Cali Cleaning Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Here are the problems:We e-mailed her the 1st complant within hours after the service was completed [redacted] responded that she can the floors and re-wipe the bathroom sinksBut [redacted] never mentioned about repolishing the sink, stove top and dish washer doorAnd she never call us on Sunday to setup a time to the services Then we sent the 2nd complant via e-mail along with picturesIt took her days (over hours) to response back to us satated that she are having a meeting with the clearnersAfter that [redacted] never call back to us about the next step solution and she has gone quiteMy wife called [redacted] on 10/13/and the lady answered the phone stated that [redacted] was in the hospital and will release the next dayShe said she will take down the message and have her call back the next dayToday is 10/23/and there is no call.As I mentioned before and I mention again, I am extremly frustrating that they are very disrespectful and wasting my timeI cannot trust and do business with this company anymore.I need my full refund and the damage costs that they have done.Regards, [redacted] ***

Yes he was honest in giving the description of what was to be doneHe just forgot to add that he had us do all windows, baseboards and doors throughout the home Which was not includedHe did send me pics of the sink, which just needed to be buffed and polished, same thing with the front of the dishwasher and stove topI offered to return to clean the bathroom sinks and re-wipe the countersHis first complaint(in email) He said NoI am sorry but if my new appliances were damaged I would of noticed that before dirt in the corner of the floor I do offer a hr guarantee on the cleanerHe said nothing about his appliances in any email or phone call that was within the hr time

I am not refunding him or paying for his so called damaged appliancesI offered to go back and clean them and the floors,counter tops. We were only suppose to do the kitchen,baths and floorsHe had us do the windows,fans,and clean the entire homeThis is not what the *** was for. If he wants us to re-clean, I have no problem with thatHis appliances are not damaged. He can call me to discuss thisI did call his wife *** and left her a message she never called me back

DisputeThe buyer and seller have days to communicate directly to resolve an issue with this transactionAll disputed funds are held until the issue is resolvedIf both parties can't agree to a solution, either party can escalate this to a ***
claim.EscalationThe buyer or seller asks *** to review the case and decide the outcome We make every effort to resolve the claim within days and restore funds to the rightful owner.Requiring your action***l requests more information from the seller to resolve the issueIf the seller doesn't respond within days, we close the case and restore funds to the rightful owner.Awaiting other party's response*** requests more information from the buyer to resolve the issueIf the buyer doesn't respond within the allotted timeframe, we close the case and restore funds to the rightful owner.Being reviewed by ***We review the information the buyer and seller have providedWe try to reach a final decision quickly, but complex cases may take longer and require additional information from the buyer or seller.Item returnThe seller or *** may decide to grant a full refund to the buyer if the merchandise is returnedOnce delivery is confirmed and the refund is processed, the case is closed.ClosedThis claim or case has been closedA closed dispute cannot be reopened or escalated to a *** claim.Disputed Amount: $USDBuyer reason(s): Different CategoryDifferent Design or PatternDifferent ModelSubstituteColor Difference (Severe)Color Difference (Slight)StatusThis claim has been decided in your favor.The item is ineligible for *** Buyer Protection because it is intangible.What happens nextAny temporary hold placed on your funds will be released.Supporting documentsFiles (0)You haven't submitted any filesFaxes (0)You haven't submitted any faxesView dispute comments10/31/06:PDT - ***: Buyer escalated this dispute to a Claim.10/31/06:PDT - Buyer: I have pictures of my dirty house taken after the cleaning service left.10/30/15:PDT - Buyer: I have picture that show how dirty my house was after your visit The simple surfaces were not even clean so I had to clean when I got home before my company showed.10/30/15:PDT - ***: *** *** rejected Cali Cleaning's refund offer but requested a $USD refund.10/30/14:PDT - Seller:***.***.*** it states very clearly you are to provide everythingphone- I asked you if you had everything as far as cleaning supplies/agents you said yesYour home got the basic clean you asked forFloors were done with your swifter.View case historyNov 11, - ***: Email sent to sellerNov 11, - ***: Email sent to buyerNov 3, - ***: Email sent to sellerNov 3, - ***: Email sent to buyerOct 31, - ***: Email sent to sellerOct 31, - ***: Email sent to buyerOct 31, - Buyer: Dispute escalated to claimOct 30, - ***: Email sent to sellerOct 30, - ***: Email sent to buyerOct 31, - Buyer: Dispute filedOct 30, - ***: Email sent to sellerOct 30, - ***: Email sent to buyerOct 30, - Buyer: Dispute filedBack to Resolution CenterTransaction #***$USD10/28/07:PDT***@***.***Shipping address*** *** * *** ***
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*** *** ***This claim has been decided in your favorWhat happens next Any temporary hold placed on your funds will be released.This has already been disputed and ruled in my favorShe stated very clearly she didn't want us back when was told we would refund and re-cleanThen she asked for 80.00, then it went to 105.00.?

