I am rejecting this response because: The crew that came out here today (Night) Around 6:15pm and left around 6:45pm they ajust one door and told me to e-mail or call the company to let them know that they need to send another crew out here to work on itYou can't work on a garage a night with no lighting to see what you are doingand no power in the garageI need someone to come out here and fix this[redacted]
California All Steel Carports, Inc. P.O. Box 6137 Fresno, CA 93703 www.californiaallsteel,corn Telephone: ###-###-#### Fax: ###-###-#### August 17, 2017 This letter is to respond to Mr. [redacted] 's complaint ID 12314933 with our company. We received [redacted] 's signed order on June... 27th from our vendor North West Custom Structures. (Please see order attached..) This order was sent to us so we can manufacture and install the carport. Our vendors give orders to many manufactures not just us, they reached out to us to see if we would take this job from a different manufacture and complete the carport because the other manufactures were taking too long to install the carport for Mr. [redacted] . We decided that we could take it and that we could do the install. We confirmed and installed exactly what was on his order. We installed a 20'w by 241 and 12'h, 12 gauge, non-certified, vertical roof style, and 4 mobile home anchors (not able to be installed, due to rocky foundation). [redacted] never mentioned that his carport needed to hold up (105mph wind/220lb snow load) as he states, Our carports are certified to a minimum of what the certain state requires, it can change depending on customer's address. Any time a building is being certified we have to order engineering plans at an additional cost, those plans show the additional material that must be added in order to meet the certification requirements. Pictures were sent to dealer and not us directly. (like our contract states) The dealer forward them after we requested them. Regarding the customer's complaint on the crew not being there on time, we actually never provide an exact time of when crew will show up to the location. We do rely on sub-contractors and there are many factors, (weather, traffic, delayed job sites, and sometimes injuries) that can affect the arrival time frame. We can provide a certain window frame time but not specific. The crew was not able to install the 4 mobile home anchors that the customer had ordered because of the rocky foundation. The crew recommend extra supports due to the height of the building (as stated on our contract). Units 10'-12' need extra supports, and we are not responsible for instability if extra supports are not purchased. Our extra supports do have an additional cost of $400.00., if customer does it themselves it's $300.00. We offered to pay the crew's fee of going back ($100,00) and NW Customs Structures also would credit customer ($100.00) to help with the cost of the extra supports that the customer did not purchase. We let the customer know that if he wanted the extra supports we would have to make another trip (a couple weeks out) to install them. Since the warehouse provides the exact material ordered and confirmed for each customer on the run we couldn't do them the day they were there. We did receive an email on July the 25th that there had been an Issue with the installation. He also stated a different wind load requirement, (120mph wind) on that email. We did reply to tell him that we had a 30-day workmanship and that we would send a crew back to his location as soon as we could. [redacted] then stated he did not want another crew sent back out there he said he only wanted a refund. (We did refund $106.00 for the mobile home anchors that were not installed.) We cannot refund him anything else that was not installed. We believe we did comply with the installation of what was ordered. We tried to work things out to send a crew back out but [redacted] refused to that. I have attached emails and order forms on where Mr. [redacted] accepted the carport as it was installed. Feel free to contact me with. any questions or concerns at ###-###-####. Thank you in advance, [redacted] , California All Steel Carports, Inc.
