Initial Business Response / [redacted] (1000, 12, 2015/07/28) */ Mr [redacted] 's resignation form was dated 06/15/Our membership sales rep was the one who finally filled the form outSo he was cancelled for 07/31/His EFT (credit card) was denied for the 06/01/payment, so he never did pay any June dues eitherWe have plenty of staff during regular business hours that can handle a resignation requestHe did not have our correct email addressThe web site did have the wrong email address in an obscure spot on our web pageIf he would have clicked the "contact us" option, the correct email was thereFor some reason, Revdex.com has the web site of our Run ClubAn independent club that meets here a few times a weekWe do not know how they obtained itMr [redacted] is making judgments against us that are absurdly unnecessaryBecause he did not contact us correctly, the Revdex.com and the Attorney General of MN got involved? I call that a short fuseHe never did pay any extra dues than he wanted and we never had to return any to him Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) cancelled for 07/31/His EFT (credit card) was denied for the 06/01/payment, so he never did pay any June dues eitherWe have plenty of staff during regular business hours that can handle a resignation requestHe did not have our correct email addressThe web site did have the wrong email address in an obscure spot on our web pageIf he would have clicked the "contact us" option, the correct email was thereFor some reason, Revdex.com has the web site of our Run ClubAn independent club that meets here a few times a weekWe do not know how they obtained itMr [redacted] is making judgments against us that are absurdly unnecessaryBecause he did not contact us correctly, the Revdex.com and the Attorney General of MN got involved? I call that a short fuseHe never did pay any extra dues than he wanted and we never had to return any to him Everything about the business's response is factually inaccurate, and I have records to substantiate this statementThe business is clearly trying to disown responsibility for its shoddy business practices by falsely discrediting meIf membership termination could so easily have been facilitated, why on earth would I desire to go through the laborious and time consuming process of contacting the Revdex.com and the State of Minnesota's Office of the Attorney General for assistance: an action I took only after more than attempts to directly engage with the business and its staff? I will respond point by point to the erroneous statements included in the business' response First, the business states that they did not receive my membership resignation until 6/15/I have no idea where that date came from, but I would be happy to provide a copy of the hard copy letter I sent to Calhoun Beach Club at [redacted] dated April 14, 2015, requesting termination of my membershipI simultaneously emailed the same document to the club via the email address prominently posted on its website Second, the business states that they have plenty of staff on site who can process a membership termination during regular business hoursAs noted in my initial complaint, in addition to the hard copy letter I sent to the club requesting membership termination, I have phone records to substantiate at least attempts to contact the club from mid-April through July regarding termination of my membershipThe front desk staff routinely responded that (1) they are not trained to process membership terminations; (2) no one was currently available to assist me in the membership office; and (3) that they would leave a message for me and have someone return my callI never received a single returned callIn addition, on 7/6/15, when I spoke to the front desk and expressed my exasperation with the fact that no one ever returns my calls as promised and no one seems authorized or trained to terminate club memberships, the front desk attendant commented, "YeahI knowWe've heard that a lotIt's pretty sketchy." I agree with her assessment Third, in addition to the hard copy written and telephonic attempts to terminate my membership, I sent approximately emails to the club; in its response to the Revdex.com, the business states that I was using the wrong email address: one that was provided in an "obscure" part of the club's websiteIf you visit http://calhounbeachfitness.com, the club's website and scroll to the bottom of the landing page where all other club contact information is listed, you will see that the email address I used, ***@calhounbeachfitness.com, is prominently listedThe landing page of a club's website does not feel particularly "obscure" to meIn any case, the club continues to list this email address to this dayI would be happy to provide copies of all of the emails I sent to substantiate these statements In addition, in several calls to the club, I noted that in addition to my hard copy letter and attempts to call, I also sent numerous emails to this email addressNo one from the front desk corrected me or indicated that I should use a different email addressIf the front desk