Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Please see the attached correspondence with the customer dating back to this past SeptemberOur policy is to replace a product if (a) it was registered and, (b) they can show us a receiptThe Warranty Period is daysTo show good faith, even though we never heard back, we will replace the itemAsk the customer to contact Vibetronics and they will handle the return and replacement Original Message From: Customer Service mailto: [redacted] @calexotics.com Sent: Monday, October 05, XXXX XX:XX AM To: [redacted] @gmail.com Subject: RE: From VIBETRONICS Contact Form from CEN Dear [redacted] , Thank you for your emailI am sorry for the problem you encountered with your purchase Please find attached our warranty policy; we would be happy to replace your item for you Thank you, [redacted] Original Message From: Sent: Saturday, September 26, XXXX X:XX AM To: [redacted] @vibetronics.com Subject: From VIBETRONICS Contact Form from CEN Below is the result of your feedback formIt was submitted by () on Saturday, September 26, at 07:29: first_name: [redacted] last_name: [redacted] name_of_product: entice katherine e-mail: [redacted] @gmail.com phone: XXXXXXXXXX fax: fax mailing_address: conrad dr sacramento ca XXXXX comments: I used this product twice and the second time the rabbit motor shorted out and quit working I paid like $for one time use not happy! Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) their response on october 5th does not existand I do not have the reciept due to the vendor of their product, so the policy would not apply Final Business Response / [redacted] (4000, 10, 2015/12/29) */ No problem, tell her we are replacing it without the receiptJust contact ***@calexotics.com and she will arrange the exchange [redacted] Final Consumer Response / [redacted] (2000, 13, 2016/01/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) provided they replace product at nop cost to me
We are reaching out to the customer and we will replace the defective itemWe are sorry for any inconvenience and will resolve thus as quickly as possibleThank you, Al ***/Business Affairs
Initial *usiness Response / [redacted] (1000, 5, 2015/08/27) */ We have no record of any phone calls, emails, or any other communication from the CustomerWe do have a Warranty which can be accessed at www[redacted] .com The Warranty is days from purchase, but since the Customer has chosen to contact [redacted] instead, we would be happy to replace the item at no charge and we would waive any fees Just have the Customer go to www[redacted] .comReturn the item as instructed, but enclose a note that the $fee is waived by [redacted] * We do not issue refunds since we are the manufacturer and did not make the saleWe hope this will satisfy the Customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Please see the attached correspondence with the customer dating back to this past SeptemberOur policy is to replace a product if (a) it was registered and, (b) they can show us a receiptThe Warranty Period is daysTo show good faith, even though we never heard back, we will replace the itemAsk the customer to contact Vibetronics and they will handle the return and replacement Original Message From: Customer Service mailto: [redacted] @calexotics.com Sent: Monday, October 05, XXXX XX:XX AM To: [redacted] @gmail.com Subject: RE: From VIBETRONICS Contact Form from CEN Dear [redacted] , Thank you for your emailI am sorry for the problem you encountered with your purchase Please find attached our warranty policy; we would be happy to replace your item for you Thank you, [redacted] Original Message From: Sent: Saturday, September 26, XXXX X:XX AM To: [redacted] @vibetronics.com Subject: From VIBETRONICS Contact Form from CEN Below is the result of your feedback formIt was submitted by () on Saturday, September 26, at 07:29: first_name: [redacted] last_name: [redacted] name_of_product: entice katherine e-mail: [redacted] @gmail.com phone: XXXXXXXXXX fax: fax mailing_address: conrad dr sacramento ca XXXXX comments: I used this product twice and the second time the rabbit motor shorted out and quit working I paid like $for one time use not happy! Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) their response on october 5th does not existand I do not have the reciept due to the vendor of their product, so the policy would not apply Final Business Response / [redacted] (4000, 10, 2015/12/29) */ No problem, tell her we are replacing it without the receiptJust contact ***@calexotics.com and she will arrange the exchange [redacted] Final Consumer Response / [redacted] (2000, 13, 2016/01/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) provided they replace product at nop cost to me
We are reaching out to the customer and we will replace the defective itemWe are sorry for any inconvenience and will resolve thus as quickly as possibleThank you, Al ***/Business Affairs
Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ This matter was settled today
Initial *usiness Response / [redacted] (1000, 5, 2015/08/27) */ We have no record of any phone calls, emails, or any other communication from the CustomerWe do have a Warranty which can be accessed at www[redacted] .com The Warranty is days from purchase, but since the Customer has chosen to contact [redacted] instead, we would be happy to replace the item at no charge and we would waive any fees Just have the Customer go to www[redacted] .comReturn the item as instructed, but enclose a note that the $fee is waived by [redacted] * We do not issue refunds since we are the manufacturer and did not make the saleWe hope this will satisfy the Customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)