Caliber Property Management, Inc.

From: Gina P*** Sent: Tuesday, May 16, 9:AM To: info Subject: Case ID-*** This is in response to case ID #***, complaint filed by *** *** ***The tenant was not living at the property (was working in another part of the state) but was still
under lease and still paying rentThe tenants lease was in effect from 05/01/to 04/30/Section (see attached), Lawn Care & Pest Control, states lawn care, snow removal or pest control is the sole responsibility of the tenantIf the management company is forced to handle any of these responsibilities, the tenant will be responsible for these service feesLawn care was provided at the property by Caliber Property Management on April 8, 15, 22, 29, 2017, as this was not being taken care of by the tenantThe accounting department entered these service fees onto the tenants ledger on 5-1-The management company has days to release any deposit to a tenant, minus any charges that the tenant is responsible for, e.g, outstanding utility bills, damage to property, lawn careIf you need more information regarding this matter or if this letter is not sufficient, please don't hesitate to contact usWe look forward to having this issue resolved and would also like to extend our best wishes and a prosperous future to Mr***Thank you Gina P*** Office Manager NCentral AveConnersville, IN (765)825-ext

From: Gina P*** Sent: Friday, June 16, 12:PM To: info Subject: Re: Case ID-*** *** *** Complaint ID ***: Again, as stated in previous emails, Caliber Property Management stands behind it's legal and binding Lease AgreementThe complainant was responsible for the lawn care for the duration of lease, Section The dates lawn care took place are clearly statedDeposit has been sent and returnedNo forwarding address provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The property management was not forced to mow the lawn, if the property management firm felt the lawn needed mowed, they should have contacted me as I was working very close to the property and if they felt it needed mowed, they should have contacted me and requested that I take care of it As the lease states, if they were forced to mow and how can they say that when they never contacted me to do it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowIt does not matter if I was living in the rental unit or not, that plays no part in the company not contacting me and informing me that the property needed to be mowed.  If the company had made an attempt to request this and I then chose to ignore the request then that would have forced them to have the property mowed.  On 5/1/17 I contacted the company informing them that I was totally vacated from the property as promised and the company then chose to show on the tenant web portal they had mowed the property one more time on the day after I moved out and once again they never contacted me asking that I mow the property.  Since my initial complaint I spoke with my neighbor ([redacted]) and asked if he had seen anyone mow the property of which he told me no which confirms my initial response to my complaint saying the property never looked like it was ever mowed.The company still owes me my full deposit back by 6/14/17 with no deductions for mowing.  As of this writing, my money has not been returned to me. [redacted] [redacted]6/12/2017 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appearI stand behind my last rebuttal, the company did not perform due diligence and never even made an attempt to contact me.  Does the company do this for all of their current tenants, that is if they see the lawn has not been mowed do they automatically mow the yard, or do they ask the tenant to do it and then if they don't, then they would be forced to mow it.I was treated unfairly and I was never contacted to mow the yard because if the company would have, I would have mowed it.
Regards,
[redacted]

From: Gina P[redacted] <gp[redacted][email protected]>Sent: Monday, June 12, 2017 11:50 AMTo: infoSubject: Re: Case ID-[redacted]This email is in response to the rebuttal for complaint ID [redacted]. The complainant was stillunder a signed lease, which has been forwarded to you. According to section 3.5 Lawn Careand Pest Control: The Lessor is not responsible for lawn care, snow removal or pest control.This shall be the sole responsibility of the Lessee. If the Lessor is forced to handle any of theseresponsibilities, Lessee will be subject to additional service fees.Caliber Property Management strives to make our tenants living experience a pleasing one,but there are certain responsibilities the tenant must assume and these responsibilities areclearly stated. We take no pleasure in the complainant feeling like he was treated unfairly.We hope this issue can be resolved as quickly as possible because it is without warrant andunnecessary. If there is anything else our company can do to assist in this complaint, pleasedon't hesitate to contact us by calling our office, via email or by postal service.Thank youGina P[redacted]Office Manager