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California Casualty

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Reviews California Casualty

California Casualty Reviews (32)

The customer's complaint revolves around two separate invoices received showing two different premium amounts due for his automobile policy The customer is requesting an accounting history and a refund of any credit premium Investigation into the customer's policy confirms two separate bills were sent to the insured These bills represent the premium balance due on the expiring policy term (Sept2013/2014) as well as the premium due for the time coverage was in force on the renewal term (Sept16, 2014/2015) The customer canceled the renewal policy midterm effective November 15, The total amount due is the sum of the two invoices A separate response, with an accounting statement, will be sent directly to the customer detailing the policy charges, the premium applied and the resulting outstanding balances due Thank you for opportunity to address the customers concerns

Customer service repdid an excellent job selling me on changing insurance co The problem was that I was charged twice 1st payment was over the phone; I knew about that one days later, they debited over from my acctthat paid someone else's policy ( a different amount than what was quoted) I asked for them to resolve the matter immediately, and they said that I need to send a bank statement to prove that that amount is there Terminated immediately...ans still waiting to get refunded After reading reviews...they told me that this has never happenedWell, I am not the first terminate and get out before they take more of your well-ranked money and violate privacy

My vehicle was stolen on 3/15/and involved in a single car DUI accidentMy car was recovered and in the custody of the police the morning the theft occuredI immediately called California Casualty to begin my claim for repairs or if the vehicle was deemed totaledIt took California Casualty days to pick up my vehicle for it to be sent to California Casualty's storage facility where my vehicles damages could be assessedOn 3/21/I received a call from a storage facility affiliate saying they don't know the location of my vehicleAfter checking and rechecking they confirmed the location of my car, that was on Monday 3/21/at 8:amWe now move ahead to today, Thursday 3/31/and I haven't heard one thing from California Casualty in daysI have sent numerous emails for communication and none have been returnedThe claims agent, Jennifer [redacted] , has completely ignored my emails and any form of communication with meShe will now be out of office until 4/4/

California Casualty is a disreputable, unethical company Do not put your trust in them I recently turned my home into a rental It is a nice home and wanted to switch my insurance to landlord's mortgage insurance The company they sent to inspect the property- [redacted] -- blatantly lied about even getting into the property and then when they did get into the property, Ca Casualty promptly canceled the insurance (backdated it) because they claim the roof is years oldThe roof is not leaking, nor has it ever leaked or had any problem Ca Casualty did not give the required days notice, made no effort to have me fix whatever issue there is-- they just cancelled I have been with them for years and have had only claim for of cars-- I dented a bumper of a car in a parking lot They have made a ton of money from me Call to the agency return a "Sorry, but that's how our underwriters operate these days" AVOID THEM......UNETHICAL

Thank you for the opportunity to address your concern California Casualty like other insurers use third-party vendors, agencies and organizations to collect current customer information used to underwrite and rate the policy Such organizations may include the Deptof Motor Vehicles, US Deptof Transportation, consumer reporting agencies and insurance support organizations On January 21, 2015, you were mailed a letter advising of your upcoming auto policy renewal The letter asked that verify policy information such as vehicles, drivers and an estimated mileage that would be used in the calculation of the renewal premium It was explained the mileages are estimates and could impact your renewal premium You were asked to contact the Company by February 24, to report any corrections needed The Company’s website address and toll-free phone number were provided for your assistance Finally, the letter stated if the information was correct you need not respond and the changes would be reflected on your upcoming renewal There is no record of you contacting California Casualty to correct or dispute the policy information As a result your policy renewed effective April 30, with the information outlined in the January 21, letter One premium payment of $was received and applied on May 2, On May 3, you spoke with a Customer Care Specialists who reviewed your policy information and amended the mileage per your request that day This amendment generated a credit reducing the annual premium The single payment received and the credit amendment was applied against the renewal premium Your monthly payments were recalculated based on the adjusted premium and the number of payments remaining resulting in a monthly payment of $rather than $ The new monthly payment is lower than your monthly payment on the prior policy which was $ To assist you with the reconciliation of your premiums and the monthly payments, I am sending copies of the E-Z Pay Schedules for both your current and prior policy If after reviewing the schedules you still have questions, I invite you to speak with a Customer Care Specialist at [redacted] who will be able to clarify any remaining questions

You don't want to be the victim hereOur body shop has had our car days and this company is still taking their sweet time approving parts that need replaced & we've yet to receive a final price due to a previous dent on the opposite side of the rear bumper! NOT A GOOD COMPANY!!

