Calgary Elite Exteriors

The customer wanted to return a ring after she had her local jeweler adjust its sizeThe ring was sized smaller by her local jeweler which made the side diamonds looseShe complained that the diamonds on the sides started to fallWhen rings are made smaller, the distance between the prongs on top
increases and as a result the prongs can not hold the diamonds in a secure wayEvery time a ring is sized the prongs have to be tightened again which was not done by the local jewelerOur warranty explicitly stipulates that items that were sized or altered in any way by jewelers not associated with Jewelry Point are not covered by our warranty and return policyDespite the fact that her warranty was voided, we offered to repair the ring for a nominal feeAfter the repair we would re-instate her warranty as our jeweler would tighten all the prongs and perform a quality control to ensure no further issues would occurThe customer refused to repair the ring and demanded a full refund including all shipping costsWe followed our stated policy and were willing to work with the customer to address the situation