staff at the club are unaware of the proper email address, and the club's website includes the improper email address, the club should own responsibility for training its staff properly and correcting the erroneous information on its websiteIncidentally, the email address is a live email address: I did not receive any "bounce back" emails indicating that the email address did not exist Fourth, I visited the club twice in person during business hours (both midday on separate Fridays in May and June) to talk to someone about the lack of response to my requests for membership terminationBoth times, I was told that no one was available in the membership office and that the front desk attendant could not assist meI would be happy to provide a copy of my bank statement showing the charge for parking in Calhoun Beach Club's parking ramp, substantiating this statementFurther, I can further substantiate my visit in June: on the day of my visit, the club had posted at the front desk a notice that its pool was closed until p.mas a chemical imbalance had been identified and was in the process of being correctedMany club members were expressing frustration with this since they had visited the club specifically to use the pool Fifth, the business characterizes me as a "short fuse" given my effort to engage the Revdex.com and the State Office of the Attorney General over this issueAs noted, I contacted both offices for help in late June only after attempting to work directly with the clubin writing, via phone, and in personthroughout the months of April, May and June and when the club continued to bill me $140/month for a membership I both had requested be terminated and that I was no longer able to useIf my action constitutes a "short fuse," I guess we are using different definitionsAttempting to work directly with the club in excess of times and facing no response and continued billing does not constitute a "short fuse" in my estimationIncidentally, I contacted both offices at the direction of Discover, the credit card to which these charges were filed, when I contacted them to dispute the charges for May and June Finally, on 6/29, I was informed by Jeff in the club's membership office that (1) the charges for my membership in May and June would be removed in light of the circumstances; (2) that my membership termination would be promptly processed retroactively so that charges for June and July would be waived; and (3) that my account would be left in good standingI asked to wait on the phone while he processed these changes in the club's system, and he confirmed that he had done so However, in its response to the Revdex.com, the business has indicated that my membership termination date is now 7/31/15: this is in direct conflict with the May termination date Jeff said he processed in the system when I spoke with himFor this reason, I would like written confirmation that the correct termination date of May has been reflected in my records and that my account has been closed in good standingThis will prevent the business from delinquent reporting to credit reporting agencies Please contact me at your convenience if you would like me to provide corroborating documentation demonstrating the phone calls, emails, hard copy letter and visits to the club to address this issue; or if you have any further questionsI look forward to a clear response; thank you for your assistance Final Business Response / [redacted] (4000, 16, 2015/07/29) */ It is pretty evident of this last response that the consumer is correct in every category he statedThough the dates I gave are true to our system, and have nothing to do with whether Mr [redacted] obtained what he wanted in the endI will change the end date from 07/31/to 05/31/in notes attached to his account to please Mr [redacted] And his account was always closed in good standingHe does not know the restrictions of our membership programming, so his actual dates were not able to be inputBut again, his account remains in good standing and always was in our view
Initial Business Response /* (1000, 12, 2015/07/28) */
Mr [redacted]'s resignation form was dated 06/15/2015. Our membership sales rep was the one who finally filled the form out. So he was cancelled for 07/31/15. His EFT (credit card) was denied for the 06/01/15 payment, so he never did pay any...
June dues either. We have plenty of staff during regular business hours that can handle a resignation request. He did not have our correct email address. The web site did have the wrong email address in an obscure spot on our web page. If he would have clicked the "contact us" option, the correct email was there. For some reason, Revdex.com has the web site of our Run Club. An independent club that meets here a few times a week. We do not know how they obtained it. Mr. [redacted] is making judgments against us that are absurdly unnecessary. Because he did not contact us correctly, the Revdex.com and the Attorney General of MN got involved? I call that a short fuse. He never did pay any extra dues than he wanted and we never had to return any to him.
