California Beemers Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response does nothing to resolve the complaint. It does not even responded to what the complaint is about: I filed this complaint because his repair staff DAMAGED the car multiple times AFTER I purchased it. The details of the purchase are not relevant to this claim.All the damage occurred on his lot, by his staff, under his direction and I pointed out the damage out at the time that it occurred. He agreed that his staff caused the damage because they did not know what they were doing and he agreed to correct it. He also signed a disclosure statement saying that the car had no damage before he started working on it. However when he found that his staff did not know how to correct the damage they caused or that it cost too much, he got mad, cursed at me, threatened me and sent me away with my car in worse condition than it was before he touched it.I obtained the advice of experts and I have the truth well documented:He broke off the roof rail while trying to remove over-spray from the paint.He damaged the electrical system while removing a non-factory authorized GPS tracking device.He ripped the seat apart while trying to repair one panel.He broke the seat rail and back cover while removing the seat.He installed a seat from a different car and my car's computer system detected the incorrect part and rejected it.He put the original seat back in the car but did not attach it properly and left it loose.He damage the electronics in the door (locking, closure, lighting and movement detection) while working on the door. I gave him several chances to make the problems right and I showed him what the dealerships found and what the items cost before they did any work. At one point I was willing to accept his attempts to correct the damage as long as the results were reasonable. But that is not the case now. Since he got angry and threatened me, I am afraid of him and I do not want to see him again. I do not want to profit from his honest mistakes or bad business practices, but I do not want to bear the cost for it either. I just want him to pay the cost of having a professional correct the damage he caused. I even tried to keep the cost reasonable by negotiating wholesale prices on parts, paying a low cost independent shop to install the new factory seat cover (to replace the one that he damaged) and I tried to get the dealer to cover some items under warranty (some the did cover and I did not ask for any payment for them). However, the dealer would not warranty damage caused by his improper and incomplete repairs. They even told me that they have seen several similar problems on other cars that he worked on.It is simple now: he needs to just write a check. He will loose a little money on this deal and perhaps find a way to avoid similar problems in the future. I will loose a lot of time and stress and some money too and I will have a car that has had several areas of damage that were not part of my original purchase. Neither of us will be completely happy, but it would be very wrong to allow a powerful business to take advantage of a small consumer. 
Regards,
[redacted]

Thank you for your email. On May 23rd of last year, the gentleman purchased a 2014 BMW with about 36,000 miles with the original MSRP of $68,625.00 for $31,900.00- which is more than 50% off than the original MSRP. It included a manufacturer warranty, effective until July of 2018 or 50,000...

miles, which ever comes first. After a day or so, he came back with some cosmetic concerns with the car, even though we sold the car to him As- Is. As usual, our first course of action was to make him happy. For the next 10 days of him showing up for a number of times with other cosmetic issues, we came to the conclusion that we are not going to be able to make him happy at any cost and it doesn't matter how high we jump, he won't be satisfied.  So, we offered him to take the car back and give him a full 100% refund of what he paid to us. But, that was not good enough.  He indicated he liked the car and if we want to buy the car back, we should pay him some profit. We declined.  And he started generating different issues, going to different BMW dealers and generating invoices to make the car a brand new car for himself at our expense. Then again, we have advised him that if he is not happy with the car even though we had registered the car, and even though we had spent some money after the sale, we are still willing to take the car back and pay him a full refund. He declined and started generating more expenses.  Finally, he told us that he was going to sue us if we aren't going to pay him about $10,000.  We told him, that was his choice.  He could sue us, and then we would deal with that.  But we are not going to pay him $10,000.  Finally, he came to the understanding on September 8th, 2017 and he made us an offer that if we paid him $3,308.00 he would be happy.  Our response was we have made him the offer of taking the car back for a full refund on a number of occasions and he had no interest but to keep the car.  We are not willing to pay him any money .   We declined.  Now, it is all over again.  This time around, he is going to Revdex.com. We will be happy to forward you the emails that he has sent us, if he is ok with it, to let you see how this started.Mr. [redacted] intention is to buy a car, As Is, and later on to start negotiating the deal, making the car brand new or he is going to threat us of a lawsuit. But the facts are known and the final decision is that we are not going to be able to pay him any money. Thank you for your understanding.  If there is any documents needed, we will be happy to provide.   
[redacted]General ManagerCalifornia Beemers

Dear [redacted], Thank you for contacting us with your concerns regarding the cancellation of your extended warranty. We did receive the warranty companies portion of the refund, and mailed out the full refund amount to [redacted] on December 1st. This check has since cleared as of...

December 7th. Please feel free to contact us if you have any additional questions or concerns.