Calderoni Productos Industriales S.Ade C.V

Hello [redacted] , We are still happy to replace the damaged running boardsTo date, [redacted] has not received a message from you Please email [redacted] and you may also CC [redacted] The swap can be made this week ~ *** [redacted]

Revdex.com: I have personally spoken to [redacted] in regards to this matterWe have agreed to have my car looked at by Bernardi to try and rectify the issuesI have expressed that I am not willing to pay for any further work that may be requiredI have already reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

we had some internal issues with the credit card refund with not having the complete information on the card as well as a delay thinking there was an accessory charged to the deal.the refund is now complete as well as a free car detail certificate that also will be mailed out today ! ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have reviewed Bernardi Honda's response and want to express my concerns with how they are sugar coating the whole situation When I was told that they were not going to sell the car to us the reason was not because of there being no title, but because of the misrepresented mileage They would loose to much money as the car in question had a higher value with the lower mileageAlso, there was no mention of a replacement car like the one we had our deposit on with the correct mileage [redacted] was extremely rude at the time of our conversation and was not apologetic at all Not once did he state he apologized for the situation at hand Bernardi Honda states that they pride themselves with customer service, but I don't see how with the treatment we have received Their response has been a total lie Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below - The service sales person took advantage of the fact that my wife, who was there to drop off the car with our children, was in a hurry, and assured her about signing the paperwork as it was standard for the 25K mile service and also based on my phone conversation with [redacted] when I set up the appointment.- The attached document on ***'s own site shows the maintenance schedule for ***s, such as our carRe: wipers, the recommendation is to check condition and replace IF NECESSARYIf the mechanic had determined it necessary, they should have called me to authorize that repair/expense (though the wipers were in perfectly fine working condition so the determination would have been unwarranted).- There is no mention in the attached of tire alignment as recommended service for 25K miles Regards, [redacted]

We are happy to assist the customer in checking to see if this part can be covered under manufacturer’s warranty Damage from improper installation is not coveredIf [redacted] goes to Bernardi Honda in Natick (Town next to where he lives) ask for [redacted] for assistance

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Yes, I have my paperwork and the paint, however, I have not received my$refund as of today Thanks very much for helping me with this Regards, [redacted]

the customer did speak to our internet department and mentioned a sunroof for the car but the car that was shown and the payments that were quoted and agreed to were on a car that did not have a sunroofthe car is now registered and I do believe that [redacted] did agree to A free car detail and a credit for the service department as well as accessory option.I will follow up on the sales end to check with my team I heard from [redacted] last night that the issue was resolvedI will research this morning[redacted] GM

Mr, [redacted] , Your deposit was refunded in full per your request and we apologize for any confusion Thank you

The customer is being contacted by our Service AppointmentcenterThere is an open campaign on his vehicleThe open campaign is “***”Inside Door Handle Inspection/ReplaceAttached is the print out from the [redacted] factory site that shows the customer is incorrectThere is a newpending recallThe customer does need to schedule an appointment to get thiscampaign completedI will use this Revdex.com complaint as permission to drop [redacted] from being contacted in the future [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Those concessions were made as remedy to grave mistakes made by Bernardi and they were preventable The matter at hand is that Bernardi of Natick fixed a rust spot on the [redacted] and months later it has rusted through again.Is that not cheap work that costs me and keeps money in your pockets? Take the vehicle back please? Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

In regards to the customers claims the stores reasoning for canceling the sale was due to losing money versus no title present The store at the time had no knowledge the title was not present otherwise the vehicle would not have been made for sale in error Secondly I apologized multiple times and was the person who offered to find another vehicle under the customer's specifications We are truly sorry for the situation and wish it could have been avoided