The business owner stated that the consumer is an alcoholic. The consumer contacted the business about two problems. The first was a clogged sink. The second was the upstairs toilet. The consumer had replaced the flapper and said it was still running.When the business...
arrived, they unclogged the sink. Then, they went upstairs. They took the tank off the toilet and rotated the flapper, because it was not seated properly. They checked the toilet for leaks, as well as all around the tank and the wax ring. During this, the consumer's dog kept barking and Mr. [redacted] kept loudly yelling at it.The consumer called the next day and was VERY abusive. He said the owner was fat and lazy, but still tried to get the business to return. He had water leaking into his ceiling and blamed the business for it.The wife called, questioning whether the business would not return because they hadn't been paid. The business owner stated that he could not return because the consumer was abusive. If the business were to enter into a heated situation, it might present legal issues should something happen. Mr. [redacted] has called the business just to laugh in the phone at the business owner.
The business owner stated that the consumer is an alcoholic. The consumer contacted the business about two problems. The first was a clogged sink. The second was the upstairs toilet. The consumer had replaced the flapper and said it was still running.When the business...
arrived, they unclogged the sink. Then, they went upstairs. They took the tank off the toilet and rotated the flapper, because it was not seated properly. They checked the toilet for leaks, as well as all around the tank and the wax ring. During this, the consumer's dog kept barking and Mr. [redacted] kept loudly yelling at it.The consumer called the next day and was VERY abusive. He said the owner was fat and lazy, but still tried to get the business to return. He had water leaking into his ceiling and blamed the business for it.The wife called, questioning whether the business would not return because they hadn't been paid. The business owner stated that he could not return because the consumer was abusive. If the business were to enter into a heated situation, it might present legal issues should something happen. Mr. [redacted] has called the business just to laugh in the phone at the business owner.