Cali Pro Nails

We would like to further assist the consumer in the matter, but without more information pertaining to the occurrence we are at a loss If the consumer would like to email our customer service department at: [redacted] with a copy of their receipt of purchase for the $they are disputing or a bank statement showing the withdrawal on May 18, then we can start the process of getting those items that were owed to the consumer or find a more suitable resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] THEY ARE NOT WILLING TO HELP ME BECAUSE THEY DON'T EVEN HAVE THE FACTS OF THE CASE STRAIGHT AND ARE REFUSING TO RETRIEVE ALL THE FACTS THIS IS NONSENSE

We apologize for any inconvenience the customer has occurred due to her not receiving her items with the package that she purchasedAs of today 12/14/we have spoke to the customer and advised the customer that her CD with her one image would be ready for piat her local studio after In conjunction to the CD we have also emailed the customer her image in high resolution, as well as the copyright release to this one image as wellWe will make sure all parties involved in regards to the complaint are addressed, to make sure all products are received at the time of a customers session

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We apologize to the consumer if they feel that we are not willing to assist with the issues at hand We were requesting more details from the consumer because there wasn’t much information that we could obtain from what was originally given We have confirmed with the studio, of which the consumer visited on May 18, that they still have the photos taken and are available for purchase If the consumer would like to set up a day and time to visit to view and select the photos of their choosing for purchase we would be more than happy to set that up or they may call the studio Again, please accept our apologies for the unprofessionalism and inconveniences the consumer has experienced since visiting our Mayfield Heights, OH location We would also like to extend a $gift certificate to the consumer to use towards their purchase of the photos from the May session or towards another future session Our gift certificates can be used at any location and they never expire We would send the gift certificate to the consumer via email upon acceptance and they would receive within 1-business days We will notify the studio manager and the regional if the consumer wishes to return to the studio to purchase those photos in question

Please accept our apologies for the customer’s negative experience at our studio in Avon, OH Portrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customer We value all feedback and appreciate this opportunity to address any concerns.Although our studios are often busy, Portrait Innovations’ goal is to service all customers in a timely manner and minimize wait times as much as possible Due to the nature of our business, situations can arise that require extra time or attention (such as calming a crying child), that have the potential to cause delays However, all of our processes and procedures are designed with this in mind, and our employees are trained to deal with delays efficiently, effectively, and without compromising customer service In situations where delays are unavoidable, we endeavor to keep customers informed and update them if the expected wait time changes Anytime the Portrait Innovations Corporate Customer Service Department receives a report of excessive or poorly managed wait times, it is taken very seriously We understand that prompt service is one of the main reasons people choose Portrait Innovations and is key to an enjoyable customer experience To this end, we will follow up with the Studio and Regional Manager immediately to make sure that this problem is properly and completely resolved.We were especially concerned to hear the customer’s report of inappropriate behavior by our employees Portrait Innovations Human Resources, Training, and Management teams go to great lengths to make sure we only hire the best, most qualified candidates, and thoroughly train them to be excellent photographers and service people It is never acceptable for any employee to be impolite or unprofessional in any way, and their primary responsibility is to provide excellent service to all customers Please be assured that we are responding to this situation and will resolve any personnel problems decisively.In consideration of the customer’s experience, we would like to issue a one-time use Gift Certificate for the amount of $that can be redeemed at any one of our Portrait Innovations studio locations and does not expireIf the customer would like to receive that, please instruct them to contact our Customer Service Department directly at 704-499-Portrait Innovations Gift Certificates arrive via email within 2-business days of acceptance.In conclusion, please accept our apologies for the customer’s negative experience, and we sincerely hope that they will return to Portrait Innovations again in the future Thank you for providing feedback and the opportunity to further improve our business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
UNFORTUNATELY I DON'T HAVE ANY OF THE INFORMATION THAT THE COMPANY IS REQUESTING THE STORE DIDN'T GIVE ME ANY OF THIS INFORMATION OR PROVIDE ME WITH ANYTHING THEY WERE SO UNPROFESSIONAL AND RUDE TOWARDS ME AND MY FAMILY IM SURE THEY HAVE ALL OF THIS INFORMATION AND IT WOULD NOT BE HARD TO OBTAIN I JUST CANT OBTAIN IT
Regards,
*** ***

We would like to further assist the consumer in the matter, but without more information pertaining to the occurrence we are at a loss. If the consumer would like to email our customer service department at: *** with a copy of their receipt of purchase for the $they are disputing or a bank statement showing the withdrawal on May 18, then we can start the process of getting those items that were owed to the consumer or find a more suitable resolution

Please accept our apologies for the consumer’s negative experience at our studio in Mayfield Heights, OH. Portrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customer. We value your feedback and appreciate this
opportunity to address the consumer’s concerns We are concerned to hear the consumer’s report of inappropriate behavior by our employeesPortrait Innovations Human Resources, Training, and Management teams go to great lengths to make sure we only hire the best, most qualified candidates, and thoroughly train them to be excellent photographers and service peopleIt is never acceptable for any employee to be impolite or unprofessional in any way, and their primary responsibility is to provide excellent service to all customersPlease be assured that we are responding to this situation and will resolve any personnel problems decisively. In order to better assist the consumer, we would need a little more information, such as the session ID number from the consumer’s appointment and what was or was not given to the consumer. If the consumer could please provide these extra details we will be able to help come to a resolution that is satisfactory for the consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
THEY ARE NOT WILLING TO HELP ME BECAUSE THEY DON'T EVEN HAVE THE FACTS OF THE CASE STRAIGHT AND ARE REFUSING TO RETRIEVE ALL THE FACTS THIS IS NONSENSE

