Initial Business Response /* (1000, 5, 2016/07/13) */
Sorry for the delayThe replacement item came back into stock on 7/and was shipped out to *** *** that same dayShe should receive it in 5-business daysThank You
Good morning,I am truly sorry to hear that this happened twice for this personIts unfortunate and we are always more than happy to replace defective itemsAll our products come with a warranty which last up to days from date of purchaseI will contact him in regards to this issue and advise
him about our warrantyI have attached a file of our warranty as well. Thank you,***
Initial Business Response /* (1000, 5, 2015/12/28) */
Please see the attached correspondence with the customer dating back to this past September. Our policy is to replace a product if (a) it was registered and, (b) they can show us a receipt. The Warranty Period is 30 days. To show good faith,...
even though we never heard back, we will replace the item. Ask the customer to contact Vibetronics and they will handle the return and replacement.
Original Message
From: Customer Service mailto:[redacted]@calexotics.com
Sent: Monday, October 05, XXXX XX:XX AM
To: [redacted]@gmail.com
Subject: RE: From VIBETRONICS Contact Form from CEN
Dear [redacted],
Thank you for your email. I am sorry for the problem you encountered with your purchase.
Please find attached our warranty policy; we would be happy to replace your item for you.
Thank you,
[redacted]
Original Message
From:
Sent: Saturday, September 26, XXXX X:XX AM
To: [redacted]@vibetronics.com
Subject: From VIBETRONICS Contact Form from CEN
Below is the result of your feedback form. It was submitted by
() on Saturday, September 26, 2015 at 07:29:30
first_name: [redacted]
last_name: [redacted]
name_of_product: entice katherine
e-mail: [redacted]@gmail.com
phone: XXXXXXXXXX
fax: fax
mailing_address: 7100 conrad dr sacramento ca XXXXX
comments: I used this product twice and the second time the rabbit motor shorted out and quit working I paid like $80 for one time use not happy!
Initial Consumer Rebuttal /* (3000, 8, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
their response on october 5th does not exist. and I do not have the reciept due to the vendor of their product, so the policy would not apply.
Final Business Response /* (4000, 10, 2015/12/29) */
No problem, tell her we are replacing it without the receipt. Just contact [redacted]@calexotics.com and she will arrange the exchange. [redacted]
Final Consumer Response /* (2000, 13, 2016/01/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
provided they replace product at nop cost to me.
Initial *usiness Response /* (1000, 5, 2015/08/27) */
We have no record of any phone calls, emails, or any other communication from the Customer. We do have a Warranty which can be accessed at www.[redacted].com.
The Warranty is 30 days from purchase, but since the Customer has chosen to...
contact [redacted] instead, we would be happy to replace the item at no charge and we would waive any fees.
Just have the Customer go to www.[redacted].com. Return the item as instructed, but enclose a note that the $10.00 fee is waived by [redacted].
We do not issue refunds since we are the manufacturer and did not make the sale. We hope this will satisfy the Customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Customer Service will contact the customer on Monday and arrange for a replacement unit. We apologize for any inconvenience. I found this email in my junk file!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11998054, and find that this resolution is satisfactory to me.
Customer Service has advised this consumer that they will replace the item for no charge, but like any other warranty providers the consumer must return the defective item. This is in our Warranty copy and is 100%...
usual and customary that the item in question be returned. Please advise the consumer that once we receive the defective product we will replace it with no charges for return shipping cost. We contract manufacture with dozens of factories and we cannot get credit for defective items if we do not have the item to return. Thank You
We are reaching out to the customer and we will replace the defective item. We are sorry for any inconvenience and will resolve thus as quickly as possible. Thank you, Al [redacted]/Business Affairs
Initial Business Response /* (1000, 5, 2015/05/04) */
Customer Service will contact the customer promptly and advise her of the Warranty replacement program for any defective products.
Initial Consumer Rebuttal /* (2000, 10, 2015/05/05) */
(The consumer indicated he/she ACCEPTED the response...
from the business.)
Final Business Response /* (4000, 8, 2015/05/05) */
We contacted the Customer today. She found our email response in her "junk" file. We responded April 13, 2015. She will be getting a replacement product at no charge, and she confirms that she is satisfied with our handling of her complaint.