Initial Consumer Rebuttal /* (3000, 14, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
cancelled for 07/31/15. His EFT (credit card) was denied for the 06/01/15 payment, so he never did pay any June dues either. We have plenty of staff during regular business hours that can handle a resignation request. He did not have our correct email address. The web site did have the wrong email address in an obscure spot on our web page. If he would have clicked the "contact us" option, the correct email was there. For some reason, Revdex.com has the web site of our Run Club. An independent club that meets here a few times a week. We do not know how they obtained it. Mr. [redacted] is making judgments against us that are absurdly unnecessary. Because he did not contact us correctly, the Revdex.com and the Attorney General of MN got involved? I call that a short fuse. He never did pay any extra dues than he wanted and we never had to return any to him.
Everything about the business's response is factually inaccurate, and I have records to substantiate this statement. The business is clearly trying to disown responsibility for its shoddy business practices by falsely discrediting me. If membership termination could so easily have been facilitated, why on earth would I desire to go through the laborious and time consuming process of contacting the Revdex.com and the State of Minnesota's Office of the Attorney General for assistance: an action I took only after more than 20 attempts to directly engage with the business and its staff? I will respond point by point to the erroneous statements included in the business' response.
First, the business states that they did not receive my membership resignation until 6/15/15. I have no idea where that date came from, but I would be happy to provide a copy of the hard copy letter I sent to Calhoun Beach Club at [redacted] dated April 14, 2015, requesting termination of my membership. I simultaneously emailed the same document to the club via the email address prominently posted on its website.
Second, the business states that they have plenty of staff on site who can process a membership termination during regular business hours. As noted in my initial complaint, in addition to the hard copy letter I sent to the club requesting membership termination, I have phone records to substantiate at least 15 attempts to contact the club from mid-April through July regarding termination of my membership. The front desk staff routinely responded that (1) they are not trained to process membership terminations; (2) no one was currently available to assist me in the membership office; and (3) that they would leave a message for me and have someone return my call. I never received a single returned call. In addition, on 7/6/15, when I spoke to the front desk and expressed my exasperation with the fact that no one ever returns my calls as promised and no one seems authorized or trained to terminate club memberships, the front desk attendant commented, "Yeah. I know. We've heard that a lot. It's pretty sketchy." I agree with her assessment.
Third, in addition to the hard copy written and telephonic attempts to terminate my membership, I sent approximately 15 emails to the club; in its response to the Revdex.com, the business states that I was using the wrong email address: one that was provided in an "obscure" part of the club's website. If you visit http://calhounbeachfitness.com, the club's website and scroll to the bottom of the landing page where all other club contact information is listed, you will see that the email address I used, [redacted]@calhounbeachfitness.com, is prominently listed. The landing page of a club's website does not feel particularly "obscure" to me. In any case, the club continues to list this email address to this day. I would be happy to provide copies of all of the emails I sent to substantiate these statements.
In addition, in several calls to the club, I noted that in addition to my hard copy letter and attempts to call, I also sent numerous emails to this email address. No one from the front desk corrected me or indicated that I should use a different email address. If the front desk staff at the club are unaware of the proper email address, and the club's website includes the improper email address, the club should own responsibility for training its staff properly and correcting the erroneous information on its website. Incidentally, the email address is a live email address: I did not receive any "bounce back" emails indicating that the email address did not exist.
Fourth, I visited the club twice in person during business hours (both midday on separate Fridays in May and June) to talk to someone about the lack of response to my requests for membership termination. Both times, I was told that no one was available in the membership office and that the front desk attendant could not assist me. I would be happy to provide a copy of my bank statement showing the charge for parking in Calhoun Beach Club's parking ramp, substantiating this statement. Further, I can further substantiate my visit in June: on the day of my visit, the club had posted at the front desk a notice that its pool was closed until 2 p.m. as a chemical imbalance had been identified and was in the process of being corrected. Many club members were expressing frustration with this since they had visited the club specifically to use the pool.
