CalCars, Inc.

We are shipping 2 cartons of [redacted] Eligna U1005 and a [redacted] tool to Omega Floors on Monday August 28th on reference number 5832458. Because this is not a warranty related issue [redacted] is offering the 2 cartons of material and [redacted] tool as a courtesy. Because this is not a manufacturing defect the labor to replace the affected planks is not included.

I am rejecting this response because: It is just a set of lies. First, I am aware of any credit to my account and I have never received any 2 boxes of material nor the UNIFIX tool. This is all new to me.Secondly, the office is maintained and cleaned by a professional cleaning business. They know exactly what to treat and maintain laminate and hardwood floors. That's what they do for a living. They are maintaining my other location in Vallejo with laminated floor also and that location have no swelling problem. So, liquid or spills are not to blame here. Most of the swelling are not near water, bathroom or kitchen sinks. If it is site related as claimed, the swelling should affect the entire office and not only specific areas. So, why 98% of the floor in the office is all fine and good, and the swelling appeared only in some areas?Thirdly, all the swelling are appeared mostly in the hallway, the front door and at the exam room door where there are no rolling wheeled chairs. Besides, all our chairs are soft rubber wheeled chair and all are behind the reception desk and the dispensing tables. The reception and dispensing table areas where the chairs are located show no indication of swelling. The rest of our chairs are in the waiting area and those chair are stabled chair with no rollers. Again, the waiting area where those chair are located show no indication of swelling. So, please, stop trying to find excuses.  Be a business professional, face the reality and the quality of some of your product, take responsibility, stand behind the quality of your product and correct it.  [redacted]

I am rejecting this response because: Quick Step refuses to honor their so called 5 years warranty on their product and wanted to settle the issue by sending 2 cartons and the so called UNIFIX tool. They claim that it is easy to replace the affected planks with the help of the UNIFIX tool, but they refused to include the labor and have their installer take care of it. They know that replacing those planks will involves more than the UNIFIX tool and it is not going to be that easy as they are claiming.