Calico Corners

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

December 21, Dear [redacted] ***:This is a follto the voice mail that I left for you earlier today regarding confirmation of receipt of the complaint ?led by [redacted] .In order for us to properly investigate and respond to this claim, we will need an extension of longer than days to respond as our office is closed the week of December 25thYou can expect to receive ow response the week of January 2, when our of?ce staff returns from the holiday.If you could please email me con?rmation of our request for an extension ( [redacted] @calicocorners.com), it would be greatly appreciated.Sincerely,Michelle M.Calico Store Operations

To whom it may concern:A customer who lodged a complaint with your organization purchased a Chevrolet Silverado with 97,miles from Duncan Suzuki on February 23rd Her sales rep was [redacted] , a 12-year veteran sales associate The customer had a concern about some places on both bedsides during the purchase process Duncan Suzuki does not currently have a body shop, so once the deal was agreed upon we informed the customer that if they wanted to pay additional cost of $to have the bed sides refinished, we would help set up an appointment for the repair, since we get discounts with local body shops.We only did this to help save the customer money on getting the repairs done On the customers’ paper work, it clearly states we were “subcontracting the work to paint the bedsides” We informed the customers about which body shop was going to fix it, and even went to the body shop with the customer to set up the appointment The body shop owner even came outside to make sure the customers’ concern could be fixed The customers also stated they knew the owner of the body shop The customer then proceeded to set up an appointment with the body shop to have the agreed upon work completed Once the work was completed by the body shop on March 15,the customers picked up the truck and we thought everything was fine The body shop had fixed the truck, and we saved the customer money on getting the repair done The customer knew their $was going to the body shop to fix the truck - not to Duncan Suzuki We have the bill from the body shop for $800.From March to June we heard no complaints The customer then came back to the dealership in June and told the General Manager she was very unhappy about the purchase of the truck, the service that she had received, and that she would never be back to the dealership again for anything because she had multiple problems with the truck since the purchaseShe stated she was very unhappy with the paint job on one of the bedsides, the truck needed an oil sending unit that she hadn’t fixed yet, and she had an issue with a tire on the truck The General Manger called the body shop who had performed the repair and explained the situation The body shop would not the bedside for free because they said it wasn’t part of what they originally agreed to fix Even though the body shop wouldn’t repaint the bedside for free, the General Manager personally set another appointment for the customer in July to have the left bedside re-painted, costing the dealership $since the body shop refused to it for no chargeThe dealership also took care of the oil sending unit which was $on July 14th and bought the customer a new tire that costs $174, none of which were promised at the time of purchase We made the customer aware that this was all a “Gesture of Goodwill,” and that if more problems arose concerning the bedside, or any additional problem with the truck, that we would not be responsible, however we did take care of the current problems the customer was having.The customer came back to the dealership in January and spoke with the sales manager stating the bedside still wasn’t fixed, and they wanted something done The sales manager told them there was nothing else we could do and asked them if they would like to trade the truck The customer said they would think about it, and we never heard anything else from the customer In closing, Duncan Suzuki feels no obligation to pay the customer $for work that was performed on two different occasions; we feel the issue at hand is between the customer and body shop that refinished the bedsides Duncan has already paid near $for additional work not promised to the customer at the time of sale Duncan Suzuki addressed and fixed all the complaints the customer had four months after the initial purchase, now seven months later, and over a year after the original purchase date, we do not feel we should be responsible for anything additional.Duncan Suzuki

Please be advised that Calico has contacted Ms [redacted] regarding her Complaint regarding our Alexandria, Virginia location.This was a misunderstanding and Calico has provided full completion of this project; this issue is now considered resolved.If you have any questions, I can be reached at ###-###-####, extension 373.Sincerely,MichelleCalico Store Operations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please see attached business response

Dear *** ***:This is to confirm receipt on Friday, May 19, for the complaint filed by *** *** ***.Below is a summary regarding the complaint filed by *** ***:An order was placed by the customer with a deposit provided on November 26, A deposit of $3,was provided by a
personal check and a Calico Custom Order and Payment Agreement Authorization was signed by the customer (att?ched)Subsequent payments were made on February 4, ($530) and March 26,($2,319.72) by two different credit cards.There was a backorder delay for the fabric for the shadesThe fabric arrived in the store on March 29, and was sent to the workroom on March 31, On May 12, 2017, the completed project arrived in the store and the balance of$1,was charged to one of the *** credit cards.e On May 15, 2017, *** *** came into the store and spoke to one of the sales associates inquiring why her credit card had been chargedThe sales associate explained to her that the products had arrived and the installation request had been initiated (our labor order agreement indicates that theHIM

