Calderoni Productos Industriales S.A. de C.V.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] I have emailed this person several times and have not received a response from them I also believe they have sufficient information to proceed with a swapRegards, [redacted] ***

We have forwared the check to [redacted] Please let me know if you or the client needs anything further [redacted] Operations DirectorBernardi Auto Group [redacted]

On November 13, [redacted] purchased a radiator online at BernardiParts.com A brand new radiator from [redacted] was shipped out on November 14, and delivered the next day On November 19, the customer contacted us via an online Return Merchandise Authorization tool stating that he had receive a damaged radiator that was found to be leaky after he installed the product on his vehicle That Monday morning November 21, [redacted] was contacted asking for more information about the product so that we could try to remedy his situation as quickly as possible Later on that day the customer responded to our email saying he had removed the part from his vehicle and that he would like to return the product for a refund Our return policy posted online http://www.bernardiparts.com/ReturnForm.aspx does not allow for returns on installed items In cases where a customer feels there may have been some manufacturing defect to an installed item, we are able to use Honda’s part warranty to request a refund from the manufacturer and to provide that credit to the customer On November 22, this process was explained to [redacted] in detail by email For parts that are installed on the vehicle currently, a warranty inspection can be done at any Honda dealership in the USA However it is more difficult to file a claim for a part that is not currently installed on a vehicle, as there is a return process Because the customer did not have the part installed at a Honda dealership and is not a Honda Certified Technician, the part may be called on by [redacted] for inspection to see that the part is indeed a manufacturers defect and not an installation error It is for that reason that credits can be provided within days of this part being returned to [redacted] ***In some cases, the refund can happen much more quickly Should [redacted] find no claim that there is a manufacturer’s defect; the refund would unfortunately be declined However if the part is found to have been defective, refund would immediately been granted to the customer On November 22, [redacted] responded by email stating that he would not be returning the part to us He also stated, “Tomorrow I am going to buy a generic radiator from any local auto parts store, I am not going to drop off any parts I am going to file a complaint with the Attorney general officeI am going to file a complaint with The Revdex.comI am going to address this issue with Massachusetts consumer protection division.” We are happy to assist the customer in checking to see if this part can be covered under manufacturer’s warranty Damage from improper installation is not coveredIf [redacted] goes to Bernardi Honda in Natick (Town next to where he lives) ask for [redacted] for assistanceTell us why here

Many prospects had inquired about the [redacted] stock number *** A few appointments were set up on the vehicle by the sales staffOur practice is if a vehicle sells Bernardi [redacted] calls prospects with later appointments on the vehicle to explain that and go over other options for the prospectThis vehicle was sold and the customer that purchased it was in our finance office as [redacted] appeared in the showroomThe Finance department had just brought the clients that chose the car ahead of [redacted] seeing the car by minutes Until those clients were known to be "financeable" we did not fully know that this was "a done deal"There was no time to give [redacted] a heads up that the vehicle was sold and what other vehicles would be similarUpon greeting ***, Salesperson [redacted] (who was the salesperson on the vehicle), stated that he was sorry but that car just sold minutes ago Again the employee apologized and offered to show her any other car she may want to seeShe then spoke with the used car manager [redacted] who addressed her assertion that Bernardi [redacted] never actually had the vehicle [redacted] offered to allow her to speak with the purchasers when they came out of the Finance office [redacted] declined [redacted] entered into an angry conversation with the General Sales Manager, [redacted] [redacted] apologized no less than times as she was causing a scene in the middle of a very busy showroom [redacted] addressed the unfortunate timing and denied her request to address our employee [redacted] as she clearly had no way of knowing the car just sold ***a [redacted] then made threats to several employees and stated further that she was going to tell everyone about her poor experience [redacted] then left the showroomComputer timelines, camera videos (customer that purchased vehicle going over finance options), and paperwork are available for the Revdex.com to review if neededNo other customer information can be or was disclosed to [redacted] due to privacy lawsTell us why here

