Cain's Well Drilling

It is disappointing to have this happen. However, this business has been purchasing our therapeutic styles for several years and is well aware of our return policy. We in fact, make it quite easy to return items to us and upon receipt of returned merchandise promptly issue credit for them. The...

business account is attempting to return merchandise well over any reasonable flexible resolution.
The order dates are:
10.26.15,10.29.15,03.04.2014 and 01.03.2013. This was discussed in detail with Ms. [redacted], credit department manager at Drew Shoe Corporation tod**, 01.15.2016.
Respectfully submitted,
Julie B**
Customer Service/Resolution
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Attached you will find our detailed return policy guidelines. It is disappointing that Mr. [redacted] hascontinued to monopolize everyone's time regarding such a minor inconvenience that he alone created.Mr. [redacted] spoke with Ms. H[redacted] on 01.15.2016 and he was reminded again of our return policy andthat we were unable to accommodate him, period. There was no mention of her responding back tohim.After her discussion she contacted both the assigned sales representative to this account and the salesmanager regarding Mr. [redacted]'s refusal to accept the company's decision and policy. She never indicatedthat there would be further contact between her and Mr. [redacted].It is a closed subject at this time. We will not be issuing him credit for these specific items, returnedoutside of our policy. If he would like the returned pairs, returned to him, we will be happy to do so. Mr.[redacted] insisted on returning them to us, disregarding our denial.We have thousands of retailers/dealers that choose our fine products, returning purchases to DrewShoe Corp., has not been an unpleasant, ongoing issue. Mr. [redacted] has had previous allowances (outsideof policy guidelines,) extended to him on numerous occasions. We regret not being able toaccommodate his request this time.Good business practices benefit both our customers and the customers of our dealers/retailers.Sincerely,Julie B**Customer Service 800.837.3739  x3028 [email protected]