This is Andrew ***, one of the owners of TSI I would like the opportunity to hopefully clarify what occurred at the *** residence
Our technician, Andy, visited the home and discovered that the only evidence of a water leak was a very small amount of water outside the home
before starting a full test This was after determining that there was no curb stop (outdoor meter) to use to verify any outdoor leak Our technician looked this all over with the homeowner, Andy The homeowner did dig up with a small gardening trowel to see if they could see anything Our technician told Andy, the homeowner, that because it was before the meter which is in the home, that there was not a definite way to determine if this was an actual leak instead of any other number of possibilities of why water was thereThe homeowner wanted us to do the full test anyway Our technician told them what he was going to do and they agreed Unfortunately, after our technician completed the test what he had warned them about prior to starting is what was discovered, and that it was not conclusive due to the nature of their home and the leak not making much noise
The biggest challenge that we saw was that the homeowner waited over two months to call this in to us We can still refund some of their money, if that is truly what will make them happy We stand behind our work, and the fact that even with our sophisticated equipment no large leak was present That is why our technician told them before he started that it may not yield a result that they would be happy withOur technician was at the *** residence for over an hour and a half and told the homeowner everything he could to try to help
Ultimately, if they would like $back, I will authorize this The fact of the matter is though that we did exactly what we told them we would do for the $and they told us to go ahead, even after our technician warned them that he might end up empty handed
Thank you, and please let us know how to proceed
Andrew ***, President of TSI
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me pending Andrew *** refunds the money as he states he will in his responseI have attempted to contact him twice and he has not responded to my e-mailsI e-mailed him the below response:
Andrew, I appreciate your response to my complaint via the Revdex.comYes, it would truly make me "happy" if you refunded the $Lets agree to disagree regarding the conversation you say happened between the technician and my husband (and I was here to witness) that it may not yield results but he said to go ahead with itWhy would we say to do something that cost that much money and may not give us an answer?! I already knew I had some kind of leak by the water on the ground in the dry hot summer! So, if the testing was not going to tell us anything new, we would never have gone ahead with itI waited so long because I was angry and frustrated and did not want to handle it in that response although it still ended that way as Tiffany was most unhelpful and rude, and has much to learn regarding customer serviceShe so much as said we got charged the wrong price but refused to help me in any wayAgain, I appreciate your time, response and willingness to make your customer "happy"Will the money be refunded via check in the mail?Thank you, *** ***
Regards,
*** ***
This is Andrew ***, one of the owners of TSI I would like the opportunity to hopefully clarify what occurred at the *** residence
Our technician, Andy, visited the home and discovered that the only evidence of a water leak was a very small amount of water outside the home
before starting a full test This was after determining that there was no curb stop (outdoor meter) to use to verify any outdoor leak Our technician looked this all over with the homeowner, Andy The homeowner did dig up with a small gardening trowel to see if they could see anything Our technician told Andy, the homeowner, that because it was before the meter which is in the home, that there was not a definite way to determine if this was an actual leak instead of any other number of possibilities of why water was thereThe homeowner wanted us to do the full test anyway Our technician told them what he was going to do and they agreed Unfortunately, after our technician completed the test what he had warned them about prior to starting is what was discovered, and that it was not conclusive due to the nature of their home and the leak not making much noise
The biggest challenge that we saw was that the homeowner waited over two months to call this in to us We can still refund some of their money, if that is truly what will make them happy We stand behind our work, and the fact that even with our sophisticated equipment no large leak was present That is why our technician told them before he started that it may not yield a result that they would be happy withOur technician was at the *** residence for over an hour and a half and told the homeowner everything he could to try to help
Ultimately, if they would like $back, I will authorize this The fact of the matter is though that we did exactly what we told them we would do for the $and they told us to go ahead, even after our technician warned them that he might end up empty handed
Thank you, and please let us know how to proceed
Andrew ***, President of TSI
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me pending Andrew *** refunds the money as he states he will in his responseI have attempted to contact him twice and he has not responded to my e-mailsI e-mailed him the below response:
Andrew, I appreciate your response to my complaint via the Revdex.comYes, it would truly make me "happy" if you refunded the $Lets agree to disagree regarding the conversation you say happened between the technician and my husband (and I was here to witness) that it may not yield results but he said to go ahead with itWhy would we say to do something that cost that much money and may not give us an answer?! I already knew I had some kind of leak by the water on the ground in the dry hot summer! So, if the testing was not going to tell us anything new, we would never have gone ahead with itI waited so long because I was angry and frustrated and did not want to handle it in that response although it still ended that way as Tiffany was most unhelpful and rude, and has much to learn regarding customer serviceShe so much as said we got charged the wrong price but refused to help me in any wayAgain, I appreciate your time, response and willingness to make your customer "happy"Will the money be refunded via check in the mail?Thank you, *** ***
Regards,
*** ***