Fifth, the business characterizes me as a "short fuse" given my effort to engage the Revdex.com and the State Office of the Attorney General over this issue. As noted, I contacted both offices for help in late June only after attempting to work directly with the clubin writing, via phone, and in personthroughout the months of April, May and June and when the club continued to bill me $140/month for a membership I both had requested be terminated and that I was no longer able to use. If my action constitutes a "short fuse," I guess we are using different definitions. Attempting to work directly with the club in excess of 20 times and facing no response and continued billing does not constitute a "short fuse" in my estimation. Incidentally, I contacted both offices at the direction of Discover, the credit card to which these charges were filed, when I contacted them to dispute the charges for May and June.
Finally, on 6/29, I was informed by Jeff in the club's membership office that (1) the charges for my membership in May and June would be removed in light of the circumstances; (2) that my membership termination would be promptly processed retroactively so that charges for June and July would be waived; and (3) that my account would be left in good standing. I asked to wait on the phone while he processed these changes in the club's system, and he confirmed that he had done so.
However, in its response to the Revdex.com, the business has indicated that my membership termination date is now 7/31/15: this is in direct conflict with the May 31 termination date Jeff said he processed in the system when I spoke with him. For this reason, I would like written confirmation that the correct termination date of May 31 has been reflected in my records and that my account has been closed in good standing. This will prevent the business from delinquent reporting to credit reporting agencies.
Please contact me at your convenience if you would like me to provide corroborating documentation demonstrating the phone calls, emails, hard copy letter and visits to the club to address this issue; or if you have any further questions. I look forward to a clear response; thank you for your assistance.
Final Business Response /* (4000, 16, 2015/07/29) */
It is pretty evident of this last response that the consumer is correct in every category he stated. Though the dates I gave are true to our system, and have nothing to do with whether Mr [redacted] obtained what he wanted in the end. I will change the end date from 07/31/15 to 05/31/15 in notes attached to his account to please Mr [redacted]. And his account was always closed in good standing. He does not know the restrictions of our membership programming, so his actual dates were not able to be input. But again, his account remains in good standing and always was in our view.
Initial Business Response / [redacted] (1000, 12, 2015/07/28) */ Mr [redacted] 's resignation form was dated 06/15/Our membership sales rep was the one who finally filled the form outSo he was cancelled for 07/31/His EFT (credit card) was denied for the 06/01/payment, so he never did pay any June dues eitherWe have plenty of staff during regular business hours that can handle a resignation requestHe did not have our correct email addressThe web site did have the wrong email address in an obscure spot on our web pageIf he would have clicked the "contact us" option, the correct email was thereFor some reason, Revdex.com has the web site of our Run ClubAn independent club that meets here a few times a weekWe do not know how they obtained itMr [redacted] is making judgments against us that are absurdly unnecessaryBecause he did not contact us correctly, the Revdex.com and the Attorney General of MN got involved? I call that a short fuseHe never did pay any extra dues than he wanted and we never had to return any to him Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) cancelled for 07/31/His EFT (credit card) was denied for the 06/01/payment, so he never did pay any June dues eitherWe have plenty of staff during regular business hours that can handle a resignation requestHe did not have our correct email addressThe web site did have the wrong email address in an obscure spot on our web pageIf he would have clicked the "contact us" option, the correct email was thereFor some reason, Revdex.com has the web site of our Run ClubAn independent club that meets here a few times a weekWe do not know how they obtained itMr [redacted] is making judgments against us that are absurdly unnecessaryBecause he did not contact us correctly, the Revdex.com and the Attorney General of MN got involved? I call that a short fuseHe never did pay any extra dues than he wanted and we never had to return any to him Everything about the business's response is factually inaccurate, and I have records to substantiate this statementThe business is clearly trying to disown responsibility for its shoddy business practices by falsely discrediting meIf membership termination could so easily have been facilitated, why on earth would I desire to go through the laborious and time consuming process of contacting the Revdex.com and the State of Minnesota's Office of the Attorney General for assistance: an action I took only after more than attempts to directly engage with the business and its staff? I will respond point by point to the