Cakes Fun Reviews (1)
Review: I ordered/purchased a cake from Cakes Fun for delivery to the [redacted] facility on August 3, 2013. The cake was meant to be the focal point and centerpiece of my aunt’s 60th birthday party with over 125 guests in attendance. In my research and initial consultation with the owner, I was told that I would be provided with a tasty, delicious and moist cake. Once it was time for my aunt to cut the cake, it soon became obvious that the cake was dry, crumbly and burnt beneath the frosting. Our guests were even complaining that the CAKE WAS DRY and left it uneaten on their plates. After the party, my aunt called to say how wonderful the party was EXCEPT FOR THE CAKE! Luckily, I ordered a sheet cake from [redacted] to supplement the cake purchased from Cakes Fun and the guests ate that instead. I contacted [redacted], the owner, to provide requested feedback and to request a solution to this problem. I spent $200 on this cake. Her resolution was to offer me $25 on my NEXT order. Why would I even consider another cake order if the first was so below expectation and produced a disappointing result? I contacted [redacted] again to explain that and she has not responded.Desired Settlement: I spent a total of $225 (includes a $25 delivery fee) for this cake. I would like a refund of the $200 since it did not meet advertised or stated expectations. The cake was dry and burnt. The owner did not provide a reasonable solution to my complaint.
To whom it may concerns,
Cakes Fun llc just received a letter via mail from the Revdex.com serving central Virginia about a customer complaints submitted on 8/22/2013 with an ID [redacted].
The customer complaint is untrue for the following reasons:
The cake order was made to cover 30 serving not for 125 serving
The customer was truly hard to work with from the beginning... Questioned pricingand asked for cheapest price
All of our cakes are baked fresh to order. Our cake always moist and baked to meet high standard quality and taste. We add pudding mix to our cake recipe and soak it with simple syrup. We also taste every cake we make for customer satisfaction before we deliver.
We design and create delicious and stunning celebration cakes for every occasion.
We believe cakes should taste superb as well as look spectacular.
On 8/3/2013 the cake has been delivered and setup on time with customer “[redacted]” approval and satisfaction.Two days later on 8/5/2013 [redacted] emailed us to complaint about the cake. She been told that she needs to return the cake to be examined by Cakes Fun llc. “Customer never returned the cake”. Please check our refund policy at the following [redacted] 8/22/2013 she posted Untrue statement and disparaging our company with false information on Cakes Fun llc page on [redacted].
All supported document, contract and communication via emails available upon request.Please feel free to contact us anytime and for further communications at the following [redacted]