I am writing in response to your letter concerning the complaint submitted against my
business ( ID #***)I offer this rebuttal to his allegations
I believe the customer had installed a new compressor on his air conditioner,
but it still did not operate properly, so he called to see if we
would check the
charge which turned out to be very highThe fee for this service was $The
system was contaminated and needed to be flushed, so we informed him there
would be an additional charge of $We used the computer to ensure that
everything was done to specifications, and I believed the unit was starting to cool;
however, the customer called back later and stated that he felt the air conditioner
was not operating wellAt this time I told him to bring his vehicle and leave it at
our business and we would check everything againMy employees are competent
and professional, and we have no qualms about performing a service in the
customer's presence; however, this customer was so difficult to work with that he
made them uncomfortableHe was aggressive and criticalAgain, I asked him to
leave the vehicle so that we could check it later, but he refusedThat is when I
told him to take the car and have someone check it elsewhereI did not refund his
money because we did everything we were paid to do
Thank you for the opportunity to present my explanation for this unfortunate event
The customer tried too fix this problem himself before he came to me I recharged the A/C with my computer
when the customer left, all the pressures were perfect I tried really hard too work with him,
but could not
Respectfully,
Calhoun's, Inc
I am writing in response to your letter concerning the complaint submitted against my
business ( ID #***)I offer this rebuttal to his allegations
I believe the customer had installed a new compressor on his air conditioner,
but it still did not operate properly, so he called to see if we
would check the
charge which turned out to be very highThe fee for this service was $The
system was contaminated and needed to be flushed, so we informed him there
would be an additional charge of $We used the computer to ensure that
everything was done to specifications, and I believed the unit was starting to cool;
however, the customer called back later and stated that he felt the air conditioner
was not operating wellAt this time I told him to bring his vehicle and leave it at
our business and we would check everything againMy employees are competent
and professional, and we have no qualms about performing a service in the
customer's presence; however, this customer was so difficult to work with that he
made them uncomfortableHe was aggressive and criticalAgain, I asked him to
leave the vehicle so that we could check it later, but he refusedThat is when I
told him to take the car and have someone check it elsewhereI did not refund his
money because we did everything we were paid to do
Thank you for the opportunity to present my explanation for this unfortunate event
The customer tried too fix this problem himself before he came to me I recharged the A/C with my computer
when the customer left, all the pressures were perfect I tried really hard too work with him,
but could not
Respectfully,
Calhoun's, Inc