From: Caldwell Body Works [ [redacted] ]Sent: Wednesday, July 22, 12:PMTo: Kelly MaceSubject: complaint id# [redacted] Kelly,In Response to the complaint received about our business ID# [redacted] Mrs [redacted] called on Friday 7/17/2015Without hesitation I agreed to refund her the alignment portion of the repair which was 59.95There was a miscommunication about having the alignment performed and I was under the assumption that it had been sent to the sublet vendor for repairs.Unfortunately, when sent to the vendor Mrs [redacted] vehicle had worn out tie rods which made it impossible to align the vehicleA resolution was offered to bring the vehicle back after the unrelated repairs were performed but she declined.We issued check # [redacted] for to Mrs [redacted] dated 07/17/and was mailed out immediately.We appreciate what the Revdex.com does to protect consumers from unscrupulous business owners but in this case resolution was met prior to her filing of this complaintNic M***ManagerCaldwell Body Works Inc(828) 728-7044(828) 728-Fax
This company is a [redacted] select repair facility Was referred to them by [redacted] after incurring rear end damage on a pitruck Repair work was excellent and done within the time frame quoted
From: Caldwell Body Works [ [redacted] ]Sent: Wednesday, July 22, 12:PMTo: Kelly MaceSubject: complaint id# [redacted] Kelly,In Response to the complaint received about our business ID# [redacted] Mrs [redacted] called on Friday 7/17/2015Without hesitation I agreed to refund her the alignment portion of the repair which was 59.95There was a miscommunication about having the alignment performed and I was under the assumption that it had been sent to the sublet vendor for repairs.Unfortunately, when sent to the vendor Mrs [redacted] vehicle had worn out tie rods which made it impossible to align the vehicleA resolution was offered to bring the vehicle back after the unrelated repairs were performed but she declined.We issued check # [redacted] for to Mrs [redacted] dated 07/17/and was mailed out immediately.We appreciate what the Revdex.com does to protect consumers from unscrupulous business owners but in this case resolution was met prior to her filing of this complaintNic M***ManagerCaldwell Body Works Inc(828) 728-7044(828) 728-Fax
This company is a [redacted] select repair facility Was referred to them by [redacted] after incurring rear end damage on a pitruck Repair work was excellent and done within the time frame quoted