based on the facts of her purchase.First of all, Ms*** did not purchase the pair of shoes directly from Drew ShoeShe purchased this discontinue, older shoe style from a retailer in IndianaWhen Ms*** reached out to us regarding this disappointing situation she indicated the style number and name of the shoe that had failed herBased on this information I asked that she send the shoes to us for inspection.Upon receiving the shoes, it became clear that the shoes were not the style indicated on the boxMs*** was under the impression that she was in possession of the shoe style BLOOM IIIn fact, the shoes are a discontinued older shoe style 14221-called the GAILWe in fact had to refer to several older catalogs to even identify the styleThis discontinued style was last manufactured in 2006.Ms***'s issue is with the retailer (***),in IndianaHe simply sold her an older pair of shoes that has began to deteriorateAn outsole designed with a polyurethane or rubber outsole does not have the shelf life of a shoe with a leather outsoleWorn or unworn the outsole will begin to breakdown and dry rot may set inThe age of the shoe is the issue here.In summary, we did not sell a defective shoe to either the retailer or Ms***To our knowledge she has never contacted the retailer regarding her purchaseWe were happy to offer her a substantial discount and free shipping on her future purchase with Drew Shoe when contacted in the future.Respectfully Submitted,Julie B**Customer Service *** ***
It is disappointing to have this happenHowever, this business has been purchasing our therapeutic styles for several years and is well aware of our return policyWe in fact, make it quite easy to return items to us and upon receipt of returned merchandise promptly issue credit for themThe
business account is attempting to return merchandise well over any reasonable flexible resolution
The order dates are:
10.26.15,10.29.15,and This was discussed in detail with Ms*** ***, credit department manager at Drew Shoe Corporation tod**,
Respectfully submitted,
Julie B**
Customer Service/Resolution
###-###-####