Revdex.com: I will agree to this conditions only if [redacted] will perform this work early morning this Saturday 06/11/ Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do not believe that this recall applies to my particular VIN # as I have verifiedUnless notified by [redacted] otherwise, I will not have it done Regards, [redacted] ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.Before even inspecting our car, your Service Deptalready planned for these additional servicesThey included it on the paperwork for my wife to sign without inspecting the car or ever mentioning these items or indicating that this maintenance would cost over $200, even though I had specifically over the phone indicated the service I wanted, which did NOT include wiper replacement or tire alignmentThere was absolutely nothing wrong with our wipers nor our tire alignment. What you should have done was first check if the wipers needed replacement or the wheels needed alignment, then called me for authorization to perform that maintenanceI am not interested in your service credit if this is considered as an acceptable business practice by your Service Department
Regards,
*** ***

We feel that our standards and values as a company have been upheld to the highest level in our offer and subsequent acceptance by you as our customer. Attached to this communication you will find the copy of the canceled check whereby you received your refund for the maintenance plan. In addition, a copy of the email communication from *** *** clearly defining the conditions of the refund. In both instances your concerns were more than taken care of. In addressing your concern regarding disclosure of future recommended services, this is not a standard industry practice nor requirement under federal or state law. Due to the fact vehicles, can and are serviced at many different establishments and the lack of consistent verified reporting of those services it is not a business practice consistent with our and other automotive retail standards. For over years Bernardi has strived to meet or exceed all our customers’ expectations however we realistically understand we are unable to fulfill that standard each occasion. In this instance, you may not agree with us however we have exhausted our efforts and sincerely wish you all the best in your future automotive endeavors

Hi ***. Thank you for reaching outI am happy to assistWhich of our dealers are you awaiting a refund from? I see a client file at both Acura and Honda? Please le me know so I may facilitate. Thank you Seth Marshall

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Hi , I would like to reopen this case do to the fact , I try calling them and leaving messages on the general manager phone and he does not call me back I closed it by mistake the first time not knowing that clicking the box on message that it would close my case
Regards,
*** ***

Good afternoon ***,
Thank you for reaching outWhile customer service is imperstive to us - We are perplexed at the situationYour wife came in and

Mrs***, We understand your frustration with the noise coming from your brake pads*** of America is working on a solution for a quieter pad for the intermittent noise issues some people experienceWe are happy to inspect your brakes at
any timeEven if it is not a safety concern - your total satisfaction is our goal. Thank you. *** ***Audi Natick

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have never been treated so poorly in my life. This is the third Audi I bought from Bernardi and the first two experiences were perfect. You guys totally screwed up and instead of owning up and apologizing you decided to totally black ball me--your people have been RUDE, SNEAKY and totally unresponsive. I have had to BEG for what was mine and if you think I believe it take two months for a $refund you are wrong and I'm not going away until I get that check in the mail--so please just do it or this will go on longer than you like. Acounting department! Ridiculous
Regards,
*** ***

Hello ***, We do require further information to make the swap. Please email the store manager directly at ***.*** or ***You may also call toll free to speak directly with *** at 1-###-###-####. To date, we have never received any email from you. You have responded to an online survey on July and done a Revdex.com complaint on July 18th. Please email or call us so we can get all information required to make a swap. Thank you! ~ ***

In speaking with the customer we have explained the vehicle in questions was not available to her or any other customer per Massachusetts state law. This is due to the fact the dealership does not have the title. The vehicles was mistakenly made for sale and when the situation was
discovered the vehicles was removed for sale and remains there currently. The customer refused to receive their $deposit. The customer was also offered to have a replacement vehicle provided and also refused. We are extremely embarrassed and apologetic this situation has occurred

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did get a phone call from the General Manager the morning after my complaint, however I have not yet received a credit on my bank statement as of June 15th I have recently disputed the charge with my Credit Card company.I have a very busy work schedule and I really do not have the time to chase after this, and I do not think that any one should have to do this Please address this matter right-away.Also I have not received a free detail certificate in the mail
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and left my phone number to be contracted at, by the general manager

Revdex.com:Since Bernardi will continue to insist that it's records are correct despite what *** and *** USA are telling me, we should not waste any more time on it.Not what I would consider a resolutionI will accept no more contact from the dealer of any kind and expect no contact to be initiated for any reason.Regards, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Bernardi is accountable for all mistakes madeselling me a fraudulent maintenance planproviding different versions of that planinsufficient safety check on used vehiclerust repair that lasts monthsall concerns argued for not proactively delivered! This is a clear pattern that something is fundamentally flawed and needs be reviewed and changed.
Regards,
*** ***