California Cuts Salon

We do apologise for the disgruntlement of Ms***- [redacted] with our salonShe has been a client with our salon for almost four years and during those years she had only requested for a hair cut per visit, which were all satisfactory She had received hair color services from other salons during those years and constantly complained about the end results with us.With each color process and any hair service process, our stylists explain every process in detail and make sure the request of our clients is definite and understood by both parties before starting any hair service Each color process consists of a few hours of correct stripping and correct coloring in order to protect from damaging the hair any furtherIn February 2016, Ms***- [redacted] decided to request a hair color service from our salon for the first time and the end product was completed with all the colors she requested, ombre with gold endsAfterwards, she paid the hair color service fee of $and left our salon with content and no signs of dissatisfaction To our surprise, Ms***- [redacted] returns to our salon a week later and decides she wanted a different color She requests for a lighter blonde versus the gold she had originally requested and received the previous week With no hesitation, our salon humbly made time (the day of her compliant) to reconstruct and change her hair color to a lighter blonde, as requestedSince Ms***- [redacted] was a long-term client and new to our hair color services, we did not charge her any additional fees for the second color service and made sure she was truly satisfied with her new color before leaving Again, she left with content and no signs of dissatisfaction of her new color choice and service received Another week or so later, Ms***- [redacted] returns to our salon and demands for a refund for our color servicesWe denied her refund request because we had reiterated to her with her prior visits and current visit that there are no money back refunds for our services but if the client is unsatisfied with our services, generally within 24-hours, we will provide the same service at no cost We provided her a free service for her second visit, even though it was passed the service refund of the first hair color Ms***- [redacted] spent over half an hour demanding for a refund and threatening to ruin our business reputation through social media in front of our employees and clients As the owners, we asked Ms***- [redacted] to leave our salon and if she wanted to post poor reviews she could do so elsewhereWe did our best to keep Ms***- [redacted] appeased but she continued to refuse to leave our salon and decided to call the cops to dispute the matter The police arrived to our salon and we each explained our side of the matter and the officer concluded the dispute by giving us a case number He explained that Ms***- [redacted] is no longer allowed on our premises for at least a year and if she decided to return before the year that we would need to call with the case number to report her To conclude our response to Ms***-***'s compliant, we truly apologise for the events that had occurred within our salon and the damage between our client relationship Our salon did provide as much generosity and understanding that any salon and small business can provide to keep our client relationship sustained and content Unfortunately, our generosity was being taken advantage of by Ms***-***California Cuts Salon

We do apologise for the disgruntlement of Ms. [redacted] with our salon. She has been a client with our salon for almost four years and during those years she had only requested for a hair cut per visit, which were all satisfactory.  She had received hair color services from other salons...

during those years and constantly complained about the end results with us.With each color process and any hair service process, our stylists explain every process in detail and make sure the request of our clients is definite and understood by both parties before starting any hair service.  Each color process consists of a few hours of correct stripping and correct coloring in order to protect from damaging the hair any further. In February 2016, Ms. [redacted] decided to request a hair color service from our salon for the first time and the end product was completed with all the colors she requested, ombre with gold ends. Afterwards, she paid the hair color service fee of $195.00 and left our salon with content and no signs of dissatisfaction.  To our surprise, Ms. [redacted] returns to our salon a week later and decides she wanted a different color.  She requests for a lighter blonde versus the gold she had originally requested and received the previous week.  With no hesitation, our salon humbly made time (the day of her compliant) to reconstruct and change her hair color to a lighter blonde, as requested. Since Ms. [redacted] was a long-term client and new to our hair color services, we did not charge her any additional fees for the second color service and made sure she was truly satisfied with her new color before leaving.  Again, she left with content and no signs of dissatisfaction of her new color choice and service received.  Another week or so later, Ms. [redacted] returns to our salon and demands for a refund for our color services. We denied her refund request because we had reiterated to her with her prior visits and current visit that there are no money back refunds for our services but if the client is unsatisfied with our services, generally within 24-48 hours, we will provide the same service at no cost.  We provided her a free service for her second visit, even though it was passed the service refund of the first hair color.  Ms. [redacted] spent over half an hour demanding for a refund and threatening to ruin our business reputation through social media in front of our employees and clients.  As the owners, we asked Ms. [redacted] to leave our salon and if she wanted to post poor reviews she could do so elsewhere. We did our best to keep Ms. [redacted] appeased but she continued to refuse to leave our salon and decided to call the cops to dispute the matter.  The police arrived to our salon and we each explained our side of the matter and the officer concluded the dispute by giving us a case number.  He explained that Ms. [redacted] is no longer allowed on our premises for at least a year and if she decided to return before the year that we would need to call with the case number to report her.  To conclude our response to Ms. [redacted]'s compliant, we truly apologise for the events that had occurred within our salon and the damage between our client relationship.  Our salon did provide as much generosity and understanding that any salon and small business can provide to keep our client relationship sustained and content.  Unfortunately, our generosity was being taken advantage of by Ms. [redacted]. California Cuts Salon

