Calcor Investment Inc

Dealership Management spoke to customer in depth regarding his concernsThough we sympathize with customer having multiple issues with his vehicle, the dealership was not negligent in the repairsPlease note the "multiple repairs" made for the oil light were as follows:Vehicle came in with
low oil malfunctionOil leaks was found to be low, and vehicle had multiple oil leaksThese leaks were repaired during the visitVehicle came in again with an oil malfunctionIt was found that the oil level was good (oil was drained as measured, vehicle does not have a dipstick), and the electronic oil level sensor was reading eroniouslyThis was replaced during this visitThe oil light came on several hundred miles after repairs, stating to add 1qt of oilThis is due to the new sensor correcting the long term oil level memory properlyIf additional oil was added prior, the oil would have read out as "overfilled"The vehicle was not unsafe, and was remedied with topping of 0.5qts of oilThis was done at no charge to customer.Customer still has concern with a very brief uneven idle on initial cold start (2-second duration)Dealership advised customer this is "operation" due to wear of fuel injectors, spark plugs and coilCustomer was advised replacement of these parts would remedy his concern, but would not be recommended

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you so much for your assistance with this matter I was finally able to get the car registered last week I've attached correspondence with *** *** at BMW, she assisted with getting me the documents so that I could register for the tag I asked Ms*** about getting the $registration fee refunded, since I had to do it myself and I have not received a response (you can see in the email trail, she never addresses it) I also called the dealership and was told they would check and get back with me and no one has contacted me back The response you received from BMW was the first someone has mentioned the refund As of today, I have not received the money back nor a call
Regards,
*** ***

The transaction was a debit card transactionThe dealer cannot refund through the credit card machineThe refund was processed through *** Merchant Services and the processing time on ***'s end was 5-business daysThe funds should have been received by clients bank on Friday
3/3/17. Client did confirm with dealership staff Monday 3/6/that funds were confirmed as received

[redacted],  My name is [redacted] and I represent BMW of Encinitas. I would like to have a moment to discuss your concerns. My records indicate that you signed multiple documents, including the [redacted] of sale and retail installment contract on or around 10/17/2015. My records also indicate we...

FedEx'ed copies of these contracts to you shortly after that time. Unfortunately, we cannot grant the request of returning the vehicle. We can gladly provide additional copies of the contracts you signed though. My direct line is [redacted] or I can be reached via email @ [redacted] Regards, [redacted]Customer Care DirectorBMW Encinitas

Spoke to customer at length regarding concern yesterday. Though the valve cover gasket was replaced 8 months ago, there was no current issue with the valve cover itself (aside from a leaking gasket). Advised customer of the current issue with crank case separator (modular with the valve cover)....

Customer confirmed the symptom resulting in need for valve cover replacement arose 2+ months following seal replacement. Valve cover replacement was not recommended as a preventative maint during the gasket replacement due to it being a high cost part (with a low failure rate). Though the current circumstance is unfortunate, and results in the same labor process, selling the valve cover assembly when only the gasket is needed would have been an "over repair" resulting in excessive cost at the time. In resolution, customer was offered and accepted employee discount on parts and labor to replace the valve cover assembly. Work is anticipated to be completed today.

Spoke at length with customer. Vehicle payoff issue is resolved as of today and we are working to expedite the repair of the derogatory credit posting. We extend our sincere apologies for the delays and frustration this event has caused. Dealer is absolutely willing to assist customer with...

re-imbursement of the long distance phone charges incurred and will work diligently with BMWFS to seeking immediate removal of the derogatory credit report posting made by BMWFS.

Hello,This issue is regarding a sale out of state. We normally use a 3rd party company which both parties hired to facilitate the transfer for the customers home state. We also received confirmation this morning that the issue has been resolved. All the docs the customer needed to...

register this vehicle has been sent. The tracking number for the package is [redacted]. We will also refund the customer the VRT fee due to issue. Thank you!

We will reach out to customer again. This is an error on behalf of BMWNA and not a result of the actions of this business. We are in contact with BMWNA and SafeGuard (the lease wear and tear Company) to assist in mediating the resolution. There have been multiple previous contacts with the...

customer and he has been copied on the communications.