[To assist us in bringing this matter to a close, you must give us a reason... why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I talked with [redacted] , [redacted] 's supervisor based in Arizona, and got verbal confirmation that no written process flow chart exists that could be shared with me to answer my questions. He did also confirm that the procedures they use internally require the customer to understand insurance industry jargon and abbreviations, without any translation into plain English. This in my professional judgment is inadequate communication to their customers, and substantially subpar customer service. All of that being said, as of 04/26/2017, we are still waiting for replacement cost reimbursement for the claim incurred on 02-Nov-2016. The total claim is for $44,744.10 minus reimbursement of only $29,897.81 so far, so we are still waiting on $14,846.29 that we have already authorized and paid out to the contractors. We have been paying for the replacement cost coverage with C***fornia Casualty since 1994, and this is our first claim. We have not received any communication about when these remaining monies will be paid.Regards, David [redacted]

I was involved in my first fender bender last week California Casualty has been beside me every step of the way They are making me feel like I am their only customer and not just a number I am very satisfied with my experience thus far

We have contacted the complainant and discussed the procedures and documentation necessary to make a claim under the replacement cost portion of the policy. The complainant voiced understanding of the policy provision

When contacted through an email, I was willing to see what the company had to offerI entered into a give-away for a motorcycleSuddenly I have received numerous spam emails on my professional/work email accountI didn't realize I was signing up for spam emails to be sent to the email address

California Casualty really cares for their customers! I spoke to a representative by the name if Kevin ***, and he made my experience an amazing one! He really cares about his customersHe tried his very best to get my the right and cheapest coverage he can, I called him times in a day and he never sounded annoyed and was ready to help me right awayI would recommend him and CA Casualty to everyone I know! Thank you guys!

The second note from Mr*** indicates that as of 26, replacement cost monies are still owed. Upon receipt of the communication from Revdex.com on 2017, we reviewed the file documentation and have found that Mr*** submitted necessary documentation and payments were made on and 2017. Further review of the file indicates that all outstanding recoverable depreciation has been paid to Ms*** and Mr***. Thank you for your involvement in the resolution of this matter

On 10/29/a letter was mailed requesting proof of repairs on the insured’s homeThe letter advised that if proof was not received by the renewal the policy would be non-renewed
Proof of repaired were not provided and non-renewal action was takenThe non-renewal letter was mailed on
10/2/with a non-renewal date of 12/14/A copy was sent to both the insured and their mortgage companyBoth letters were sent via proof of mail, which proves the letters were mailed and meets the legal requirement
On 12/2/the mortgage company called and confirmed that the policy was being non-renewed effective 12/14/
On 4/19/the insured called and confirmed cancellation after trying to file a claim and learning coverage had been non-renewedThe insured stated he was going to go to *** but he had not placed coverage yet and did not ask to cancel the auto policyTherefore, as of 4/22/coverage for the auto policy is still in effect and the insured’s request to never be contacted again cannot be fully honoredHowever, we will remove him from our marketing list so that he no longer receives marketing pieces, only policy related piecesPlease allow at least days for the request to be processed