erroneous statements included in the business' response First, the business states that they did not receive my membership resignation until 6/15/I have no idea where that date came from, but I would be happy to provide a copy of the hard copy letter I sent to Calhoun Beach Club at [redacted] dated April 14, 2015, requesting termination of my membershipI simultaneously emailed the same document to the club via the email address prominently posted on its website Second, the business states that they have plenty of staff on site who can process a membership termination during regular business hoursAs noted in my initial complaint, in addition to the hard copy letter I sent to the club requesting membership termination, I have phone records to substantiate at least attempts to contact the club from mid-April through July regarding termination of my membershipThe front desk staff routinely responded that (1) they are not trained to process membership terminations; (2) no one was currently available to assist me in the membership office; and (3) that they would leave a message for me and have someone return my callI never received a single returned callIn addition, on 7/6/15, when I spoke to the front desk and expressed my exasperation with the fact that no one ever returns my calls as promised and no one seems authorized or trained to terminate club memberships, the front desk attendant commented, "YeahI knowWe've heard that a lotIt's pretty sketchy." I agree with her assessment Third, in addition to the hard copy written and telephonic attempts to terminate my membership, I sent approximately emails to the club; in its response to the Revdex.com, the business states that I was using the wrong email address: one that was provided in an "obscure" part of the club's websiteIf you visit http://calhounbeachfitness.com, the club's website and scroll to the bottom of the landing page where all other club contact information is listed, you will see that the email address I used, ***@calhounbeachfitness.com, is prominently listedThe landing page of a club's website does not feel particularly "obscure" to meIn any case, the club continues to list this email address to this dayI would be happy to provide copies of all of the emails I sent to substantiate these statements In addition, in several calls to the club, I noted that in addition to my hard copy letter and attempts to call, I also sent numerous emails to this email addressNo one from the front desk corrected me or indicated that I should use a different email addressIf the front desk staff at the club are unaware of the proper email address, and the club's website includes the improper email address, the club should own responsibility for training its staff properly and correcting the erroneous information on its websiteIncidentally, the email address is a live email address: I did not receive any "bounce back" emails indicating that the email address did not exist Fourth, I visited the club twice in person during business hours (both midday on separate Fridays in May and June) to talk to someone about the lack of response to my requests for membership terminationBoth times, I was told that no one was available in the membership office and that the front desk attendant could not assist meI would be happy to provide a copy of my bank statement showing the charge for parking in Calhoun Beach Club's parking ramp, substantiating this statementFurther, I can further substantiate my visit in June: on the day of my visit, the club had posted at the front desk a notice that its pool was closed until p.mas a chemical imbalance had been identified and was in the process of being correctedMany club members were expressing frustration with this since they had visited the club specifically to use the pool Fifth, the business characterizes me as a "short fuse" given my effort to engage the Revdex.com and the State Office of the Attorney General over this issueAs noted, I contacted both offices for help in late June only after attempting to work directly with the clubin writing, via phone, and in personthroughout the months of April, May and June and when the club continued to bill me $140/month for a membership I both had requested be terminated and that I was no longer able to useIf my action constitutes a "short fuse," I guess we are using different definitionsAttempting to work directly with the club in excess of times and facing no response and continued billing does not constitute a "short fuse" in my estimationIncidentally, I contacted both offices at the direction of Discover, the credit card to which these charges were filed, when I contacted them to dispute the charges for May and June Finally, on 6/29, I was informed by Jeff in the club's membership office that (1) the charges for my membership in May and June would be removed in light of the circumstances; (2) that my membership termination would be promptly processed retroactively so that charges for June and July would be waived; and (3) that my account would be left in good standingI asked to wait on the phone while he processed these changes in the club's system, and he confirmed that he had done so However, in its response to the Revdex.com, the business has indicated that my membership termination date is now 7/31/15: this is in direct conflict with the May termination date Jeff said he processed in the