California Curb & Landscape

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] , [redacted] , Thanks for getting involvedI hope that with your participation in this that the requests for service to correct problems with the system will not go unansweredPlease contact me to set up a service date [redacted]

Response to complaint # [redacted] We agree that an Air Conditioning system was installed at the above address in May of for the amounted stated [redacted] was not the sales person but the installerWe also agree that a noise developed in June of We also agree that an appointment was scheduled and due to excessive heat and service calls, the appointment was rescheduled until June 30th at 7:AM A tech was there until 7:AM making an adjustmentWe also agree that the tech told Mr [redacted] that if the adjustment didn't solve the problem for him to call and someone would returnWe agree that the noise didn't return until Aug2ndIf Mr [redacted] was put on hold on Aug9th, I apologize but his call was returned within minutes Mr [redacted] refused to take the call making it impossible to set up a follow up visitMr [redacted] had one postponement and not a group of excuses as stated Mr [redacted] also did not wait at home at allHis appointment was postponed, as he stated, the day before the scheduled appointmentMr [redacted] also stated that the rescheduled appointment was keptThings do occur that require an appointment to be rescheduled.If given the opportunity, we will send a tech to resolve the problem.Thank You, [redacted] , PresidentContinental Engineering

In response to Mr***'s comments:There is no reluctance on our part to repair any thing that is causing a noise from the systemMr*** has a warranty from Continental and we are willing to make any necessary adjustments to rectify the problem.I do not see any reason for a different company to make any adjustments to a system that we are responsible for and adjustments we are willing to makeA warranty is offered and honored for a reasons such as this. I do not understand why Mr*** doesn't want us to honor our warranty commitment. In reference to Mr*** being put on hold, again, I apologizeTo show good faith and if given the opportunity to make any required adjustments, we will extend the warranty an additional year from the date of service. Thank you,*** ***, PresidentContinental Engineering

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** *** ***, The series of cancellations, delays, being put on hold, told messages weren't given by the person who answered the phone, missed calls,ect had to do with the original appointment that was originally called in on or about June 9th, and was finally taken care of on June 30thI called when the noise had reached its previous level on August 2nd and was told the service manager would call back in a short timeI waited all day again like I had done during the previous three week delay in JuneNeedless to say I was furiousI again waited a week for a return call to no availI called back on August 8thand was told to wait on holdafter minutes the office worker came back and said sorry for the delay but the service manager was on a conference call ( this same excuse had been used during my many calls on the first repair), she said it would be a few minutesShe came back about minutes later and said she would have him call me when the conference call was overI told her never mind that I would contact the Revdex.com to have them settle this apparent reluctance to fix the problem with the original installationAbout two minutes after I hung up the service manager called (apparently the conference was over) and said he would send someone overI told him that I was on line filling out the complaint to the Revdex.com and that I felt better going through an independent arbiterHe agreed that that was OKI did not refuse to take any callsI had to go out that afternoon to pay bills and visit gravesWhen I returned that night at about PM I heard his messageOn the 9th of August, I worked outside in the yard from 8:30AM until about 2PMI noticed the message from his office after I took a showerI was still awaiting the resolution from the Revdex.comI would like to add that the original time they came to fix the problem that the service manager said that he knew what the problem was and that it just needed some padding material to dampen the sound and vibrationThe service man said the same thing when he arrivedHe brought no material with him to do thisWhen he came down from the attic I asked what he usedHe said he pulled up some of the insulation in the attic and used thatI do not want the insulation pulled up againI want that insulation he pulled out put back and use the proper materials to do the job professionallyI am elderly but this time I will go into the attic with him to make sure the work is done correctlyOne other thingthe repairman did arrive at 7:AM the first time and was here minutes as I saidHe then sat out in his truck for about more minutes after he had completed all that he came for in my situationI dont want to let the innuendo of slight errors go unchallengedIf Continental Engineering would like, I would accept them having a different company preform the work to complete the accurate installation of this systemI would definately prefer thatSincerely Yours, *** ** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***, ***, Thanks for getting involvedI hope that with your participation in this that the requests for service to correct problems with the system will not go unansweredPlease contact me to set up a service date*** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** *** ***, The series of cancellations, delays, being put on hold, told messages weren't given by the person who answered the phone, missed calls,ect had to do with the original appointment that was originally called in on or about June 9th, and was finally taken care of on June 30thI called when the noise had reached its previous level on August 2nd and was told the service manager would call back in a short timeI waited all day again like I had done during the previous three week delay in JuneNeedless to say I was furiousI again waited a week for a return call to no availI called back on August 8thand was told to wait on holdafter minutes the office worker came back and said sorry for the delay but the service manager was on a conference call ( this same excuse had been used during my many calls on the first repair), she said it would be a few minutesShe came back about minutes later and said she would have him call me when the conference call was overI told her never mind that I would contact the Revdex.com to have them settle this apparent reluctance to fix the problem with the original installationAbout two minutes after I hung up the service manager called (apparently the conference was over) and said he would send someone overI told him that I was on line filling out the complaint to the Revdex.com and that I felt better going through an independent arbiterHe agreed that that was OKI did not refuse to take any callsI had to go out that afternoon to pay bills and visit gravesWhen I returned that night at about PM I heard his messageOn the 9th of August, I worked outside in the yard from 8:30AM until about 2PMI noticed the message from his office after I took a showerI was still awaiting the resolution from the Revdex.comI would like to add that the original time they came to fix the problem that the service manager said that he knew what the problem was and that it just needed some padding material to dampen the sound and vibrationThe service man said the same thing when he arrivedHe brought no material with him to do thisWhen he came down from the attic I asked what he usedHe said he pulled up some of the insulation in the attic and used thatI do not want the insulation pulled up againI want that insulation he pulled out put back and use the proper materials to do the job professionallyI am elderly but this time I will go into the attic with him to make sure the work is done correctlyOne other thingthe repairman did arrive at 7:AM the first time and was here minutes as I saidHe then sat out in his truck for about more minutes after he had completed all that he came for in my situationI dont want to let the innuendo of slight errors go unchallengedIf Continental Engineering would like, I would accept them having a different company preform the work to complete the accurate installation of this systemI would definately prefer thatSincerely Yours, *** ** ***

