Caldwell Mobile Drug Testing LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Honda of Tysons Corner has no record of any transaction with *** *** ***We do have transactions on file with a *** ***, whom after reading the complaint I assume is his sonWhile Honda of Tysons Corner does not feel it appropriate to respond to a complaint that was placed
by someone who it appears, based the records we have on file, has not had any contact with the dealership, we will address a couple of apparent errors in the complaintThe complaint states that Honda of Tysons Corner "tags on unwanted and unnecessary maintenance change(charge?) on a car that has zero problems, under the guise of fixing problems that do not exist." ***a specifically mentions maintenance minder service and minder B***a's sons *** is equipped with a maintenance notification system that alerts the driver when the car has reached a maintenance mileage or time benchmarkAs a Honda dealer we do recommend performing the maintenance that the manufacturer, who installed the maintenance notificaiton system, recommendsThe dealership does not control when the maintenance minder notificaitons come oneEvery customer has the opportunity to decline maintenance if they chooseIt appears as though in October of the battery was replacedAfter to years of use this would be considered a replacement interval.With regard to the statement "$for tires (mileage 34!!!!!, why would they be worn? when rotated and with driving" the repair order states there were only two tires installed and that occured due to the right rear tire being damaged, so it had nothing to do with wear or rotationWith 34k miles it would have been recommended to replace tires instead of one for even wear on each tire and a better ride quality, although the decision would ultimately have been left up to ***'s son. That repair order dates back to April of 2013.We resent the name calling in the complaint, "scam artists at Tysons Corner of Honda" and "greedy dealers"We feel we offer a valued service that most customers appreciate.Based on the fact that the complainant is not our customer, the transaction that the refund is being requested for is from April of 2013, the inaccuracies throughout the complaint, and finally the fact that we only performed services that were agreed to by the person who approved the transaction, Honda of Tysons Corner will not offer a refund of any kindHonda of Tysons Corner will also not be issuing a statement from management that the "protagonists" of the "fraud" were fired, as the service advisor is a valued member of our team and will continue to provide great service to our many repeat clients. Thank you for taking the time to review my response,Steve W***General ManagerHonda of Tysons Corner

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have reached out to [redacted], apologized for the delay, and processed his cancellation. wW have expedited the process and he will have his refund ASAP. We apologize for any misunderstanding that may have occurred regarding a warranty start date. There is no practice in place at Honda of Tysons...

Corner of "making the customer tired of trying so they will eventually give up". We agree that the process should have been handled differently, and have installed new processes to ensure this type of thing does not happen in the future.

I spoke with [redacted] via telephone on December 5th at about 6pm and we have come to a mutually agreeable resolution, and as such Honda of Tysons Corner considers this matter to be resolved.