system when I spoke with himFor this reason, I would like written confirmation that the correct termination date of May has been reflected in my records and that my account has been closed in good standingThis will prevent the business from delinquent reporting to credit reporting agencies Please contact me at your convenience if you would like me to provide corroborating documentation demonstrating the phone calls, emails, hard copy letter and visits to the club to address this issue; or if you have any further questionsI look forward to a clear response; thank you for your assistance Final Business Response / [redacted] (4000, 16, 2015/07/29) */ It is pretty evident of this last response that the consumer is correct in every category he statedThough the dates I gave are true to our system, and have nothing to do with whether Mr [redacted] obtained what he wanted in the endI will change the end date from 07/31/to 05/31/in notes attached to his account to please Mr [redacted] And his account was always closed in good standingHe does not know the restrictions of our membership programming, so his actual dates were not able to be inputBut again, his account remains in good standing and always was in our view
Initial Business Response /* (1000, 12, 2015/07/28) */
Mr [redacted]'s resignation form was dated 06/15/2015. Our membership sales rep was the one who finally filled the form out. So he was cancelled for 07/31/15. His EFT (credit card) was denied for the 06/01/15 payment, so he never did pay any...
June dues either. We have plenty of staff during regular business hours that can handle a resignation request. He did not have our correct email address. The web site did have the wrong email address in an obscure spot on our web page. If he would have clicked the "contact us" option, the correct email was there. For some reason, Revdex.com has the web site of our Run Club. An independent club that meets here a few times a week. We do not know how they obtained it. Mr. [redacted] is making judgments against us that are absurdly unnecessary. Because he did not contact us correctly, the Revdex.com and the Attorney General of MN got involved? I call that a short fuse. He never did pay any extra dues than he wanted and we never had to return any to him.
Initial Consumer Rebuttal /* (3000, 14, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
cancelled for 07/31/15. His EFT (credit card) was denied for the 06/01/15 payment, so he never did pay any June dues either. We have plenty of staff during regular business hours that can handle a resignation request. He did not have our correct email address. The web site did have the wrong email address in an obscure spot on our web page. If he would have clicked the "contact us" option, the correct email was there. For some reason, Revdex.com has the web site of our Run Club. An independent club that meets here a few times a week. We do not know how they obtained it. Mr. [redacted] is making judgments against us that are absurdly unnecessary. Because he did not contact us correctly, the Revdex.com and the Attorney General of MN got involved? I call that a short fuse. He never did pay any extra dues than he wanted and we never had to return any to him.
Everything about the business's response is factually inaccurate, and I have records to substantiate this statement. The business is clearly trying to disown responsibility for its shoddy business practices by falsely discrediting me. If membership termination could so easily have been facilitated, why on earth would I desire to go through the laborious and time consuming process of contacting the Revdex.com and the State of Minnesota's Office of the Attorney General for assistance: an action I took only after more than 20 attempts to directly engage with the business and its staff? I will respond point by point to the erroneous statements included in the business' response.
First, the business states that they did not receive my membership resignation until 6/15/15. I have no idea where that date came from, but I would be happy to provide a copy of the hard copy letter I sent to Calhoun Beach Club at [redacted] dated April 14, 2015, requesting termination of my membership. I simultaneously emailed the same document to the club via the email address prominently posted on its website.
Second, the business states that they have plenty of staff on site who can process a membership termination during regular business hours. As noted in my initial complaint, in addition to the hard copy letter I sent to the club requesting membership termination, I have phone records to substantiate at least 15 attempts to contact the club from mid-April through July regarding termination of my membership. The front desk staff routinely responded that (1) they are not trained to process membership terminations; (2) no one was currently available to assist me in the membership office; and (3) that they would leave a message for me and have someone return my call. I never received a single returned call. In addition, on 7/6/15, when I spoke to the front desk and expressed my exasperation with the fact that no one ever returns my calls as promised and no one seems authorized or trained to terminate club memberships, the front desk attendant commented, "Yeah. I know. We've heard that a lot. It's pretty sketchy." I agree with her assessment.