Response to complaint #***We agree that an Air Conditioning system was installed at the above address in May of for the amounted stated*** *** was not the sales person but the installerWe also agree that a noise developed in June of 2016.? We also agree that an appointment
was scheduled and due to excessive heat and service calls, the appointment was rescheduled until June 30th at 7:AM.? A tech was there until 7:AM making an adjustmentWe also agree that the tech told Mr*** that if the adjustment didn't? solve the problem for him to call and someone would returnWe agree that the noise didn't return until Aug2ndIf Mr*** was put on hold on Aug9th, I apologize but his call was returned within minutes.? Mr*** refused to take the call making it impossible to set up a follow up visitMr*** had one postponement and not a group of excuses as stated.? Mr*** also did not wait at home at allHis appointment was postponed, as he stated,? the day before the scheduled appointmentMr*** also stated that the rescheduled appointment was keptThings do occur that require an appointment to be rescheduled.If given the opportunity, we will send a tech to resolve the problem.Thank You,*** ***, PresidentContinental Engineering

In response to Mr. [redacted]'s comments:There is no reluctance on our part to repair any thing that is causing a noise from the system. Mr. [redacted] has a warranty from Continental and we are willing to make any necessary adjustments to rectify the problem.I do not see any reason for a different company to make any adjustments to a system that we are responsible for and adjustments we are willing to make. A warranty is offered and honored for a reasons such as this.  I do not understand why Mr. [redacted] doesn't want us to honor our warranty commitment.  In reference to Mr. [redacted] being put on hold, again, I apologize. To show good faith and if given the opportunity to make any required adjustments, we will extend the warranty an additional year from the date of service.  Thank you,[redacted], PresidentContinental Engineering

Response to complaint #[redacted]We agree that an Air Conditioning system was installed at the above address in May of 2016 for the amounted stated. [redacted] was not the sales person but the installer. We also agree that a noise developed in June of 2016.  We also agree that an appointment...

was scheduled and due to excessive heat and service calls, the appointment was rescheduled until June 30th at 7:30 AM.  A tech was there until 7:52 AM making an adjustment. We also agree that the tech told Mr. [redacted] that if the adjustment didn't solve the problem for him to call and someone would return. We agree that the noise didn't return until Aug. 2nd. If Mr. [redacted] was put on hold on Aug. 9th, I apologize but his call was returned within 5 minutes.  Mr. [redacted] refused to take the call making it impossible to set up a follow up visit. Mr. [redacted] had one postponement and not a group of excuses as stated.  Mr. [redacted] also did not wait at home at all. His appointment was postponed, as he stated, the day before the scheduled appointment. Mr. [redacted] also stated that the rescheduled appointment was kept. Things do occur that require an appointment to be rescheduled.If given the opportunity, we will send a tech to resolve the problem.Thank You,[redacted], PresidentContinental Engineering

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted], Thanks for getting involved. I hope that with your participation in this that the requests for service to correct problems with the system will not go unanswered. Please contact me to set up a service date. [redacted]