Cal-Prop Management

In this communication trail on the Revdex.com, the tenants have not provided any additional information other than rejecting the information provided..Since our previous response we have scheduled an environmental lab to conduct air samples and based on the the results from that report a contractor has started today (03/29/2016) to do additional work on the premisesTenants cannot occupy or access the construction and/or containment areas during this time period of exploration, investigation, construction and remediation according to codeDepending on the completion of the work schedule, another environmental test will be conducted and the return to the condo will depend on the time and results of that report

The preliminary walk through with estimate is just that: Preliminary It is not a guarantee of a return of any specific portion of the deposit It is not possible to be 100% sure of the precise charges against a deposit until the tenant fully moves out The deposit was mailed on the 21st day Ms [redacted] indicates that she wants Cal-Prop to be responsible and unfortunately our contractual abilities were terminated and we can no longer act on behalf of the owner Her complaint is actually now about and to the owner She may want to hold Cal-Prop responsible, but it is contrary to applicable law and business norms We with Ms [redacted] the best of luck [redacted] Senior Property Manager ###-###-####

***, first of all I'd like to aplogoze for taking so long to get back with you regarding the $charge that has been reported under your name It appears you did do the application and the credit check however, I have not been able to find that you signed the form that makes you responsible for this disputed funds That said we will have it removed from your account as soon as possible Should you have any further need to contact me, please do so at the numbers listed below Thank you We are also in the process of having that information removed from the reporting agency, PROCOLLECT Inc in Dallas also Should you have anything further you need from us, please contact me [redacted] Property Manager Cal-Prop Management BRE License # [redacted] @cal-prop.com

In this communication trail on the Revdex.com, the tenants have not provided any additional information other than rejecting the information providedSince our previous response we have scheduled an environmental lab to conduct air samples and based on the the results from that report a contractor has started today (03/29/2016) to do additional work on the premisesTenants cannot occupy or access the construction and/or containment areas during this time period of exploration, investigation, construction and remediation according to codeDepending on the completion of the work schedule, another environmental test will be conducted and the return to the condo will depend on the time and results of that report

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [It is unfortunate that despite the marred history that Cal Prop held with the community and Revdex.com (number of complaints with the state attny general as well) we were convinced this would be a good home for us and decided to work with this business anywayThe person responding to our charges, is new and was not the person we had regular communication with over the leased year we rentedThis person does not reflect the standard of behavior that we were previously used to working withEverything stated in our complaint is documented and supported by emails and records of initial and final inspection upon our vacating which is in WRITING that we were vacating on SATURDAY JULY 5, Keys were dropped in their business mailbox as agreed to mutually with the businessThey were closed on the day we dropped off the keysPhotos are available before moving in and after vacatingWe made many improvements in maintaining the property while we lived there because it was our home and we made it cared forwe never sought reimbursement for repairs, yard cleanup or replaced items around the homeregardless if they are no longer working with the owner, they were responsible at the time of our departure from the property as well as the difficulty in settling an otherwise simple move out.} Regards, [redacted]

I have received your email informationJust for your information, [redacted] Property Manager of Cal-Prop Management Inc, San Diego, Cacalled me on 09/11/in the a.mShe informed me that after reviewing the files, they were going to submit a request to PROCOLLECT INC in Dallas, Texas to remove my name from the debt collection She stated " that they realize that I did not sign any contract, so I was not responsible for this debt" They should have done there proper investigation way before all this took placeFurthermore, she emailed me a notice from her company, and a letter from PROCOLLECT INC ProCollect and Cal-Prop say that it would be off my record within 3-weeks Hopefully that will be the case Thank you Revdex.com of San Diego for all of your helpIt truly mattered in this case If you have any questions, please feel free to contact me; Sincerely yours, ***

- This property was terminated by the owner due to wanting to place the property on the market to sell and Cal-Prop no longer manages the property This was explained to Lisa and Joshua multiple times All communication should be through the owner We no longer have the ability to take any actions on the owners behalf [redacted] , [redacted] *** cell number is ###-###-#### Even if we wanted to resolve an issue we could not We encounter this and tenants seem to fail to understand even with repeated explanations about the process so it is possible that after a number of the same exact explanations that a person explaining the same thing again could sound "rude" - ***, [redacted] and [redacted] were all in contact with this tenant about the security deposit refund My final talk with her in early September resulted in informing her that they would have to speak to the owner about disputing the charges, as Cal-Prop handed down the charges that owner instructed - The tenant did not leave the property, "as nice or better" than she moved in and was billed less from the owner than I thought that she should have been billed - Cal-Prop completed the security deposit on the Monday following the days, as the tenant stated that she dropped her keys off on Saturday 7/5/but was scheduled to vacate on Monday 7/7/ Cal-Prop sent out the security deposit refund on Monday 7/28/ - Cal-Prop sent out the charges that the owner incurred from their contractor's invoice to the tenant with Cal-Prop reviewing/reducing some charges for items listed on the moinspection [redacted] Senior Manager direct line ###-###-#### ***@cal-prop.com

This leaking kitchen faucet and bathroom sink pstopper has already been repaired We regret the delay in resolving these maintenance items in a more timeous manner.Tenants have been paying rent late and that has been ongoingAs per the lease agreement rent is due on or before the first Rent is late if not received on or before the 1stThe day grace period as per the lease applies to the late fee.Dec rent late paid on 14thNovember rent late only paid on 12th, October rent late only paid on 19th, September rent late paid on 9th August rent paid on 12th etcWe have issues day late notices to tenants regularlyOn Oct 13, a rent check was returned (bounced) due to NSF (non sufficient funds) Since we have migrated to a new software platform, we will review the previous software system for additional payment history

The leak/mold issue was reported on 2/14/ CalProp did send a maintenance person to our home on 2/15/and at that time he witnessed mold on our personal items, and even took my moldy tennis racquet cover with him to show management that there was a significant problem The problem was not remedied properly and over a matter of weeks the mold continued to exacerbate respiratory distress for me and my children Multiple times I informed the manager at CalProp about the situation and his responses were rude and uncaring Via email he told me that since he couldn't smell mold that it was my housekeeping issue and suggested I use the household cleaner of my choice and take care of it When the problems continued and worsened, we were left with no choice other than to pay $for a professional mold test When the results proved that harmful molds were present in the unit, I received a very unprofessional email that stated, "I strongly suspect the results of the test you ran show that there is not a dangerous environment in the condo I also strongly suspect that if we are forced to run a second test, the results will be the same." His email then went on to threaten that I would have to pay for CalProp to complete their own mold testing This is an unacceptable manner for a business to treat their customers, particularly when there is a health and safety issue involved