The customer ordered their item Friday Oct14th, our processing time is 7-business days, but her order shipped the same day 10/14/She contacted us Oct19th and informed us her item was damagedOnly one hour after her original e-mail, she sent a second e-mail in which she stated she was going to take action against this situationMy husband did talk on the phone to the customer as well as text messageThe customer continued to text, my husband asked for E-MAIL and for photos to be submitted of the damage so we could assess it and move forwardShe TEXT pictures, my husband proceeded to let her know we could print her a new item, she said she needed it by Saturday Oct 21st, and we are unable to accommodate her that fastShe stated in an email she would be shipping the item back to us, so I personally e-mailed her back, with instructions on how to return the item as well as contact informationI have all these emails and text messages but I am not posting them due to the personal informationThe last thing I told the customer was to please ship the item back, and we would issue a full refund (including original shipping fees) as soon as the return was processed Please let me know how I can proceed from here to show proof of our contact with the customerThe claims are false, and we have proof to show what our correspondence has beenThank you for your time.- [redacted] R.Enjoyart.com
Dear Customer,We are the new owners of Enjoy Art and regret that your past dealings with the former owner caused you to file a Revdex.com complaintWe invite you to contact us at ###-###-#### and we will do everything possible to address your complaint Sincerely,Customer [email protected]
The order was to be drop-shipped to the buyer We don't know why it hasn't reached the customer but we have issued a full refund for the order Thank you
[redacted] - As stated by the BusinessI’m sorry for the delayA full refund was issued to the customer At first we didn’t issue a refund because we thought she had done a chargeback but it was a retrieval (I think that’s what it is called) We ended up just issuing the refund and then sending that info to Discover Please let me know if you need any other infoThank you so much- J***
The customer ordered their item Friday Oct14th, our processing time is 7-business days, but her order shipped the same day 10/14/She contacted us Oct19th and informed us her item was damagedOnly one hour after her original e-mail, she sent a second e-mail in which she stated she was going to take action against this situationMy husband did talk on the phone to the customer as well as text messageThe customer continued to text, my husband asked for E-MAIL and for photos to be submitted of the damage so we could assess it and move forwardShe TEXT pictures, my husband proceeded to let her know we could print her a new item, she said she needed it by Saturday Oct 21st, and we are unable to accommodate her that fastShe stated in an email she would be shipping the item back to us, so I personally e-mailed her back, with instructions on how to return the item as well as contact informationI have all these emails and text messages but I am not posting them due to the personal informationThe last thing I told the customer was to please ship the item back, and we would issue a full refund (including original shipping fees) as soon as the return was processed Please let me know how I can proceed from here to show proof of our contact with the customerThe claims are false, and we have proof to show what our correspondence has beenThank you for your time.- [redacted] R.Enjoyart.com
We issued a full refund as the item is still back ordered and we don’t know when it will be availagain Thank you so muchJ***Enjoy Art LLC
Dear Customer,We are the new owners of Enjoy Art and regret that your past dealings with the former owner caused you to file a Revdex.com complaintWe invite you to contact us at ###-###-#### and we will do everything possible to address your complaint Sincerely,Customer [email protected]
The order was to be drop-shipped to the buyer We don't know why it hasn't reached the customer but we have issued a full refund for the order Thank you
[redacted] - As stated by the BusinessI’m sorry for the delayA full refund was issued to the customer At first we didn’t issue a refund because we thought she had done a chargeback but it was a retrieval (I think that’s what it is called) We ended up just issuing the refund and then sending that info to Discover Please let me know if you need any other infoThank you so much- J***