We apologize to the consumer if they feel that we are not willing to assist with the issues at hand.  We were requesting more details from the consumer because there wasn’t much information that we could obtain from what was originally given.  We have confirmed with the studio, of which the consumer visited on May 18, that they still have the photos taken and are available for purchase.  If the consumer would like to set up a day and time to visit to view and select the photos of their choosing for purchase we would be more than happy to set that up or they may call the studio.  Again, please accept our apologies for the unprofessionalism and inconveniences the consumer has experienced since visiting our Mayfield Heights, OH location.  We would also like to extend a $30 gift certificate to the consumer to use towards their purchase of the photos from the May session or towards another future session.  Our gift certificates can be used at any location and they never expire.  We would send the gift certificate to the consumer via email upon acceptance and they would receive within 1-2 business days.  We will notify the studio manager and the regional if the consumer wishes to return to the studio to purchase those photos in question.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for any inconvenience the customer has occurred due to her not receiving her items with the package that she purchased. As of today 12/14/2017 we have spoke to the customer and advised the customer that her CD with her one image would be ready for pick-up at her local studio after 3. In...

conjunction to the CD we have also emailed the customer her image in high resolution, as well as the copyright release to this one image as well. We will make sure all parties involved in regards to the complaint are addressed, to make sure all products are received at the time of a customers session.

Please accept our apologies for
the customer’s negative experience at our studio in Avon, OH.  Portrait Innovations strives to provide excellent
customer service and the highest quality portraits to each and every
customer.   We value all feedback and
appreciate this opportunity...

to address any concerns.Although our studios are often
busy, Portrait Innovations’ goal is to service all customers in a timely manner
and minimize wait times as much as possible.  Due to the nature of our business, situations can arise that require
extra time or attention (such as calming a crying child), that have the
potential to cause delays.  However, all
of our processes and procedures are designed with this in mind, and our
employees are trained to deal with delays efficiently, effectively, and without
compromising customer service.  In
situations where delays are unavoidable, we endeavor to keep customers informed
and update them if the expected wait time changes.   Anytime the Portrait Innovations Corporate
Customer Service Department receives a report of excessive or poorly managed
wait times, it is taken very seriously.  We understand that prompt service is one of the main reasons people
choose Portrait Innovations and is key to an enjoyable customer
experience.  To this end, we will follow
up with the Studio and Regional Manager immediately to make sure that this
problem is properly and completely resolved.We were especially concerned to
hear the customer’s report of inappropriate behavior by our employees.  Portrait Innovations Human Resources,
Training, and Management teams go to great lengths to make sure we only hire
the best, most qualified candidates, and thoroughly train them to be excellent
photographers and service people.  It is
never acceptable for any employee to be impolite or unprofessional in any way,
and their primary responsibility is to provide excellent service to all
customers.  Please be assured that we are
responding to this situation and will resolve any personnel problems
decisively.In consideration of the customer’s
experience, we would like to issue a one-time use Gift Certificate for the
amount of $25.00 that can be redeemed at any one of our Portrait Innovations
studio locations and does not expire. If the customer would like to receive
that, please instruct them to contact our Customer Service Department directly
at 704-499-9359. Portrait Innovations Gift Certificates arrive via email within
2-3 business days of acceptance.In conclusion, please accept our apologies for the customer’s
negative experience, and we sincerely hope that they will return to Portrait
Innovations again in the future.  Thank
you for providing feedback and the opportunity to further improve our business.

Please accept our apologies for the consumer’s negative experience at our studio in Mayfield Heights, OH.  Portrait Innovations strives to provide excellent customer service and the highest quality portraits to each and every customer.   Although our studios are often busy, Portrait...

Innovations’ goal is to service all customers in a timely manner and minimize wait times as much as possible.  Due to the nature of our business, situations can arise that require extra time or attention (such as calming a crying child), that have the potential to cause delays.  However, all of our processes and procedures are designed with this in mind, and our employees are trained to deal with delays efficiently, effectively, and without compromising customer service.  In situations where delays are unavoidable, we endeavor to keep customers informed and update them if the expected wait time changes.   Anytime the Portrait Innovations Corporate Customer Service Department receives a report of excessive or poorly managed wait times, it is taken very seriously.  We understand that prompt service is one of the main reasons people choose Portrait Innovations and is key to an enjoyable customer experience.  We will follow up with the Studio and Regional Manager immediately to make sure that this problem is properly and completely resolved.  Regarding our pricing system, Portrait Innovations strives to offer the highest quality, lowest price portraits in America.  Since we do not charge sitting fees, the price of a consumer’s portrait collection is determined by the number of poses and sheets they purchase.  As you buy more poses, the per-sheet price declines.  Since our portrait collections can be highly customized for each customer, we train our employees to explain our pricing in a consistent, scripted way to avoid any confusion.  If the consumer feels that our pricing was presented in an unclear way, please accept our apologies. We will follow up with both the Studio and Regional Manager to ensure that all employees are properly explaining our pricing, and answering any questions clearly. The consumer purchased a mini session, which included 10 poses with 2 sheets of each, 4 special effects, and a high resolution with copyright CD.  All our high resolution collections are non-refundable, but if the consumer would like to return all photos and the CD to the studio we can offer a full refund.  The refund would be mailed to the consumer upon the studio receiving all purchased items form the session.  Or if the consumer would prefer, we can offer a reshoot, where the consumer would return all items and we would complete a new photography session and even exchange with the photos, special effects, and CD along with a $25 gift certificate for a future session.  Our gift certificates don’t expire and can be used at any location.  In conclusion, please accept our apologies for the consumer’s negative experience, and we sincerely hope that they will return to Portrait Innovations again in the future. Thank the consumer for the feedback and the opportunity to further improve our business.