Yes he was honest in giving the description of what was to be done. He just forgot to add that he had us do all windows, baseboards and doors throughout the home.  Which was not included. He did send me pics of the sink, which just needed to be buffed and polished, same thing with the front of...

the dishwasher and stove top. I offered to return to clean the bathroom sinks and re-wipe the counters. His first complaint(in email) He said No. I am sorry but if my new appliances were damaged I would of noticed that before dirt in the corner of the floor.
I do offer a 24 hr guarantee on the cleaner. He said nothing about his appliances in any email or phone call that was within the 24 hr time.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Here are the problems:1. We e-mailed her the 1st complant within 24 hours after the service was completed. [redacted] responded that she can re-do the floors and re-wipe the bathroom sinks. But [redacted] never mentioned about repolishing the sink, stove top and dish washer door. And she never call us on Sunday to setup a time to re-do the services . Then we sent the 2nd complant via e-mail along with pictures. It took her 2 days (over 24 hours) to response back to us satated that she are having a meeting with the clearners. After that [redacted] never call back to us about the next step solution and she has gone quite. My wife called [redacted] on 10/13/2014 and the lady answered the phone stated that [redacted] was in the hospital and will release the next day. She said she will take down the message and have her call back the next day. Today is 10/23/2014 and there is no call.As I mentioned before and I mention again, I am extremly frustrating that they are very disrespectful and wasting my time. I cannot trust and do business with this company anymore.I need my full refund and the damage costs that they have done.Regards,[redacted]

I am not refunding him or paying for his so called damaged appliances. I offered to go back and clean them and the floors,counter tops. We were only suppose to do the kitchen,baths and floors. He had us do the windows,fans,and clean the entire home. This is not what the [redacted] was for. If he wants us to re-clean, I have no problem with that. His appliances are not damaged. He can call me to discuss this. I did call his wife [redacted] and left her a message she never called me back.

DisputeThe buyer and seller have 20 days to communicate directly to resolve an  issue with this transaction. All disputed funds are held until the issue is resolved. If both parties can't agree to a solution, either party  can escalate this to a [redacted]...