Third, in addition to the hard copy written and telephonic attempts to terminate my membership, I sent approximately 15 emails to the club; in its response to the Revdex.com, the business states that I was using the wrong email address: one that was provided in an "obscure" part of the club's website. If you visit http://calhounbeachfitness.com, the club's website and scroll to the bottom of the landing page where all other club contact information is listed, you will see that the email address I used, [redacted]@calhounbeachfitness.com, is prominently listed. The landing page of a club's website does not feel particularly "obscure" to me. In any case, the club continues to list this email address to this day. I would be happy to provide copies of all of the emails I sent to substantiate these statements.
In addition, in several calls to the club, I noted that in addition to my hard copy letter and attempts to call, I also sent numerous emails to this email address. No one from the front desk corrected me or indicated that I should use a different email address. If the front desk staff at the club are unaware of the proper email address, and the club's website includes the improper email address, the club should own responsibility for training its staff properly and correcting the erroneous information on its website. Incidentally, the email address is a live email address: I did not receive any "bounce back" emails indicating that the email address did not exist.
Fourth, I visited the club twice in person during business hours (both midday on separate Fridays in May and June) to talk to someone about the lack of response to my requests for membership termination. Both times, I was told that no one was available in the membership office and that the front desk attendant could not assist me. I would be happy to provide a copy of my bank statement showing the charge for parking in Calhoun Beach Club's parking ramp, substantiating this statement. Further, I can further substantiate my visit in June: on the day of my visit, the club had posted at the front desk a notice that its pool was closed until 2 p.m. as a chemical imbalance had been identified and was in the process of being corrected. Many club members were expressing frustration with this since they had visited the club specifically to use the pool.
Fifth, the business characterizes me as a "short fuse" given my effort to engage the Revdex.com and the State Office of the Attorney General over this issue. As noted, I contacted both offices for help in late June only after attempting to work directly with the clubin writing, via phone, and in personthroughout the months of April, May and June and when the club continued to bill me $140/month for a membership I both had requested be terminated and that I was no longer able to use. If my action constitutes a "short fuse," I guess we are using different definitions. Attempting to work directly with the club in excess of 20 times and facing no response and continued billing does not constitute a "short fuse" in my estimation. Incidentally, I contacted both offices at the direction of Discover, the credit card to which these charges were filed, when I contacted them to dispute the charges for May and June.
Finally, on 6/29, I was informed by Jeff in the club's membership office that (1) the charges for my membership in May and June would be removed in light of the circumstances; (2) that my membership termination would be promptly processed retroactively so that charges for June and July would be waived; and (3) that my account would be left in good standing. I asked to wait on the phone while he processed these changes in the club's system, and he confirmed that he had done so.
However, in its response to the Revdex.com, the business has indicated that my membership termination date is now 7/31/15: this is in direct conflict with the May 31 termination date Jeff said he processed in the system when I spoke with him. For this reason, I would like written confirmation that the correct termination date of May 31 has been reflected in my records and that my account has been closed in good standing. This will prevent the business from delinquent reporting to credit reporting agencies.
Please contact me at your convenience if you would like me to provide corroborating documentation demonstrating the phone calls, emails, hard copy letter and visits to the club to address this issue; or if you have any further questions. I look forward to a clear response; thank you for your assistance.
Final Business Response /* (4000, 16, 2015/07/29) */
It is pretty evident of this last response that the consumer is correct in every category he stated. Though the dates I gave are true to our system, and have nothing to do with whether Mr [redacted] obtained what he wanted in the end. I will change the end date from 07/31/15 to 05/31/15 in notes attached to his account to please Mr [redacted]. And his account was always closed in good standing. He does not know the restrictions of our membership programming, so his actual dates were not able to be input. But again, his account remains in good standing and always was in our view.