To whom it may concern: I have attached a copy of the order from that I received from Wholesale Direct Carports where Mr [redacted] placed his carport orderWe see that this customer paid $for his plans and structural calculations that he needed to get his permitOur engineer draws those up and sends them over to the customer directlyThe engineering plans need to get paid ahead of time so that the customer has time to go and get his permitWe let him know that the plans were non refundable and that he would be responsible for obtaining the plansHe had to do a revision to his plans, our engineer charges for any revision on the plansHe paid $for the revision on the footings of his concreteWe have not heard from the customer as of now to complain or let us know he has any further issues with his plansAny questions please give me a call at ###-###-####Thank You, California All Steel Carports, IncP.S I have attached copies of emails since we received the order on 1-29-On 1/30/we order plans for customercustomer received them 2/5/and never heard from customer until 3/22/he send an email to revise his foundation page, we informed him of the revision cost from the engineerCustomer agreed and paid fro revision that he received on 3/27/Ever since then he has not contacted usWe are waiting for him to get his permits before we can do his carport installation
I am rejecting this response because: The crew that came out here today (Night) Around 6:15pm and left around 6:45pm they ajust one door and told me to e-mail or call the company to let them know that they need to send another crew out here to work on itYou can't work on a garage a night with no lighting to see what you are doingand no power in the garageI need someone to come out here and fix this[redacted]
California All Steel Carports, Inc. P.O. Box 6137 Fresno, CA 93703 www.californiaallsteel,corn Telephone: ###-###-#### Fax: ###-###-#### August 17, 2017 This letter is to respond to Mr. [redacted] 's complaint ID 12314933 with our company. We received [redacted] 's signed order on June... 27th from our vendor North West Custom Structures. (Please see order attached..) This order was sent to us so we can manufacture and install the carport. Our vendors give orders to many manufactures not just us, they reached out to us to see if we would take this job from a different manufacture and complete the carport because the other manufactures were taking too long to install the carport for Mr. [redacted] . We decided that we could take it and that we could do the install. We confirmed and installed exactly what was on his order. We installed a 20'w by 241 and 12'h, 12 gauge, non-certified, vertical roof style, and 4 mobile home anchors (not able to be installed, due to rocky foundation). [redacted] never mentioned that his carport needed to hold up (105mph wind/220lb snow load) as he states, Our carports are certified to a minimum of what the certain state requires, it can change depending on customer's address. Any time a building is being certified we have to order engineering plans at an additional cost, those plans show the additional material that must be added in order to meet the certification requirements. Pictures were sent to dealer and not us directly. (like our contract states) The dealer forward them after we requested them. Regarding the customer's complaint on the crew not being there on time, we actually never provide an exact time of when crew will show up to the location. We do rely on sub-contractors and there are many factors, (weather, traffic, delayed job sites, and sometimes injuries) that can affect the arrival time frame. We can provide a certain window frame time but not specific. The crew was not able to install the 4 mobile home anchors that the customer had ordered because of the rocky foundation. The crew recommend extra supports due to the height of the building (as stated on our contract). Units 10'-12' need extra supports, and we are not responsible for instability if extra supports are not purchased. Our extra supports do have an additional cost of $400.00., if customer does it themselves it's $300.00. We offered to pay the crew's fee of going back ($100,00) and NW Customs Structures also would credit customer ($100.00) to help with the cost of the extra supports that the customer did not purchase. We let the customer know that if he wanted the extra supports we would have to make another trip (a couple weeks out) to install them. Since the warehouse provides the exact material ordered and confirmed for each customer on the run we couldn't do them the day they were there. We did receive an email on July the 25th that there had been an Issue with the installation. He also stated a different wind load requirement, (120mph wind) on that email. We did reply to tell him that we had a 30-day workmanship and that we would send a crew back to his location as soon as we could. [redacted] then stated he did not want another crew sent back out there he said he only wanted a refund. (We did refund $106.00 for the mobile home anchors that were not installed.) We cannot refund him anything else that was not installed. We believe we did comply with the installation of what was ordered. We tried to work things out to send a crew back out but [redacted] refused to that. I have attached emails and order forms on where Mr. [redacted] accepted the carport as it was installed. Feel free to contact me with. any questions or concerns at ###-###-####. Thank you in advance, [redacted] , California All Steel Carports, Inc.
To whom it may concern: I have attached a copy of the order from that I received from Wholesale Direct Carports where Mr [redacted] placed his carport orderWe see that this customer paid $for his plans and structural calculations that he needed to get his permitOur engineer draws those up and sends them over to the customer directlyThe engineering plans need to get paid ahead of time so that the customer has time to go and get his permitWe let him know that the plans were non refundable and that he would be responsible for obtaining the plansHe had to do a revision to his plans, our engineer charges for any revision on the plansHe paid $for the revision on the footings of his concreteWe have not heard from the customer as of now to complain or let us know he has any further issues with his plansAny questions please give me a call at ###-###-####Thank You, California All Steel Carports, IncP.S I have attached copies of emails since we received the order on 1-29-On 1/30/we order plans for customercustomer received them 2/5/and never heard from customer until 3/22/he send an email to revise his foundation page, we informed him of the revision cost from the engineerCustomer agreed and paid fro revision that he received on 3/27/Ever since then he has not contacted usWe are waiting for him to get his permits before we can do his carport installation