Complaint: [redacted]
I am rejecting this response because: Walmart charged me a NSF fee twice in the amount of $32.48 each time and they should NOT have because the items were paid. I did not give them permission to assess these fees if the item was paid. They are not supposed to do this. These fees need to be reversed as I DID NOT GIVE THEM PERMISSION TO ASSESS THESE FEES IF THE ITEM WAS PAID. And charging me $30 to fill out an unauthorized ACH form is unethical. These two fees need to be reversed without charging me $30. No other financial institution charges this. We are a military family and chose this bank to have a banking institution near where we live. Never in a million years did I think we would be treated this way.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Walmart charged me a NSF fee twice in the amount of $32.48 each time and they should NOT have because the items were paid. I did not give them permission to assess these fees if the item was paid. They are not supposed to do this. These fees need to be reversed as I DID NOT GIVE THEM PERMISSION TO ASSESS THESE FEES IF THE ITEM WAS PAID. And charging me $30 to fill out an unauthorized ACH form is unethical. These two fees need to be reversed without charging me $30. No other financial institution charges this. We are a military family and chose this bank to have a banking institution near where we live. Never in a million years did I think we would be treated this way.
Regards,
[redacted]