Caine's Auto Body & Towing LLC, 517 HWY 7 South , Oxford, MS 38655
I am responding to this complaint that a Mr. [redacted] made on 3/5/2014 about his vehicle that was towed by our business.
He is correct about the vehicle being towed and at the time it was towed we...
stated we could do repairs also, but due to the other
vehicles we had in our shop in front of his, I could not get to his vehicle in a timely manner . I called our local repair service ([redacted]'s)
He is a well know mechanic in Oxford. We also use him for some things we cannot get to or when we need to refer someone.
I am sorry that his vehicle was over looked on our lot ,there is no way I can express how embarrassing this was. I am in the wrong for this .
I can understand him being upset I would have been too. The towing fee we charge our customers' was not charged to him . I told him that
there was NO CHARGE since it was our fault. Due to the $[redacted] TOW BILL being deducted with no charge for our services, I feel it is unfair
to request for a full refund as he stated he would still have to pay for a rental due to the repairs being made on his vehicle. I try to conduct
business fair as possible. I am very sorry for his inconveience. [redacted] DBA Caine's Auto Body & Towing
Caine's Auto Body & Towing LLC, 517 HWY 7 South , Oxford, MS 38655
I am responding to this complaint that a Mr. [redacted] made on 3/5/2014 about his vehicle that was towed by our business.
He is correct about the vehicle being towed and at the time it was towed we...
stated we could do repairs also, but due to the other
vehicles we had in our shop in front of his, I could not get to his vehicle in a timely manner . I called our local repair service ([redacted]'s)
He is a well know mechanic in Oxford. We also use him for some things we cannot get to or when we need to refer someone.
I am sorry that his vehicle was over looked on our lot ,there is no way I can express how embarrassing this was. I am in the wrong for this .
I can understand him being upset I would have been too. The towing fee we charge our customers' was not charged to him . I told him that
there was NO CHARGE since it was our fault. Due to the $[redacted] TOW BILL being deducted with no charge for our services, I feel it is unfair
to request for a full refund as he stated he would still have to pay for a rental due to the repairs being made on his vehicle. I try to conduct
business fair as possible. I am very sorry for his inconveience. [redacted] DBA Caine's Auto Body & Towing