Calhoun Plumbing

We would like to see the invoice from Woods PlumbingOur tech checked all lines above the applianceThe tech ran the sink as well as the dishwasherNo leaks were found at the time of service

Dear Sirs:Calhoun Plumbing (Columbus, OH) agreed to send me a check for $However I have yet to receive it.— [redacted] ###-###-####

I am rejecting this response because: Only Calhoun Plumbing did any work on the basement between the time the [redacted] started work on the basement They had not begun work in that area when they showed it to me In addition, the team leader stated that he saw how wet it was around there when he first looked at the basement and now sees it is from the leaking water softener Calhoun is not as near accommodating as they indicate I originally called on 9/8/and had a technician arrive on 9/9/After multiple calls, a face to face visit with the owner( to provide the work order that they kept saying they had no record of) at their location and multiple failures of Calhoun to call me back as promised, I finally got them to agree to come back out After they failed to show on 9/25/15, I called minutes after the window closed I was told that they were going to call me because the technician got hung up on another job We arranged for them to come out on 9/28/On 9/28/15, the technician was unable to fix the problem and again I got a promise they would call me On 9/30/15, I left a message for the owner to call me and got no return call On 10/2/15, I called the Office Manager and was told they wouldn't do anything I want to know why they can't coordinate with the manufacturer to correct the problem with the water softener they acquired and installed I asked who they talked to at the manufacturer and where is the warranty I was told they did not keep a record of their contact but could give me the phone number The Office Manager hung up on me a little later Early in the process, I was told they didn't even know if the unit was still sold I said I checked the manufacturers website and it is I also was told that as a home owner I would have more success with the manufacturer than the plumbing company This makes no sense as I am one sale ant they could have been multiple sales The total failure in customer service is beyond belief and is not acceptable Calhoun is the only company that provided significant service in my basement in attempts to correct water problems until the [redacted] If the item was damaged, I believe they are responsible [redacted]

My complaint ID [redacted] agaist Calhoun Plumbing IncThey replied replaceing part's and fittings, which they did doMy complain was that they came in and took pipes down which had nothing to do with the leakThey even wanted to know how lone had the water tank been installed that I would have them replaced itI had to cooperate with these guy'sIf I wanted my gas turn on that freezing night, either I went alone with their suggestion or the line still ahve a leak if you understand what I meanThey never capp a pipe in the garage, I showed it to them and they two agreed that it was fineI only wish to recover what was unnessary charges

First, it is our company policy to warrant ONLY our workmanship for a one year period. We received a call from Ms. [redacted] during which she stated she had workers there at her home doing waterproofing in her basement. They were the ones who informed her that her softener was leaking. I informed... her we do not repair softeners. She provided us with the information which showed that Calhoun did in fact install her softener four years ago. The company we purchased her unit from stopped handling softeners several years ago. We informed her of this at that time. As a courtesy to her, we sent a technician out to her home free of charge to look at the unit. We called the manufacturer who informed us that they never heard of those units leaking where hers was leaking unless they'd been "manhandled" or tampered with. Their only suggestion was to try to replace an o-ring gasket which they sent to her home free of charge. We were informed at that time that she had a 5 year manufacturers limited warranty. We informed her of that warranty upon her last call to our company. We sent a technician to install the gasket also free of charge as a courtesy to her. We suggested she call the manufacturer (we gave her their number) and talk to them in regards to what was covered under her warranty. We also informed her that we are not authorized to do warranty work for that manufacturer nor are we able to repair softeners. We suggested she talk with the manufacturer to see if they have a local warranty repair representative. At this time we feel we no longer owe Ms. [redacted] anything. We have already gone beyond what is reasonable in regards to a warranty. We will not replace nor install a replacement for free.Calhoun Plumbing

[A default letter is provided here which indicates your acceptance of the business's... response. If you wish, you may update it before sending it.] RevDex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. I appreciate Calhoun Plumbing's prompt and professional response. Regards, [redacted]

I have attached, as requested, the invoice from Jack Woods