Per the agreement that Mrs [redacted] entered solely on 5/10/she agreed on and stated she understood the terms of the agreement on the months same as cash to the finance company United Consumer Financial ServicesMrs [redacted] is the sole person on this contract and is currently up to date on her payments with the Avaliri have attached a ledger from the finance company showing that Mrs [redacted] is current on the payments of the Avalir
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***We agreed to a months same as cash term that was explained to us by the sales rep that was not honored by the financial company it was not explained by the financial company therefore making your representative a liar and a financial company will not honor what your company sold us on without a written statement from the sales rep which you refused to let us get
Complaint: [redacted] I am rejecting this response because: Regards, that is inaccurate information the terms in which you state were explained were not explained the sales rep explained completely different and there was an argument between myself and the sales rep that this would happen he ensured me that it would not happen and if it did so happened that that would give me the right to sue that is of course paraphrase but he did say to me that if there was $added in other than what was agreed upon at the time of signing that that would be legal standing to sue he failed to inform that it was a financial company doing the financing would not be bound by those terms for your company's verbal contract the company has also refused to bring in the sales rep in a three-way conversation to confirm or deny that said terms were discussed ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
This complaint has been addressed with the customer on several occasionsThe last meeting in my officeI believe I suggested and felt there was another issue causing the suspension problem that we are not responsible forWe replaced and made corrections every step of the way with the above
narrative and have even gone beyond what was called forI feel I made this clear to the customer at the last meetingAfter we met, the customer was going to speak with his daughter and we have not heard anything from him until nowWhy am I just now receiving this complaint? There is nothing more to address under the original Repair OrderIf he wishes to open a new Work Order, we will discuss what will need to happen. Thank you,David ***
On 5110/2016 your wife [redacted] entered a binding contract for the purchase of the Avelir. The finance company United Consumer Financial Services fully explained with Denise the terms of the contract in regards to the 12 months same as cash. They clearly state that from the date of purchase as...
long as the product was paid for in full at the purchase price of $2800 within the 12 months that there would be no Interest or finance charges. If it was not paid off within the 12 months, then the interest and the finance charges would be added to the purchase price. It is also clearly stated on the back of the binding contract. I am sorry that you feel you were miss informed but your wife Denise was explained the process by our finance company. Also the cancelation date is clearly stated on the bottom of the contract that you have until no later than midnight of May 13th 2016.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]We agreed to a 12 months same as cash term that was explained to us by the sales rep that was not honored by the financial company it was not explained by the financial company therefore making your representative a liar and a financial company will not honor what your company sold us on without a written statement from the sales rep which you refused to let us get
Per the agreement that Mrs. [redacted] entered solely on 5/10/2016 she agreed on and stated she understood the terms of the agreement on the 12 months same as cash to the finance company United Consumer Financial Services. Mrs. [redacted] is the sole person on this contract and is currently up to date on her payments with the Avalir. I have attached a ledger from the finance company showing that Mrs. [redacted] is current on the payments of the Avalir.
I am writing this letter in regards to complaint ID #[redacted]. This customer [redacted] was already picked up. She is no longer in possession of the machine and she informed us she would recant her statement. Please let me know if you have any questions.
Complaint: [redacted]
I am rejecting this response because:
Regards, that is inaccurate information the terms in which you state were explained were not explained the sales rep explained completely different and there was an argument between myself and the sales rep that this would happen he ensured me that it would not happen and if it did so happened that that would give me the right to sue that is of course paraphrase but he did say to me that if there was $0.01 added in other than what was agreed upon at the time of signing that that would be legal standing to sue he failed to inform that it was a financial company doing the financing would not be bound by those terms for your company's verbal contract the company has also refused to bring in the sales rep in a three-way conversation to confirm or deny that said terms were discussed
[redacted]
I have been in contact with the customer as recently as Friday, 10/14/16. I am not sure when this complaint was filed because some of the issues were covered with her admitting that they have had trouble with the vehicle ever since they bought. Major work has been performed on the car as evidenced...
by photos that were taken to which she admitted to after the repair, not prior to. The evidence being the dash had been removed prior to the car being brought to us as tabs where the dash is mounted were broken. The wiring harness has been completely replaced with "hard wiring" (meaning the connector normally present for the harness under the dash is no longer present). I wrote in the Repair Order the car MAY have been wrecked or major work done which was the dash removal. We are working toward a resolution and invited her to come back by for us to ride with her to listen to the noise to determine the cause. I had 3 different employees drive the car, one of which was one of the first to drive it before the repair. On his test drive her heard the noises both from the fan and the popping. After the repair, he was the only one to drive it because he heard the noise. As I told the customer, we did have to install 3 fans before we were satisfied no noise was present. No popping was heard on any test drives by the 3 that drove the car on Friday. The "rigging" as she calls had to be done because parts were missing for the fan/radiator and the radiator was actually crooked I was told after the repair was completed. No supporting documents have been submitted as I am running out of my time limit. They will submitted at a later time
I am truly sorry that your residence has been knocked on repeatedly. I do understand that you are stating you have a no soliciting sign in your residence and we have put you on our do not contact list for our office.
