When [redacted] called for service she was advised that there was a diagnostic charge of $and the repair would be quoted before any repairs were made Cajun Comfort, Inclike most reputable companies today use what is know as "Flat Rate Pricing" which does not allow the technician to over charge or under charge a customer This is the industry standard and we have been on "Flat Rate Pricing" for 15+ years.The technician followed protocol for his diagnosis, informed the customer of the problem and the repair cost before continuing to make any repairs, started the system and made final checks to assure the system was working as it should.The technician then presented the invoice to [redacted] and she paid with a credit card Her system was working properly when the technician left the home and still continues to work properly when she called the office to complain about the cost of the repair the following day.There is a lot that goes into running a service truck and a qualified technician such as: Technical Training, Vehicle Cost, Insurance, Benefits, Fuel, Truck Maintenance, Overhead, and I can go on The cost for represents much more than just the part and Cajun Comfort, Inchas always been competitive in its pricing or we would not be in business for nearly yearsThanks, Keith WL [redacted]
When [redacted] called for service she was advised that there was a diagnostic charge of $and the repair would be quoted before any repairs were made Cajun Comfort, Inclike most reputable companies today use what is know as "Flat Rate Pricing" which does not allow the technician to over charge or under charge a customer This is the industry standard and we have been on "Flat Rate Pricing" for 15+ years.The technician followed protocol for his diagnosis, informed the customer of the problem and the repair cost before continuing to make any repairs, started the system and made final checks to assure the system was working as it should.The technician then presented the invoice to [redacted] and she paid with a credit card Her system was working properly when the technician left the home and still continues to work properly when she called the office to complain about the cost of the repair the following day.There is a lot that goes into running a service truck and a qualified technician such as: Technical Training, Vehicle Cost, Insurance, Benefits, Fuel, Truck Maintenance, Overhead, and I can go on The cost for represents much more than just the part and Cajun Comfort, Inchas always been competitive in its pricing or we would not be in business for nearly yearsThanks, Keith WL [redacted]