claim.EscalationThe buyer or seller asks [redacted] to review the case and decide the outcome.  We make every effort to resolve the claim within 30 days and restore  funds to the rightful owner.Requiring your action[redacted]l requests more information from the seller to resolve the issue. If the  seller doesn't respond within 10 days, we close the case and restore funds to the rightful owner.Awaiting other party's response[redacted] requests more information from the buyer to resolve the issue. If the  buyer doesn't respond within the allotted timeframe, we close the case and restore funds to the rightful owner.Being reviewed by [redacted]We review the information the buyer and seller have provided. We try to  reach a final decision quickly, but complex cases may take longer and require additional information from the buyer or seller.Item returnThe seller or [redacted] may decide to grant a full refund to the buyer if the  merchandise is returned. Once delivery is confirmed and the refund is processed, the case is closed.ClosedThis claim or case has been closed. A closed dispute cannot be reopened or escalated to a [redacted] claim.Disputed Amount: $105.00 USDBuyer reason(s): Different CategoryDifferent Design or PatternDifferent ModelSubstituteColor Difference (Severe)Color Difference (Slight)StatusThis claim has been decided in your favor.The item is ineligible for [redacted] Buyer Protection because it is intangible.What happens nextAny temporary hold placed on your funds will be released.Supporting documentsFiles (0)You haven't submitted any files. Faxes (0)You haven't submitted any faxes. View dispute comments10/31/2014 06:49 PDT - [redacted]: Buyer escalated this dispute to a Claim.10/31/2014 06:49 PDT - Buyer: I have pictures of my dirty house taken after the cleaning service left.10/30/2014 15:12 PDT - Buyer: I have 15 picture that show how dirty my house was after your visit . The simple surfaces were not even clean so I had to clean when I got home before my company showed.10/30/2014 15:12 PDT - [redacted] rejected Cali Cleaning's refund offer but requested a $80.00 USD refund.10/30/2014 14:47 PDT - Seller:[redacted].[redacted].[redacted] it states very clearly you are to provide everything. phone- I asked you if you had everything as far as cleaning supplies/agents you said yes. Your home got the basic clean you asked for. Floors were done with your swifter.View case historyNov 11, 2014 - [redacted]: Email sent to sellerNov 11, 2014 - [redacted]: Email sent to buyerNov 3, 2014 - [redacted]: Email sent to sellerNov 3, 2014 - [redacted]: Email sent to buyerOct 31, 2014 - [redacted]: Email sent to sellerOct 31, 2014 - [redacted]: Email sent to buyerOct 31, 2014 - Buyer: Dispute escalated to claimOct 30, 2014 - [redacted]: Email sent to sellerOct 30, 2014 - [redacted]: Email sent to buyerOct 31, 2014 - Buyer: Dispute filedOct 30, 2014 - [redacted]: Email sent to sellerOct 30, 2014 - [redacted]: Email sent to buyerOct 30, 2014 - Buyer: Dispute filedBack to Resolution CenterTransaction #[redacted]$105.00 USD10/28/2014 07:42 PDT[redacted].[redacted]Shipping address[redacted] ** [redacted]This claim has been decided in your favor. What happens next Any temporary hold placed on your funds will be released.This has already been disputed and ruled in my favor. She stated very clearly she didn't want us back when was told we would refund 25.00 and re-clean. Then she asked for 80.00, then it went to 105.00.?

Yes he was honest in giving the description of what was to be done. He just forgot to add that he had us do all windows, baseboards and doors throughout the home.  Which was not included. He did send me pics of the sink, which just needed to be buffed and polished, same thing with the front of...

the dishwasher and stove top. I offered to return to clean the bathroom sinks and re-wipe the counters. His first complaint(in email) He said No. I am sorry but if my new appliances were damaged I would of noticed that before dirt in the corner of the floor.

I do offer a 24 hr guarantee on the cleaner. He said nothing about his appliances in any email or phone call that was within the 24 hr time.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Here are the problems:1. We e-mailed her the 1st complant within 24 hours after the service was completed. [redacted] responded that she can re-do the floors and re-wipe the bathroom sinks. But [redacted] never mentioned about repolishing the sink, stove top and dish washer door. And she never call us on Sunday to setup a time to re-do the services . Then we sent the 2nd complant via e-mail along with pictures. It took her 2 days (over 24 hours) to response back to us satated that she are having a meeting with the clearners. After that [redacted] never call back to us about the next step solution and she has gone quite. My wife called [redacted] on 10/13/2014 and the lady answered the phone stated that [redacted] was in the hospital and will release the next day. She said she will take down the message and have her call back the next day. Today is 10/23/2014 and there is no call.As I mentioned before and I mention again, I am extremly frustrating that they are very disrespectful and wasting my time. I cannot trust and do business with this company anymore.I need my full refund and the damage costs that they have done.Regards,[redacted]