Spoke to customer at length regarding concern yesterdayThough the valve cover gasket was replaced months ago, there was no current issue with the valve cover itself (aside from a leaking gasket)Advised customer of the current issue with crank case separator (modular with the valve cover) Customer confirmed the symptom resulting in need for valve cover replacement arose 2+ months following seal replacementValve cover replacement was not recommended as a preventative maint during the gasket replacement due to it being a high cost part (with a low failure rate)Though the current circumstance is unfortunate, and results in the same labor process, selling the valve cover assembly when only the gasket is needed would have been an "over repair" resulting in excessive cost at the timeIn resolution, customer was offered and accepted employee discount on parts and labor to replace the valve cover assemblyWork is anticipated to be completed today
Left voicemail for customerThe contract has been cancelled and a full refund, less a $processing fee as outlined in the contract, has been sent to the lien holderWe are awaiting confirmation of receipt of this payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am addressing this issue again as I want some accountability on the part of BMW EncinitasAfter reading the content of their response, I am forced to believe there is a culture of negligence and fraud that is being bred within this organization I have at least four receipts from BMW Encinitas showing significant traces of misdiagnoses and erroneous omissions on the part of this business to properly address my repair concerns i.elow oil indication light and engine vibration on cold start The BMW Encinitas invoices I am referring to dates back from September, October, October, November 2017: consistently , all repair recommendations and steps taken by BMW Encinitas reflects incompetence No one deserves to be treated in this manner - I have since taken my vehicle to another impartial BMW dealership - I must say, the quality and professionalism afforded me to pinpoint what BMW Encinitas failed to do on my vehicle is mind-blowing From the moment I turned my vehicle in to this other BMW location, you could immediately identify with a business founded on integrity and one that is not Importantly, I have all the documents that suggest to one point - BMW Encinitas lacks the moral integrity and professional expertise to carry a legal business license in the state of California - based on the mishandling of this matter.This is even after I had paid the full amount for repairs that were never rectified - the problem still persistsFrom September of this year, I took my vehicle in for excessive vibrations as reflected on the receipt attachedOn three consecutive attempts their licensed technician could not replicate this maintenance problemWhile muddling through their incompetency, they made recommendations for replacement of parts that skirted around the main problemI was also charged for the replacement of an oil leveling sensorOne that also never solved the recurring low oil indication light that also still persist.I have since taken my vehicle to another BMWI am interested to determine the feedback as the service advisor had already made indications there had been a misdiagnosis.The most grotesque aspect of this experience is that I have paid the full amount to the last cent for what they stringently believe has rectified the problem.Perhaps, if this organization placed a premium on how to treat their clients - we would not be hereI want forthright honesty which is the foundation of what I believe any business that holds a BMW Logo should be built uponThus far, I must admit this episode has tarnished my image of this business permanently.Although I have been treated in such a deplorable manner, I have to stick to the values of my creed and stay above the frayThat even after I have been wronged, as a US Marine, I choose to take the moral high ground and continue to provide you the protection of freedom you enjoy through faithful serviceYou know the right thing to do - and I hope you look into this matter with less neglect, cover up and incompetence I know my rights as a faithful and loyal servant of this great Nation Bottomline, I am appealing to Revdex.com as I want the most professional resolution of this matter so no other Service Member will go through this callous and abhorrent treatment Regards, [redacted] ***
***, My name is [redacted] and I represent BMW of EncinitasI would like to have a moment to discuss your concernsMy records indicate that you signed multiple documents, including the [redacted] of sale and retail installment contract on or around 10/17/My records also indicate we FedEx'ed copies of these contracts to you shortly after that timeUnfortunately, we cannot grant the request of returning the vehicleWe can gladly provide additional copies of the contracts you signed thoughMy direct line is [redacted] or I can be reached via email @ [redacted] Regards, [redacted] Customer Care DirectorBMW Encinitas
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [As of 2/21/2018, the refund has not yet been credited or posted against the BMW Financial Service loan accountThe refund was past due on 1/13/BMW Encinitas continues to be in breach of contract.] Regards, [redacted]
Hello,This issue is regarding a sale out of stateWe normally use a 3rd party company which both parties hired to facilitate the transfer for the customers home stateWe also received confirmation this morning that the issue has been resolvedAll the docs the customer needed to register this vehicle has been sentThe tracking number for the package is [redacted] ***We will also refund the customer the VRT fee due to issueThank you!