Per the agreement that Mrs [redacted] entered solely on 5/10/she agreed on and stated she understood the terms of the agreement on the months same as cash to the finance company United Consumer Financial ServicesMrs [redacted] is the sole person on this contract and is currently up to date on her payments with the Avaliri have attached a ledger from the finance company showing that Mrs [redacted] is current on the payments of the Avalir
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***We agreed to a months same as cash term that was explained to us by the sales rep that was not honored by the financial company it was not explained by the financial company therefore making your representative a liar and a financial company will not honor what your company sold us on without a written statement from the sales rep which you refused to let us get
Complaint: [redacted] I am rejecting this response because: Regards, that is inaccurate information the terms in which you state were explained were not explained the sales rep explained completely different and there was an argument between myself and the sales rep that this would happen he ensured me that it would not happen and if it did so happened that that would give me the right to sue that is of course paraphrase but he did say to me that if there was $added in other than what was agreed upon at the time of signing that that would be legal standing to sue he failed to inform that it was a financial company doing the financing would not be bound by those terms for your company's verbal contract the company has also refused to bring in the sales rep in a three-way conversation to confirm or deny that said terms were discussed ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
This complaint has been addressed with the customer on several occasionsThe last meeting in my officeI believe I suggested and felt there was another issue causing the suspension problem that we are not responsible forWe replaced and made corrections every step of the way with the above
narrative and have even gone beyond what was called forI feel I made this clear to the customer at the last meetingAfter we met, the customer was going to speak with his daughter and we have not heard anything from him until nowWhy am I just now receiving this complaint? There is nothing more to address under the original Repair OrderIf he wishes to open a new Work Order, we will discuss what will need to happen. Thank you,David ***
On 5110/2016 your wife [redacted] entered a binding contract for the purchase of the Avelir. The finance company United Consumer Financial Services fully explained with Denise the terms of the contract in regards to the 12 months same as cash. They clearly state that from the date of purchase as...
long as the product was paid for in full at the purchase price of $2800 within the 12 months that there would be no Interest or finance charges. If it was not paid off within the 12 months, then the interest and the finance charges would be added to the purchase price. It is also clearly stated on the back of the binding contract. I am sorry that you feel you were miss informed but your wife Denise was explained the process by our finance company. Also the cancelation date is clearly stated on the bottom of the contract that you have until no later than midnight of May 13th 2016.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]We agreed to a 12 months same as cash term that was explained to us by the sales rep that was not honored by the financial company it was not explained by the financial company therefore making your representative a liar and a financial company will not honor what your company sold us on without a written statement from the sales rep which you refused to let us get
Per the agreement that Mrs. [redacted] entered solely on 5/10/2016 she agreed on and stated she understood the terms of the agreement on the 12 months same as cash to the finance company United Consumer Financial Services. Mrs. [redacted] is the sole person on this contract and is currently up to date on her payments with the Avalir. I have attached a ledger from the finance company showing that Mrs. [redacted] is current on the payments of the Avalir.
I am writing this letter in regards to complaint ID #[redacted]. This customer [redacted] was already picked up. She is no longer in possession of the machine and she informed us she would recant her statement. Please let me know if you have any questions.
Complaint: [redacted]
I am rejecting this response because:
Regards, that is inaccurate information the terms in which you state were explained were not explained the sales rep explained completely different and there was an argument between myself and the sales rep that this would happen he ensured me that it would not happen and if it did so happened that that would give me the right to sue that is of course paraphrase but he did say to me that if there was $0.01 added in other than what was agreed upon at the time of signing that that would be legal standing to sue he failed to inform that it was a financial company doing the financing would not be bound by those terms for your company's verbal contract the company has also refused to bring in the sales rep in a three-way conversation to confirm or deny that said terms were discussed
[redacted]
I have absolutely no further comment to this customer or to the complaint.
I have been in contact with the customer as recently as Friday, 10/14/16. I am not sure when this complaint was filed because some of the issues were covered with her admitting that they have had trouble with the vehicle ever since they bought. Major work has been performed on the car as evidenced...
by photos that were taken to which she admitted to after the repair, not prior to. The evidence being the dash had been removed prior to the car being brought to us as tabs where the dash is mounted were broken. The wiring harness has been completely replaced with "hard wiring" (meaning the connector normally present for the harness under the dash is no longer present). I wrote in the Repair Order the car MAY have been wrecked or major work done which was the dash removal. We are working toward a resolution and invited her to come back by for us to ride with her to listen to the noise to determine the cause. I had 3 different employees drive the car, one of which was one of the first to drive it before the repair. On his test drive her heard the noises both from the fan and the popping. After the repair, he was the only one to drive it because he heard the noise. As I told the customer, we did have to install 3 fans before we were satisfied no noise was present. No popping was heard on any test drives by the 3 that drove the car on Friday. The "rigging" as she calls had to be done because parts were missing for the fan/radiator and the radiator was actually crooked I was told after the repair was completed. No supporting documents have been submitted as I am running out of my time limit. They will submitted at a later time
I am truly sorry that your residence has been knocked on repeatedly. I do understand that you are stating you have a no soliciting sign in your residence and we have put you on our do not contact list for our office.