Califorensics

Review: Last communication; illustrates pretty much lack of service I've received!Four attempts made asking for a reply & status!Ms. [redacted]:It's been a couple of months since [redacted] acknowledged receipt of my $500; your Fee for services to be rendered in the pursuit of [redacted] & [redacted]. My frustration continues to mount since most of my repeated (written) inquiries to you have gone unanswered. It appears we're both using "Public" data, and I, of course, was hoping that you would have more sophisticated sources available to you. This is one of the reasons I thought ongoing feedback and communication was essential.[redacted] & [redacted]'s Lease Agreement, alone, provides Drivers Licenses, names of relatives, bank accounts and even an e-mail address. Have all these identifiers been followed up on? Are there limitations as to what you can gather from this data?Once again, please provide me with a courtesy reply as to the status to date of my case. E-mail would be preferred, eliminating any possibility of confusion or misunderstanding. As I've mentioned, I'm under time constraints. If you'd prefer, I'd be happy to receive a refund on my Fee and move on.Status please...Sent respectfully, as with all my previous inquiries concerning this matter![redacted]PS:I'm enclosing a request I made last week, a reasonable one, I thought, which would provide me with a better idea of what's being done on my Account. When you state that "based on the information I provided you have further identified each of the two individuals, what does that mean? Frankly, I thought with Mr. [redacted]'s FBI & other intelligence background/sources, some of this sophistication could be applied to my case. "...I'm continuing on my end to find anything possible that can help. Please acknowledge receipt of this communication. I realize your Agency has moved on to handling much larger cases than mine; just need to know your expectations & if you're still able to assist me."Thank you...[redacted]Desired Settlement: to [redacted] 9/3/15Good Morning, Ms. [redacted]:I still look forward to hearing back from you, in regards to any progress you may be making. Particularly whether or not you feel you have the necessary resources to complete my inquiry. I would also appreciate you getting back to me regarding the leads I have provided. Are they a waste of time? Are you still pursing my inquiry?Another inquiry disregarded. I'm requesting a REFUND!

Business

Response:

Mr. [redacted] engaged us to try to locate a prior tenant of his rental property who did not have full identifiers. We agreed to attempt to locate the tenant and have previously been successful at such for Mr. [redacted]. We charged a discounted flat rate of $500. It is of course not guaranteed that a person can be located for this price as people might take steps to avoid being located or simply not have recently done anything where their current whereabouts would be in public records or our specialized databases. Our work was done in a timely manner. We confirmed with Mr. [redacted] on 8/4/2015 we would attempt to locate the tenant. We provided him with an update on our efforts via email on 8/11/15 and advised it would probably require an additional week. He replied with a thank you. We did not locate any relevant records for the tenant so waited to recheck records days later at no additional cost. On 8/27/2015 we sent him our report via email, which included a last known address for the tenant and had not heard further from him until now.

Consumer

Response:

I was unable to complete my comments sent to you via reply to [redacted]s response. Frankly, I made a mistake by not requiring Mr. [redacted] to submit a contract to me for signature, detailed to mg his services. The bottom line is his service, or lack thereof, was abysmal, unworthy of the $500 Fee charged, and certainly below the quality suggested in his advertisement of previous service rendered.