Customer in his response agreed that registration issue was resolved [redacted] I made contact attempts last week to discuss the offer of re-imbursmentThe check has been sent FedEx tracking number [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action is not completely accurate. For your reference, details of the offer I reviewed appear below. their response does not accurately represent their resolution or attempt for resolution. They have refused to respond to numerous of my attempts to resolve, yet they purposefully intend to deceive by intentionally claiming they have had "numerous" attempts to contact me. This further indicates the lack of truthfulness, customer service, and good business practice.customers should be fully educated and warned before they choose to do business with BMW Encinitas. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and a resolution was agreed uponI felt the company could have done more in regards to further reducing the labor charge as a compensationI originally had paid for repairs on a $dollar part, and now I am paying $for the exact same laborAlthough, the director was extremely nice, I was not entirely satisfied with the outcomeAnd due to having to pay $regardless for the diagnosis, I decided to have that amount at least applied to my overall bill in efforts not to lose out on any further expenseI will definitely be taking my business elsewhere after the repairs are completed this time aroundI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We will reach out to customer againThis is an error on behalf of BMWNA and not a result of the actions of this businessWe are in contact with BMWNA and SafeGuard (the lease wear and tear Company) to assist in mediating the resolutionThere have been multiple previous contacts with the customer and he has been copied on the communications
Spoke to customer at length regarding concern yesterdayThough the valve cover gasket was replaced months ago, there was no current issue with the valve cover itself (aside from a leaking gasket)Advised customer of the current issue with crank case separator (modular with the valve cover) Customer confirmed the symptom resulting in need for valve cover replacement arose 2+ months following seal replacementValve cover replacement was not recommended as a preventative maint during the gasket replacement due to it being a high cost part (with a low failure rate)Though the current circumstance is unfortunate, and results in the same labor process, selling the valve cover assembly when only the gasket is needed would have been an "over repair" resulting in excessive cost at the timeIn resolution, customer was offered and accepted employee discount on parts and labor to replace the valve cover assemblyWork is anticipated to be completed today
Left voicemail for customerThe contract has been cancelled and a full refund, less a $processing fee as outlined in the contract, has been sent to the lien holderWe are awaiting confirmation of receipt of this payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am addressing this issue again as I want some accountability on the part of BMW EncinitasAfter reading the content of their response, I am forced to believe there is a culture of negligence and fraud that is being bred within this organization I have at least four receipts from BMW Encinitas showing significant traces of misdiagnoses and erroneous omissions on the part of this business to properly address my repair concerns i.elow oil indication light and engine vibration on cold start The BMW Encinitas invoices I am referring to dates back from September, October, October, November 2017: consistently , all repair recommendations and steps taken by BMW Encinitas reflects incompetence No one deserves to be treated in this manner - I have since taken my vehicle to another impartial BMW dealership - I must say, the quality and professionalism afforded me to pinpoint what BMW Encinitas failed to do on my vehicle is mind-blowing From the moment I turned my vehicle in to this other BMW location, you could immediately identify with a business founded on integrity and one that is not Importantly, I have all the documents that suggest to one point - BMW Encinitas lacks the moral integrity and professional expertise to carry a legal business license in the state of California - based on the mishandling of this matter.This is even after I had paid the full amount for repairs that were never rectified - the problem still persistsFrom September of this year, I took my vehicle in for excessive vibrations as reflected on the receipt attachedOn three consecutive attempts their licensed technician could not replicate this maintenance problemWhile muddling through their incompetency, they made recommendations for replacement of parts that skirted around the main problemI was also charged for the replacement of an oil leveling sensorOne that also never solved the recurring low oil indication light that also still persist.I have since taken my vehicle to another BMWI am interested to determine the feedback as the service advisor had already made indications there had been a misdiagnosis.The most grotesque aspect of this experience is that I have paid the full amount to the last cent for what they stringently believe has rectified the problem.Perhaps, if this organization placed a premium on how to treat their clients - we would not be hereI want forthright honesty which is the foundation of what I believe any business that holds a BMW Logo should be built uponThus far, I must admit this episode has tarnished my image of this business permanently.Although I have been treated in such a deplorable manner, I have to stick to the values of my creed and stay above the frayThat even after I have been wronged, as a US Marine, I choose to take the moral high ground and continue to provide you the protection of freedom you enjoy through faithful serviceYou know the right thing to do - and I hope you look into this matter with less neglect, cover up and incompetence I know my rights as a faithful and loyal servant of this great Nation Bottomline, I am appealing to Revdex.com as I want the most professional resolution of this matter so no other Service Member will go through this callous and abhorrent treatment Regards, [redacted] ***
***, My name is [redacted] and I represent BMW of EncinitasI would like to have a moment to discuss your concernsMy records indicate that you signed multiple documents, including the [redacted] of sale and retail installment contract on or around 10/17/My records also indicate we FedEx'ed copies of these contracts to you shortly after that timeUnfortunately, we cannot grant the request of returning the vehicleWe can gladly provide additional copies of the contracts you signed thoughMy direct line is [redacted] or I can be reached via email @ [redacted] Regards, [redacted] Customer Care DirectorBMW Encinitas
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [As of 2/21/2018, the refund has not yet been credited or posted against the BMW Financial Service loan accountThe refund was past due on 1/13/BMW Encinitas continues to be in breach of contract.] Regards, [redacted]
Hello,This issue is regarding a sale out of stateWe normally use a 3rd party company which both parties hired to facilitate the transfer for the customers home stateWe also received confirmation this morning that the issue has been resolvedAll the docs the customer needed to register this vehicle has been sentThe tracking number for the package is [redacted] ***We will also refund the customer the VRT fee due to issueThank you!
Customer in his response agreed that registration issue was resolved [redacted] I made contact attempts last week to discuss the offer of re-imbursmentThe check has been sent FedEx tracking number [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action is not completely accurate. For your reference, details of the offer I reviewed appear below. their response does not accurately represent their resolution or attempt for resolution. They have refused to respond to numerous of my attempts to resolve, yet they purposefully intend to deceive by intentionally claiming they have had "numerous" attempts to contact me. This further indicates the lack of truthfulness, customer service, and good business practice.customers should be fully educated and warned before they choose to do business with BMW Encinitas. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and a resolution was agreed uponI felt the company could have done more in regards to further reducing the labor charge as a compensationI originally had paid for repairs on a $dollar part, and now I am paying $for the exact same laborAlthough, the director was extremely nice, I was not entirely satisfied with the outcomeAnd due to having to pay $regardless for the diagnosis, I decided to have that amount at least applied to my overall bill in efforts not to lose out on any further expenseI will definitely be taking my business elsewhere after the repairs are completed this time aroundI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We will reach out to customer againThis is an error on behalf of BMWNA and not a result of the actions of this businessWe are in contact with BMWNA and SafeGuard (the lease wear and tear Company) to assist in mediating the resolutionThere have been multiple previous contacts with the customer and he has been copied on the communications