Initial Business Response /* (1000, 5, 2016/07/13) */
Sorry for the delayThe replacement item came back into stock on 7/and was shipped out to *** *** that same dayShe should receive it in 5-business daysThank You
Good morning,I am truly sorry to hear that this happened twice for this personIts unfortunate and we are always more than happy to replace defective itemsAll our products come with a warranty which last up to days from date of purchaseI will contact him in regards to this issue and advise
him about our warrantyI have attached a file of our warranty as well. Thank you,***
Please add *** to future noticesPlease send thus one as wellThanks
Initial Business Response /* (1000, 5, 2015/12/28) */
Please see the attached correspondence with the customer dating back to this past September. Our policy is to replace a product if (a) it was registered and, (b) they can show us a receipt. The Warranty Period is 30 days. To show good faith,...
even though we never heard back, we will replace the item. Ask the customer to contact Vibetronics and they will handle the return and replacement.
Original Message
From: Customer Service mailto:[redacted]@calexotics.com
Sent: Monday, October 05, XXXX XX:XX AM
To: [redacted]@gmail.com
Subject: RE: From VIBETRONICS Contact Form from CEN
Dear [redacted],
Thank you for your email. I am sorry for the problem you encountered with your purchase.
Please find attached our warranty policy; we would be happy to replace your item for you.
Thank you,
[redacted]
Original Message
From:
Sent: Saturday, September 26, XXXX X:XX AM
To: [redacted]@vibetronics.com
Subject: From VIBETRONICS Contact Form from CEN
Below is the result of your feedback form. It was submitted by
() on Saturday, September 26, 2015 at 07:29:30
first_name: [redacted]
last_name: [redacted]
name_of_product: entice katherine
e-mail: [redacted]@gmail.com
phone: XXXXXXXXXX
fax: fax
mailing_address: 7100 conrad dr sacramento ca XXXXX
comments: I used this product twice and the second time the rabbit motor shorted out and quit working I paid like $80 for one time use not happy!
Initial Consumer Rebuttal /* (3000, 8, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
their response on october 5th does not exist. and I do not have the reciept due to the vendor of their product, so the policy would not apply.
Final Business Response /* (4000, 10, 2015/12/29) */
No problem, tell her we are replacing it without the receipt. Just contact [redacted]@calexotics.com and she will arrange the exchange. [redacted]
Final Consumer Response /* (2000, 13, 2016/01/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
provided they replace product at nop cost to me.
Initial Business Response /* (1000, 5, 2016/02/11) */
This matter was settled today.
Initial *usiness Response /* (1000, 5, 2015/08/27) */
We have no record of any phone calls, emails, or any other communication from the Customer. We do have a Warranty which can be accessed at www.[redacted].com.
The Warranty is 30 days from purchase, but since the Customer has chosen to...
contact [redacted] instead, we would be happy to replace the item at no charge and we would waive any fees.
Just have the Customer go to www.[redacted].com. Return the item as instructed, but enclose a note that the $10.00 fee is waived by [redacted].
We do not issue refunds since we are the manufacturer and did not make the sale. We hope this will satisfy the Customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Customer Service will contact the customer on Monday and arrange for a replacement unit. We apologize for any inconvenience. I found this email in my junk file!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11998054, and find that this resolution is satisfactory to me.
Customer Service has advised this consumer that they will replace the item for no charge, but like any other warranty providers the consumer must return the defective item. This is in our Warranty copy and is 100%...
usual and customary that the item in question be returned. Please advise the consumer that once we receive the defective product we will replace it with no charges for return shipping cost. We contract manufacture with dozens of factories and we cannot get credit for defective items if we do not have the item to return. Thank You
We are reaching out to the customer and we will replace the defective item. We are sorry for any inconvenience and will resolve thus as quickly as possible. Thank you, Al [redacted]/Business Affairs
Initial Business Response /* (1000, 5, 2015/05/04) */
Customer Service will contact the customer promptly and advise her of the Warranty replacement program for any defective products.
Initial Consumer Rebuttal /* (2000, 10, 2015/05/05) */
(The consumer indicated he/she ACCEPTED the response...
from the business.)
Final Business Response /* (4000, 8, 2015/05/05) */
We contacted the Customer today. She found our email response in her "junk" file. We responded April 13, 2015. She will be getting a replacement product at no charge, and she confirms that she is satisfied with our handling of her complaint.