Cains Heating and Air, LLC

You can not install a fan motor the wrong way it only goes in one way and the board was already bad I told the homeowner thisIt sounds like the service tech just wanted to make.some money by lying.You didnt hear back from me because my wife had breast cancer surgery and I was attending to herI
called home warranty and they said you had someone else outI should have contacted you and im sorry but I put everything behind me and focused on my wifeI apologize for not communicatingWith you but I assure you that the fan motor was installed correct and the board was already badThat tech was not honest with you and I apologize for putting you in the situation that you had to call someone else

Yes I remember the customer, we came back out the first time because the original wiring from the house was old Aluminum wiring which when it has electricity applied to it then it will expand and when it cools then it retracts. After several hundred times of retracting and.expanding the...

connects.become loose and worn causing the wire to.come loose from the breaker box, thus shorting out on the metal box frying the breaker. I charged the customer $200 because I ran new copper wire to the box . This is considered an existing condition and at time of install we recommended that a new wire be installed which the customer said no at the time, when spring starts and the warm.weather comes we get booked solid and it can take 3/4 days to get to a cstomer...the 10 day wait was because my father had passed away and I was in NY for the services and I explained that and they didn't want to here my excuses I believe is what he said.we do our best to make every customer happy but they have to be understanding and cooperative also