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Calebs Management Enterprises

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Calebs Management Enterprises Reviews (7)

The car was not scratched by service advisorYet, we still buffed and polished it for the clientEnough with acting like car suffered damage because someone leaned up against itI'm sorry, but this is ridiculous at this point

I apologizeI can certianly understand your frustrationI will look into the matter this morning and have one of my staff follow up to make sure everything is crystal clearMike W***-General Manager

I understand exactly how you feel. Please allow me to get further educated on your particular visit and I will follow up with you shortly Mike W***-General Manager

Please see attached We had this vehicle in service couple weeks agoIt was towed here from customer’s house for slashed convertible topCustomer also indicated that wants us to replace catalytic converters under recall as her mechanic that she takes vehicle too, told her that car will need themCustomer referring to voluntary recall for programming DME and SMG modulesIn some instances when programming wouldn’t work to get rid of “Check engine Light” catalytic converters would have to be replaced From our history with this vehicle (vehicle was here times in its lifespan for recalls and warranty work only) One of them our service department performed in and programmed DME with new softwareAt that time vehicle didn’t need additional repairsAnd even if car needed repair BMW at that time extended catalytic converter warranty to 10years/unlimited mileage Here is the biggest twist in this story When you read recall information, vehicles affected by programming are 2001-year model but extension on catalytic converters are only on cars made by April of [redacted] ’s car wasn’t even made till 07/and in service date shows 11/17/ I had explained all of that in details to the client as she also had a copy of the recall information sheet in her car printed by some third party shop Vehicle was also towed from our service department to another place for repairs as her insurance company couldn’t afford to have it fixed with us and I was unable to perform AirBag recallBy now I do have parts available for [redacted] and can install her AirBag as soon as possible I’m also attaching bulletin info for reference.Voluntary Emissions Recall [redacted] : [redacted] - DME Reprogramming for Catalyst Conversion DiagnosisNew information provided by this revision is preceded by this symbol .This Service Information bulletin supersedes [redacted] dated October 2009.PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED VEHICLES THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS.MODEL [redacted] Coupe and Convertible with Sproduced from 05/to 09/ Situation The DME programming, as originally installed, may cause the OBD diagnostic to erroneously evaluate the efficiency of the catalytic convertersConsequently, the "Service Engine Soon" lamp may be illuminated with fault codes *** ("Catalyst conversion bank 1") and/or [redacted] ("Catalysts conversion bank 2") stored in the DME control module.This diagnostic software error would not cause any drivability problems.In order to remedy this situation, BMW is conducting a Voluntary Emissions Recall Campaign to reprogram the DME control module (and SMG control module on SMG equipped cars) on all affected vehiclesIn addition, for MY and MY vehicles up to April production, the emissions warranty for the catalytic converters of the affected vehicles is extended to years / unlimited miles Copies of the customer letters are attached.Affected VehiclesThis Recall Campaign involves MY 2002-MCoupe and Convertible vehicles with S engines, which were produced from 05/11/up to 08/24/2006.In order to determine whether a specific vehicle has had this Emissions Recall Campaign completed or is affected by this Recall Campaign, first check if the Recall Completion Label SD 92-is attached to the right (passenger) rear side of the hood in the engine compartment, close to the windshieldIf the label is found, the campaign has already been performedIf the Recall Completion Label is not present, it will be necessary to utilize the "Service Menu" of DCSnet (Dealer Communication System) or the Key ReaderBased on the response of the system, either proceed with the corrective action or take no further action.The chassis number ranges listed below are only for informational purposes, and are not to be considered the only deciding factor Model Chassis Number Range MCoupe [redacted] [redacted] MConvertible [redacted] [redacted] CORRECTIONOn all affected vehicles, reprogram the DME control module using ISTA/P or higher.In addition, the SMG control module has to be reprogrammed on all SMGtransmission equipped vehicles.IMPORTANT NOTE:Prior to performing the programming session, remove Fuse from the fuse panel located in the glove box, in order to deactivate the rear view mirror Failure to remove this fuse prior to programming may result in a permanent failure of the mirror When the programming session is complete, reinstall the fuse prior to clearing the fault codes.Label Instructions After the vehicle has been checked and corrected, obtain a label (SD 92-381) and, with a ballpoint pen, print your dealer code (digits) on the Recall Completion Label (see illustration)An initial quantity of labels will be sent to all BMW automotive centersPeel the label from its backing and affix it to the right (passenger) rear side of the hood in the engine compartment, close to the windshield For California centers only: It is required by the California Code of Regulations that an executed orange "Vehicle Emission Recall - Proof of Correction" certificate (SD92-084, see illustration) be provided to each customer (for vehicles registered in the state of California), once the Recall on his or her vehicle has been completed.Note: Additional labels can be ordered online at BMW TIS.WARRANTY INFORMATIONThe repair described in this bulletin is covered under warranty regardless of time or mileageReimbursement for this Recall will be via claim entry utilizing the following information: Defect Code: [redacted] Labor Operation: Labor Allowance: Description: [redacted] Refer to the KSD[redacted] Reprogram DME module Refer to the KSD[redacted] Reprogram DME and SMG control modules *Labor time allowances can be located in the KSDby entering the VIN, clicking on the Search button and then entering the listed flat rate in the FR code field.Also, for EMMY and MY vehicles (up to April production), when the catalyst replacement is required, the following warranty information should be used: Defect Code: [redacted] Labor Operation: Labor Allowance: Description: Refer to the KSD Refer to the KSD Replace catalytic converters *Main Work - use this labor operation number when this is the only repair being performed, or if this is the main repair when performed along with other repairs at the same

[To assist us in bringing this matter to a close, you must give us a reason why you are... rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:BMW of Fairfax has not resolved the situation, only acknowledging they will look into it. Regards, [redacted]

Then you would want to file a complaint with BMW of North America as opposed to the individual dealership to be fairRight?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:WHETHER IT BE WITH BMW DIRECT OR THE PLACE THAT SERVICES MY BMW; THE RECALLS ALL COME DIRECTLY FROM BMW SO DEALER CAN FILE DIRECT AND HOPEFULLY GET A FASTER RESOLUTION SINCE THEY ARE BASICALLY THE MIDDLE MAN IN THESE CIRCUMSTANCES IN THE END BMW IS RESPONSIBLE, THE DEALER DOES THE WORK FOR THEM? Regards, [redacted]

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