Calibre Woods Apartment Homes

The customer's credit card was charged by [redacted] ***, customer was lied to, hung up on and promised tickets by [redacted] without any notification or authorization by Discover Lake Tahoe Tours and most definitely NOT on behalf of me ( the owner )Again, [redacted] just sold and these issues just started, I didn't wait months to act upon it, I did it immediately, they have been fired after two incidents both two days apart, unfortunately one of them is the customer in this case.As a business owner I have a responsibility to all of my customers to treat them fairly and contract with 3rd parties who won't rip them off, which I dothat's why [redacted] is gone

After years of great business relationship with *** ***, they ran into financial problems and sold to *** *** ***. I was notified of that on July 10, Since then, the new *** *** sold tickets to two customers ( one of them *** *** ) without contacting me
on availability or to notify me period about these bookings, as a matter of fact ( as I told Ms*** on the phone yesterday) they did contact me about Ms***'s reservation only hours prior the tour even though she booked weeks before thatI told them we were sold out.I apologized to *** *** yesterday on the phone about this situation and assured her that I will no longer be associated with this companysince they are obviously incompetent and as promised, I sent in a letter today notifying them of such action. Since this all just happened, this is not the case where I've witnessed bad business and not acting upon it as accused by ***I'm as much a victim in this case as herSincerely*** ***Discover Lake Tahoe tours

I am rejecting this response because: Although the business owner did apologize, that does nothing with respect to the fact that my credit card was charged, I was lied to, hung up on and promised tickets, on behalf of this owner, for weeks before finally being told the truth I don't believe a business owner who contracts with 3rd parties to do its selling can simply say "sorry" and walk away, leaving customers ripped off and plans ruined Based upon the confirmation of ticket availability and charges to my credit card, I rented a small car, rather than a larger one which would have allowed my family to drive ourselves to Yosemite As of now, there are no larger cars available So, I lost the opportunity to even take my family to Yosemite by car This was all based on a terrible business relationship And, I might add that the owner told me that ever since *** purchased the company f/k/a *** ***) there has been nothing but trouble and that *** is a terrible company So, there was definitely notice before my rip-off deal In fact, if one takes a look at reviews online, it is clear that *** often rips off customers, lies, cheats, and makes promises it has no intention on keeping A business owner has a responsibility to all of its customers to treat them fairly and contract with 3rd parties who won't rip them off The owner says he canceled his relationship with *** (f/k/a *** ***) Good for him How does that help me and my family? Or, does that not matter at all?

The customer's credit card was charged by [redacted], customer was lied to, hung up on and promised tickets by [redacted] without any notification or authorization by Discover Lake Tahoe Tours and most definitely NOT on behalf of me ( the owner ). Again, [redacted] just sold and these issues just started, I didn't wait months to act upon it, I did it immediately, they have been fired after two incidents both two days apart, unfortunately one of them is the customer in this case.As a business owner I have  a responsibility to all of my customers to treat them fairly and contract with 3rd parties who won't rip them off, which I dothat's why [redacted] is gone.