Hello ***,I sincerely apologize for the delayed reply in this matterAlthough we have since been resolved the account issue via email, I wanted to follow up to make sure everything is running smoothlyIf you run into any issues or have any further questions, please feel free to contact me through my direct email addressI can assure you that moving forward, there will not be a delay such as the one that you had experienced Best Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello [redacted] ,First off, let me start by expressing my sincere apology for your trouble with the software and lack of response from Technical SupportI was able to find your support case in which you had sent in a little while back and will reply momentarily to the case for further direct assistanceFrom there, I would be happy to arrange a time for a phone call and/or a remote session for further troubleshooting to get this resolved and have SONAR back up and runningI can assure you that moving forward you will not experience this from our support department.Best Regards, [redacted] ***
Hello ***,I sincerely apologize for the delayed reply in this matterAlthough we have since been resolved the account issue via email, I wanted to follow up to make sure everything is running smoothlyIf you run into any issues or have any further questions, please feel free to contact me through my direct email addressI can assure you that moving forward, there will not be a delay such as the one that you had experienced Best Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello [redacted] ,First off, let me start by expressing my sincere apology for your trouble with the software and lack of response from Technical SupportI was able to find your support case in which you had sent in a little while back and will reply momentarily to the case for further direct assistanceFrom there, I would be happy to arrange a time for a phone call and/or a remote session for further troubleshooting to get this resolved and have SONAR back up and runningI can assure you that moving forward you will not experience this from our support department.Best Regards, [redacted] ***