We are responding to a letter received at our East Washington Street Planet Fitness location in Indianapolis INAttached is the letter received from the Revdex.com for referenceWe wish the member would have had a better experience with us as she was ending her membershipAs stated in the letter, it is against our policy to transfer/switch names on membershipsWe are able to cancel one membership and begin a new one as we did in this instanceThe member did unfortunately cancel the membership, but luckily her husband did sign up with us the very same dayBelow are two bullet points attached in our membership agreements for the Planet Fitness cancel policy • To cancel the billing of the annual fee, the club requires written notice and cancellation of your membership on or before the 25th of the month prior to your annual membership fee due date• To cancel your monthly membership and stop the monthly billing on the 17th of the month, the club requires written notification by the 10th of the month delivered to the club in person or preferably via certified mail We sincerely apologize for any confusion or misunderstandings with this membershipUnfortunately, we will not be able to refund a prorate for the monthly fee paid in May We did make sure on our part that this member was not charged the annual fee of $for This fee will not need to be refunded to the member, as we did not charge it to the accountWe hope this email gives a better understanding of our cancellation policyIf you have any further questions please let us knowThank youHave a great day! - [redacted]
We are responding to a letter received at our East Washington Street Planet Fitness location in Indianapolis IN. Attached is the letter received from the Revdex.com for reference. We wish the member would have had a better experience with us as she was ending her membership. As stated in the letter, it is...
against our policy to transfer/switch names on memberships. We are able to cancel one membership and begin a new one as we did in this instance. The member did unfortunately cancel the membership, but luckily her husband did sign up with us the very same day. Below are two bullet points attached in our membership agreements for the Planet Fitness cancel policy. • To cancel the billing of the annual fee, the club requires written notice and cancellation of your membership on or before the 25th of the month prior to your annual membership fee due date. • To cancel your monthly membership and stop the monthly billing on the 17th of the month, the club requires written notification by the 10th of the month delivered to the club in person or preferably via certified mail. We sincerely apologize for any confusion or misunderstandings with this membership. Unfortunately, we will not be able to refund a prorate for the monthly fee paid in May 2017. We did make sure on our part that this member was not charged the annual fee of $39.00 for 2017. This fee will not need to be refunded to the member, as we did not charge it to the account. We hope this email gives a better understanding of our cancellation policy. If you have any further questions please let us know. Thank you. Have a great day! -[redacted]
We are responding to a letter received at our East Washington Street Planet Fitness location in Indianapolis INAttached is the letter received from the Revdex.com for referenceWe wish the member would have had a better experience with us as she was ending her membershipAs stated in the letter, it is against our policy to transfer/switch names on membershipsWe are able to cancel one membership and begin a new one as we did in this instanceThe member did unfortunately cancel the membership, but luckily her husband did sign up with us the very same dayBelow are two bullet points attached in our membership agreements for the Planet Fitness cancel policy • To cancel the billing of the annual fee, the club requires written notice and cancellation of your membership on or before the 25th of the month prior to your annual membership fee due date• To cancel your monthly membership and stop the monthly billing on the 17th of the month, the club requires written notification by the 10th of the month delivered to the club in person or preferably via certified mail We sincerely apologize for any confusion or misunderstandings with this membershipUnfortunately, we will not be able to refund a prorate for the monthly fee paid in May We did make sure on our part that this member was not charged the annual fee of $for This fee will not need to be refunded to the member, as we did not charge it to the accountWe hope this email gives a better understanding of our cancellation policyIf you have any further questions please let us knowThank youHave a great day! - [redacted]
We are responding to a letter received at our East Washington Street Planet Fitness location in Indianapolis IN. Attached is the letter received from the Revdex.com for reference. We wish the member would have had a better experience with us as she was ending her membership. As stated in the letter, it is...
against our policy to transfer/switch names on memberships. We are able to cancel one membership and begin a new one as we did in this instance. The member did unfortunately cancel the membership, but luckily her husband did sign up with us the very same day. Below are two bullet points attached in our membership agreements for the Planet Fitness cancel policy. • To cancel the billing of the annual fee, the club requires written notice and cancellation of your membership on or before the 25th of the month prior to your annual membership fee due date. • To cancel your monthly membership and stop the monthly billing on the 17th of the month, the club requires written notification by the 10th of the month delivered to the club in person or preferably via certified mail. We sincerely apologize for any confusion or misunderstandings with this membership. Unfortunately, we will not be able to refund a prorate for the monthly fee paid in May 2017. We did make sure on our part that this member was not charged the annual fee of $39.00 for 2017. This fee will not need to be refunded to the member, as we did not charge it to the account. We hope this email gives a better understanding of our cancellation policy. If you have any further questions please let us know. Thank you. Have a great day! -[redacted]