I had my tractor picked up for a repair, but before I would approve the repair I wanted a quote, this took the better part of weeksThe quote that was provide was extremely expense, therefore, I asked for a few days to think about, during this time I had another service company quote the work
This was not a big repair - Hour service & Gear box repair (re-quoted at a quarter of the cost.)
Labor rate is way way to high!
But then then it took another weeks to get my tractor back(Yes I call everyday)
They need reality check on what customer service is all about, a how to price their product and services
Nice people, very polite
I had my tractor picked up for a repair, but before I would approve the repair I wanted a quote, this took the better part of weeksThe quote that was provide was extremely expense, therefore, I asked for a few days to think about, during this time I had another service company quote the work
This was not a big repair - Hour service & Gear box repair (re-quoted at a quarter of the cost.)
Labor rate is way way to high!
But then then it took another weeks to get my tractor back(Yes I call everyday)
They need reality check on what customer service is all about, a how to price their product and services
Nice people, very polite