Caldwell Chamber of Commerce

In response to the complaint: Our customer ordered a premium version, which calls for a larger arrangement, to be delivered on 11-30-One of our designers completed the arrangement, styled in a tall & showy vase, 30"h x 24" wThe arrangement ordered was a short and compact vase, 15"h x 15"
wOur customer received a photo of the arrangement received and caned to let us know he was not happy with the arrangement sentOne of my designers spoke with our customer and apologized and said we would happily replace the ArrangementWe sent out a replacement the following day, 12-01-17, styled as picturedThree days later, I receive a call from the customer saying he thinks one of my designers Is keeping some of the product for themselves and not filling the arrangement to valuetried to Explain the size difference, the same number of stems can look different in different arrangementsThe photos do not clearly show the size difference of the two arrangementsI'm sorry about the confusion, we did apologize when our customer first notified usI don't feel an inferior product was sent, it was designed incorrectly but was filled to valueWe did apologize and replace the arrangement, I thought the matter had been resolved*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
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Initial Business Response /* (1000, 9, 2015/09/22) */
Billings are based on kWh use as measured by the electric meter. Residential usages typically increase during summer cooling or winter heating months. This meter was installed on 10/1/2013 and was tested on 5/3/12. Although usage is consistent...

with previous summer & winter usage, we would be willing to perform an on-site meter test with the member present, if requested.

We need to contact [redacted] who was contracted for our right of way program to fix the yard.