We do apologise for the disgruntlement of Ms. [redacted]-[redacted] with our salon. She has been a client with our salon for almost four years and during those years she had only requested for a hair cut per visit, which were all satisfactory.  She had received hair color services from...

other salons during those years and constantly complained about the end results with us.With each color process and any hair service process, our stylists explain every process in detail and make sure the request of our clients is definite and understood by both parties before starting any hair service.  Each color process consists of a few hours of correct stripping and correct coloring in order to protect from damaging the hair any further. In February 2016, Ms. [redacted]-[redacted] decided to request a hair color service from our salon for the first time and the end product was completed with all the colors she requested, ombre with gold ends. Afterwards, she paid the hair color service fee of $195.00 and left our salon with content and no signs of dissatisfaction.  To our surprise, Ms. [redacted]-[redacted] returns to our salon a week later and decides she wanted a different color.  She requests for a lighter blonde versus the gold she had originally requested and received the previous week.  With no hesitation, our salon humbly made time (the day of her compliant) to reconstruct and change her hair color to a lighter blonde, as requested. Since Ms. [redacted]-[redacted] was a long-term client and new to our hair color services, we did not charge her any additional fees for the second color service and made sure she was truly satisfied with her new color before leaving.  Again, she left with content and no signs of dissatisfaction of her new color choice and service received.  Another week or so later, Ms. [redacted]-[redacted] returns to our salon and demands for a refund for our color services. We denied her refund request because we had reiterated to her with her prior visits and current visit that there are no money back refunds for our services but if the client is unsatisfied with our services, generally within 24-48 hours, we will provide the same service at no cost.  We provided her a free service for her second visit, even though it was passed the service refund of the first hair color.  Ms. [redacted]-[redacted] spent over half an hour demanding for a refund and threatening to ruin our business reputation through social media in front of our employees and clients.  As the owners, we asked Ms. [redacted]-[redacted] to leave our salon and if she wanted to post poor reviews she could do so elsewhere. We did our best to keep Ms. [redacted]-[redacted] appeased but she continued to refuse to leave our salon and decided to call the cops to dispute the matter.  The police arrived to our salon and we each explained our side of the matter and the officer concluded the dispute by giving us a case number.  He explained that Ms. [redacted]-[redacted] is no longer allowed on our premises for at least a year and if she decided to return before the year that we would need to call with the case number to report her.  To conclude our response to Ms. [redacted]-[redacted]'s compliant, we truly apologise for the events that had occurred within our salon and the damage between our client relationship.  Our salon did provide as much generosity and understanding that any salon and small business can provide to keep our client relationship sustained and content.  Unfortunately, our generosity was being taken advantage of by Ms. [redacted]-[redacted]. California Cuts Salon