Please be advised that Calico has contacted Ms. [redacted] regarding her Complaint regarding our Alexandria, Virginia location.This was a misunderstanding and Calico has provided full completion of this project; this issue is now considered resolved.If you have...

any questions, I can be reached at ###-###-####, extension 373.Sincerely,MichelleCalico Store Operations

To whom it may concern:A customer who lodged a complaint with your organization purchased a 2009 Chevrolet Silverado with 97,040 miles from Duncan Suzuki on February 23rd 2016.  Her sales rep was [redacted], a 12-year veteran sales associate.  The customer had a concern about some...

places on both bedsides during the purchase process.  Duncan Suzuki does not currently have a body shop, so once the deal was agreed upon we informed the customer that if they wanted to pay additional cost of $800 to have the bed sides refinished, we would help set up an appointment for the repair, since we get discounts with local body shops.We only did this to help save the customer money on getting the repairs done.  On the customers’ paper work, it clearly states we were “subcontracting the work to paint the bedsides”.  We informed the customers about which body shop was going to fix it, and even went to the body shop with the customer to set up the appointment.  The body shop owner even came outside to make sure the customers’ concern could be fixed.  The customers also stated they knew the owner of the body shop.  The customer then proceeded to set up an appointment with the body shop to have the agreed upon work completed.  Once the work was completed by the body shop on March 15,the customers picked up the truck and we thought everything was fine.  The body shop had fixed the truck, and we saved the customer money on getting the repair done.  The customer knew their $800 was going to the body shop to fix the truck - not to Duncan Suzuki.  We have the bill from the body shop for $800.From March to June we heard no complaints.  The customer then came back to the dealership in June and told the General Manager she was very unhappy about the purchase of the truck, the service that she had received, and that she would never be back to the dealership again for anything because she had multiple problems with the truck since the purchase. She stated she was very unhappy with the paint job on one of the bedsides, the truck needed an oil sending unit that she hadn’t fixed yet, and she had an issue with a tire on the truck.   The General Manger called the body shop who had performed the repair and explained the situation.  The body shop would not re-do the bedside for free because they said it wasn’t part of what they originally agreed to fix.  Even though the body shop wouldn’t repaint the bedside for free, the General Manager personally set another appointment for the customer in July to have the left bedside re-painted, costing the dealership $300 since the body shop refused to re-do it for no charge. The dealership also took care of the oil sending unit which was $287.48 on July 14th and bought the customer a new tire that costs $174, none of which were promised at the time of purchase.  We made the customer aware that this was all a “Gesture of Goodwill,” and that if more problems arose concerning the bedside, or any additional problem with the truck, that we would not be responsible, however we did take care of the current problems the customer was having.The customer came back to the dealership in January 2017 and spoke with the sales manager stating the bedside still wasn’t fixed, and they wanted something done.  The sales manager told them there was nothing else we could do and asked them if they would like to trade the truck.  The customer said they would think about it, and we never heard anything else from the customer.  In closing, Duncan Suzuki feels no obligation to pay the customer $800 for work that was performed on two different occasions; we feel the issue at hand is between the customer and body shop that refinished the bedsides.  Duncan has already paid near $800 for additional work not promised to the customer at the time of sale.  Duncan Suzuki addressed and fixed all the complaints the customer had four months after the initial purchase, now seven months later, and over a year after the original purchase date, we do not feel we should be responsible for anything additional.Duncan Suzuki

Please be advised that Calico has contacted Ms. [redacted] regarding her Complaint regarding our Alexandria, Virginia location.This was a misunderstanding and Calico has provided full completion of this project; this issue is now considered resolved.If you have any questions, I can be reached at...

###-###-####, extension 373.Sincerely,MichelleCalico Store Operations

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

December 21, 2017  Dear [redacted]:This is a follow-up to the voice mail that I left for you earlier today regarding confirmation of receipt of the complaint ?led by [redacted].In order for us to properly investigate and respond to this claim, we will need an extension of...

longer than 10 days to respond as our office is closed the week of December 25th. You can expect to receive ow response the week of January 2, 2018 when our of?ce staff returns from the holiday.If you could please email me con?rmation of our request for an extension ([redacted]@calicocorners.com), it would be greatly appreciated.Sincerely,Michelle M.Calico Store Operations