Calgary EZ Tax Inc

*** *** called our office on 11/**/and requested a gas deliveryDuring that conversation we established that ** *** was not in our database as a customer. After that conversation we still sent a technician to ** ***'s home to further investigate and reinforce our belief that
in fact he never was a customer and that we never made a delivery to that location under ** ***'s name or any other occupant at that location. We have no problem in helping him obtain gas for his home. While the technician was there he discovered that the home had a ruptured oil tank and contaminated the property. Once ** *** has addressed the oil tank incident and rectifies that situation, we will be glad to set up a date for an inspection and possible install for ** ***

In response to *** complaint, The Customer received a delivery years ago which took him months to pay without paying the late fees, he called us last week to discontinue service because he became a COD customerHe told us he wanted credit for one full tank that was thereWe
explained to him that he uses one tank a year and its been two years since he had a delivery. When we picked up the two tanks there was less than a gallon in the one tank and we explained to him there is no credit for unused gas which is on every delivery ticket he received. We are sorry for his confusion and wish him well

Revdex.com:
Although he was NOT here three times and did not actually offer his "help", I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to meThe matte has not been resolved, but I have had a delivery from another company
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company has not provided proof of the amount of Propane left in the tank. The timing of my last delivery has no relevance to the matter. In fact, it was impossible to have a delivery due to lack of response when calls are placed, therefore I changed providers who are able to maintain approriate service levels. I will have very little confidence in a report provided. Buyer beware.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is a lie. Cylinder Express installed my current propane tank three years ago, therefore I AM a customer. I still have my receipt from that delivery. In speaking to a woman on the phone, I was told that they "have no drivers" in order to make a delivery. I am a disabled senior citizen and I am home 24/7. I did not see the arrival of any "technician". The oil tank in question is on the OTHER side of the house and is nowhere near the area of the propane tank. These people just don't want to deliver.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to  [redacted]'s complaint, we visited him three times at his residence to get a copy of his receipt and his response was ("it was over 6 years ago I don't know where it is, and he said he thinks someone else made the delivery, he thought it was us but was mistaken) We never made a delivery there so we looked at the equipment on the side of his residence to see if there was any company name on it but  there was none. We told him if he needs us to help him we will.