California Casualty claims to be a supporter of teachers and has teacher discounts; however, upon receiving California Casualty Auto and Renter's Insurance, in order to get the monthly payment low enough to get me as a customer, they reduced my insurance to state minimums (without my knowledge) and placed an extremely high deductible of $on my insurance for collisions and repairThey also only provided a temporary insurance ID card and I never received the permanent ones as promised I could not log in to their website to get those cards, and when I called, was told it was because I was a new customerIt took over a month to get access to the website and was without proper insurance identification despite my calls, emails, and attempts to log in to the website to acquire themThey also did not cancel my policy when requested and while acknowledgement of the cancellation was on one online document, they still continued to deduct the next payment from my bank account

The customer's complaint revolves around two separate invoices received showing two different premium amounts due for his automobile policy.   The customer is requesting an accounting history and a refund of any credit premium.  Investigation into the customer's...

policy confirms two separate bills were sent to the insured.  These bills  represent the premium balance due on the expiring policy term (Sept. 16 2013/2014) as well as the premium due for the time coverage was in force on the renewal term (Sept. 16, 2014/2015).  The customer canceled the renewal policy midterm effective  November 15, 2014. The total amount due is the sum of the two invoices. 
A separate response, with an accounting statement, will be sent directly to the customer detailing the policy charges, the premium applied and the resulting outstanding balances due.
Thank you for opportunity to address the customers concerns.

Customer service rep. did an excellent job selling me on changing insurance co. The problem was that I was charged twice. 1st payment was over the phone; I knew about that one. 5 days later, they debited over 200.00 from my acct. that paid someone else's policy ( a different amount than what was quoted). I asked for them to resolve the matter immediately, and they said that I need to send a bank statement to prove that that amount is there. Terminated immediately...ans still waiting to get refunded. After reading reviews...they told me that this has never happened... Well, I am not the first. terminate and get out before they take more of your well-ranked money and violate privacy.

I have been a California Casualty policy holder for about eight years. I received a phone call today regarding a new "business use form" they want filled out to determine if my current rate is right. I translate that to mean they want to raise my rate. I asked the associate why do I have to fill this form out now when it was never required before and she couldn't give me a solid answer. She eluded to the fact that it had been overlooked for the last eight years. I was at work and asked her if she could email me the form, so I could fill it out and return it to her. She was very rude and told me it had to be completed with them over the phone because my answers needed to be recorded. I am going to be looking for a new insurance company because I don't appreciate being treated like this after so many years as a loyal customer.

I am rejecting the complaint because we never receive the mail report in January because we had issues with our mail.  We also been a loyal customer for almost two years and you should want to do the right thing.  Customer service is horrendous at best and you guys would go out of your way to treat your customers horrible and not build customer loyalty.  
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason...

why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:  I talked with [redacted]'s supervisor based in Arizona, and got verbal confirmation that no written process flow chart exists that could be shared with me to answer my questions.  He did also confirm that the procedures they use internally require the customer to understand insurance industry jargon and abbreviations, without any translation into plain English.  This in my professional judgment is inadequate communication to their customers, and substantially subpar customer service.  All of that being said, as of 04/26/2017, we are still waiting for replacement cost reimbursement for the claim incurred on 02-Nov-2016.  The total claim is for $44,744.10 minus reimbursement of only $29,897.81 so far, so we are still waiting on $14,846.29 that we have already authorized and paid out to the contractors. We have been paying for the replacement cost coverage with C[redacted]fornia Casualty since 1994, and this is our first claim.  We have not received any communication about when these remaining monies will be paid.Regards,
David [redacted]

By fat the worse insurance company ever. I have had them for home, rental and car insurance. They have messed up all my accounts, they re clueless and disorganized about what is going on. I have spent hours and hours trying rectify the problem including writing higher management only to get no response. My past insurance company was a breeze. I only switched to California Casualty because it is cheaper but you really do get what yo paid for. I don't use insurance either so don't think that will matter either,. They have constantly cancelled my insurance policy due to their error, only to cause me futile headaches and running in circles.

Do NOT get this insurance. I would hate to see what happens if I needed them for actual problems.

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Description: Insurance Companies, Insurance - Auto, Insurance - Homeowners

Address: 1650 Telstar Dr, Colorado Springs, Colorado, United States, 80920-1009

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