Cako Financial, L.L.C.

Dear Customer,We are the new owners of Enjoy Art and regret that your past dealings with the former owner caused you to file a Revdex.com complaintWe invite you to contact us at ###-###-####and we will do everything possible to address your complaint Sincerely,Customer [email protected]

I am not clear on what the problem is with the resolve we gaveThe item must be returned, (the damage was very minimal, so the item is not going to be covered by insurance via USPS, so we need the item returned to us in the condition it was received in, which we have photos of the damage that was done), we will then issue a FULL refund, including SHIPPING once we receive the item backIf you buy from any store, even online, you must return the item then your refund will be processedI feel we are asking something reasonable, and attempting to resolve this with the customerThank you for your time. -Misty

I looked this up and I have already explained to this customer - twice - that the item they tried to order has been discontinuedThey were never charged Their card was authorized when they attempted to place the order online, but the authorization & order were both voided right away and
the card was never charged The customer didn’t reply to the original notice regarding the voided transaction and order (an automated notice that is sent out), but when they contacted us later via email, I replied and explained to them that their card was never billed and that the transaction was voided They wrote back and said they still think they were charged I have told them to contact their financial institution for help because they were not billed and are probably just seeing the original authorization for the order I don’t know what else I can do to explain this to them since they don’t understand that an authorization is not the same as being billed I have attached a pdf of a screen shot that shows the voided transaction Please let me know if there is any other info that you need from me Thank you so much

N*** Order was fully Refunded as of December 12th,Please be advised that this refund might indeed take up to 7-business days to post to his accountI have attached the actual refund receipt that he was also sent and should be able to confirm as wellWe here at enjoyart are not a fraudulent company and serve of people with outstanding service and will continue to do so

Complaint:
I am rejecting this response because: The item is being returnedWe have provided the company with shipping information and shipping cost informationT*** ***
Regards,
T*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11291438, and find that this resolution is satisfactory to me
Regards,
P*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10818740, and find that this resolution will be satisfactory to me when I receive notice from my credit card company that the refund has been posted According to them, it may take a couple of days to show up on my account
Regards,
K*** ***

Complaint:
I am rejecting this response because: See attached email, I also have the original email I had sent themThey didnt want me to contact the Revdex.com, and never offered me a refund, and still have not contacted me
Regards,
N*** ***

** - As stated by the Business. I’m sorry for the delay. A full refund was issued to the customer.  At first we didn’t issue a refund because we thought she had done a chargeback but it was a retrieval (I think that’s what it is called).  We ended up just issuing the refund and then...

sending that info to Discover.  Please let me know if you need any other info. Thank you so much. - J[redacted]

I thought the complaint was closed because the order was delivered on the 17th.  Here is the tracking number:   94[redacted]3The tracking number, along with a shipping notice was automatically sent to the customer when it was shipped out. J[redacted]

Complaint: 12541014
I am rejecting this response because: Where is the refund?
Regards,
N[redacted]

We issued a full refund as the item is still back ordered and we don’t know when it will be avail. again.  Thank you so much. J[redacted]Enjoy Art LLC

I have issued a refund for this order.  One the of the image ordered was no longer avail and I had talked to the customer about this and he asked if he could get an different image in place of it but I wasn’t able to find that one, either.  I have issued a full refund since I can no...

longer get both images that were ordered.  They are now out of print and we have since sold out of the ones we had stocked.

Dear Customer,We are the new owners of Enjoy Art and regret that your past dealings with the former owner caused you to file a Revdex.com complaint. We invite you to contact us at ###-###-#### and we will do everything possible to address your complaint.  Sincerely,Customer...

[email protected]

Dear Customer,We are the new owners of Enjoy Art and regret that your past dealings with the former owner caused you to file a Revdex.com complaint. We invite you to contact us at ###-###-####and we will do everything possible to address your complaint.  Sincerely,Customer...

[email protected]

Revdex.com...

:I did receive the package eventually, but never received a confirmation or tracking # that it was on its way. 
I have reviewed the response made by the business in reference to complaint ID 10993070, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

The order was to be drop-shipped to the buyer.  We don't know why it hasn't reached the customer but we have issued a full refund for the order.  Thank you.

Complaint: 11776261
I am rejecting this response because: Shipping the damaged item back but will reject until a refund is received. 
Regards,
T[redacted]

N[redacted] order was received and processed in a timely fashion in accordance with or policies. We did indeed have communication during the initial process and I did advise him that it takes up to 10 business days to process and ship out. Theses two images are all special...

order from the artist and take longer to receive and then ship out. due to them being a special order I am not able to get the exact time they will be produced from the publisher. His two team have indeed arrived and were to ship out. At this time I will go ahead and issue a full refund for these items. Enjoyart is not a fraudulent company of any sort and been in business for over 20 years.

The customer ordered their item Friday Oct. 14th, our processing time is 7-10 business days, but her order shipped the same day 10/14/2016. She contacted us Oct. 19th and informed us her item was damaged. Only one hour after her original e-mail, she sent a second e-mail in which she stated she was...

going to take action against  this situation. My husband did talk on the phone to the customer as well as text message. The customer continued to text, my husband asked for E-MAIL and for photos to be submitted of the damage so we could assess it and move forward. She TEXT pictures, my husband proceeded to let her know we could print her a new item, she said she needed it by Saturday Oct 21st, and we are unable to accommodate her that fast. She stated in an email she would be shipping the item back to us, so I personally e-mailed her back, with instructions on how to return the item as well as contact information. I have all these emails and text messages but I am not posting them due to the personal information. The last thing I told the customer was to please ship the item back, and we would issue a full refund (including original shipping fees) as soon as the return was processed.  Please let me know how I can proceed from here to show proof of our contact with the customer. The claims are false, and we have proof to show what our correspondence has been. Thank you for your time.-[redacted] R.Enjoyart.com