Left voicemail for customer. The contract has been cancelled and a full refund, less a $25 processing fee as outlined in the contract, has been sent to the lien holder. We are awaiting confirmation of receipt of this payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and a resolution was agreed upon. I felt the company could have done more in regards to further reducing the labor charge as a compensation. I originally had paid 819.00 for repairs on a $74 dollar part, and now I am paying $550 for the exact same labor. Although, the director was extremely nice, I was not entirely satisfied with the outcome. And due to having to pay $320 regardless for the diagnosis, I decided to have that amount at least applied to my overall bill in efforts not to lose out on any further expense. I will definitely be taking my business elsewhere after the repairs are completed this time around. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[As of 2/21/2018, the refund has not yet been credited or posted against the BMW Financial Service loan account. The refund was past due on 1/13/2018. BMW Encinitas continues to be in breach of contract.]
Regards,
[redacted]

Customer in his response agreed that registration issue was resolved. [redacted]i made 3 contact attempts last week to discuss the offer of re-imbursment. The check has been sent FedEx tracking number [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am addressing this issue again as I want some accountability on the part of BMW Encinitas. After reading the content of their response, I am forced to believe there is a culture of negligence and fraud that is being bred within this organization.  I have at least four receipts from BMW Encinitas showing significant traces of misdiagnoses and erroneous omissions on the part of this business to properly address my repair concerns i.e. low oil indication light and engine vibration on cold start.  The BMW Encinitas invoices I am referring to dates back from 20 September, 9 October, 20 October, 4 November 2017: consistently , all repair recommendations and steps taken by BMW Encinitas reflects incompetence.  No one deserves to be treated in this manner -  I have since taken my vehicle to another impartial BMW dealership - I must say, the quality and professionalism afforded me to pinpoint what BMW Encinitas failed to do on my vehicle is mind-blowing.  From the moment I turned my vehicle in to this other BMW location, you could immediately identify with a business founded on integrity and one that is not.     Importantly, I have all the documents that suggest to one point - BMW Encinitas lacks the moral integrity and professional expertise to carry a legal business license in the state of California - based on the mishandling of this matter.This is even after I had paid the full amount for repairs that were never rectified - the problem still persists. From September of this year, I took my vehicle in for excessive vibrations as reflected on the receipt attached. On three consecutive attempts their licensed technician could not replicate this maintenance problem. While muddling through their incompetency, they made recommendations for replacement of parts that skirted around the main problem. I was also charged for the replacement of an oil leveling sensor. One that also never solved the recurring low oil indication light that also still persist.I have since taken my vehicle to another BMW. I am interested to determine the feedback as the service advisor had already made indications there had been a misdiagnosis.The most grotesque aspect of this experience is that I have paid the full amount to the last cent for what they stringently believe has rectified the problem.Perhaps, if this organization placed a premium on how to treat their clients - we would not be here. I want forthright honesty which is the foundation of what I believe any business that holds a BMW Logo should be built upon. Thus far, I must admit this episode has tarnished my image of this business permanently.Although I have been treated in such a deplorable manner, I have to stick to the values of my creed and stay above the fray. That even after I have been wronged, as a US Marine, I choose to take the moral high ground and continue to provide you the protection of freedom you enjoy through faithful service. You know the right thing to do - and I hope you look into this matter with less neglect, cover up and incompetence.  I know my rights as a faithful and loyal servant of this great Nation.  Bottomline, I am appealing to Revdex.com as I want the most professional resolution of this matter so no other Service Member will go through this callous and abhorrent treatment.  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action is not completely accurate.  For your reference, details of the offer I reviewed appear below.
their response does not accurately represent their resolution or attempt for resolution.  They have refused to respond to numerous of my attempts to resolve, yet they purposefully intend to deceive by intentionally claiming they have had "numerous" attempts to contact me. This further indicates the lack of truthfulness, customer service, and good business practice.customers should be fully educated and warned before they choose to do business with BMW Encinitas.
Regards,
[redacted]

The cancellation has been completed, and the BMWFS contract will be refunded directly to the BMWFS loan. The timeline of this refund is not within the dealerships control. We apologize for any delays.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted], it took nearly a month to return my signed contract, I had to pay for and insure a vehicle I was unable to use because you could not send me a copy of my contract. Your staff ignored multiple emails and calls to handle this [redacted]er and lied to me about the status of this complaint numerous times. I was told this was fedexed multiple times, but no tracking numbers could be provided. I'm out $800 this month having to pay for the car and insurance that I couldn't use and you continue to deny any wrong doing to avoid any repercussions. I have not received as much as an apology let alone any type of offer to make this right. I will continue pursuing this complaint with the state of California and BMW of North America, because no action or responsibility is being taken by BMW of Encinitas.
Regards,
[redacted]