California Flooring & Design

We are in the middle of mediation with our attorneys as of the momentWe will respond accordingly as we get more information regarding this matterIf you have any questions or concerns please contact [redacted] at managementWe will get any information needed to clear this matter upShe has been refusing to contact with us to resolve this matter accordingly and in a professional mannerThank you for your time and consideration ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The last time I spoke with ***, the person composing these emails, he gave me a document from him personally stating that we do not owe him or his company anything further if we simply paid the emergency flooding billI took this paper home and after discussing this with my girlfriend, decided that this was not a fair offer considering he also took away our year parts and labor warrantyRay text messaged my girlfriend that our floor came with that warranty just a few weeks ago, and has since taken that awayWe do not feel we owe them a single penny more per ***'s own words, so I am unclear as to why he keeps stating we owe him money? Ray promised us that we did not owe anything further and even a refund on the damaged supplies on top of not owing anything moreHe also promised to pay the emergency plumber billFor him to say he is not changing his offers is not the truthWe would be more than happy to end this for once and for all, if [redacted] at least took responsibility for the plumbing bill he already has promised to payRight now we owe [redacted] over $1,which was originally to be paid by California FlooringAs you can see, the back and forth emails are not getting us anywhereIf he needs to file suit we understand, however, I am not sure what he is filing for when we have several texts, witnesses, and documents stating we do not owe him anymore money? We also have several texts, photographs, documents stating that CA Flooring would pay the emergency bill, they would give us a refund on the damaged supplies, they would give us a year warranty etcetcPlease advice what to do in this situation as we need the Revdex.com to assist Regards, [redacted]

One more thing I would Like to add to this matterWe have NO contract with [redacted] aka [redacted] ( she uses a fake name for some reason )So I want to make sure we are clear in this matter that the client is [redacted] Not [redacted] Please update this information and we can attached proof of contract of true buyerWe will not be in contact with her as she has been sending our owner harassing voice and text messages, we have proof and we are pursuing a lawsuit against herThey have been trying to find an excuse to not pay the remaining balance owed from the beginning, my staff and my legal team will have no problem submitting documents to show details ,I appreciate you handling this matter accordingly and in a professional manner Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The last time I spoke with ***, the person composing these emails, he gave me a document from him personally stating that we do not owe him or his company anything further if we simply paid the emergency flooding billI took this paper home and after discussing this with my girlfriend, decided that this was not a fair offer considering he also took away our year parts and labor warrantyRay text messaged my girlfriend that our floor came with that warranty just a few weeks ago, and has since taken that awayWe do not feel we owe them a single penny more per ***'s own words, so I am unclear as to why he keeps stating we owe him money? Ray promised us that we did not owe anything further and even a refund on the damaged supplies on top of not owing anything moreHe also promised to pay the emergency plumber billFor him to say he is not changing his offers is not the truth We would be more than happy to end this for once and for all, if [redacted] at least took responsibility for the plumbing bill he already has promised to payRight now we owe [redacted] over $1,which was originally to be paid by California FlooringAs you can see, the back and forth emails are not getting us anywhereIf he needs to file suit we understand, however, I am not sure what he is filing for when we have several texts, witnesses, and documents stating we do not owe him anymore money? We also have several texts, photographs, documents stating that CA Flooring would pay the emergency bill, they would give us a refund on the damaged supplies, they would give us a year warranty etcetc Please advice what to do in this situation as we need the Revdex.com to assist Regards, [redacted]

Our Manager ***, Has contacted the consumer to remedy the situationCustomer and our manger have agreed set date to resolve all issuesWill be following up with any additional concerns or questionsThank you

One more thing I would Like to add to this matterWe have NO contract with *** *** aka *** ** ( she uses a fake name for some reason )So I want to make sure we are clear in this matter that the client is *** *** Not *** ***Please update this information and we can attached proof of contract of true buyerWe will not be in contact with her as she has been sending our owner harassing voice and text messages, we have proof and we are pursuing a lawsuit against herThey have been trying to find an excuse to not pay the remaining balance owed from the beginning, my staff and my legal team will have no problem submitting documents to show details ,I appreciate you handling this matter accordingly and in a professional manner. Thank you, *** ***

I wanted to make sure you got my last email in regards to the contract with *** *** and Not *** *** aka *** **Please confirm that it was receivedThank you. Following up on ***'s email our attorney has mailed a letter to *** *** to direct all communications to him as he will be representing us in this matterHe is in the midst of filing suit. However I told him we are ready to settle in mediation as we have not been able to do so in our last conversationsThe notice will be sent shortly as it takes time to do soI am being advised not to communicate any further information until our attorney has given us the clearanceAs you may know we are more than willing to make this matter resolved fairly and in good ethicsWe were not able to come to an agreement not because we changed our mind but the fact of that matter the agreement was not reasonable and in good standingWe will be more than happy to resolve this matter before our attorneys pursue suit, however we need a reasonable agreement in such a matterThere is still a large balance that is owed and they have been avoiding in such a matter that is truly unfair to a small business owner. Please advise so that we can remedy the situationThank you for your time and consideration Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The owner of California Floorings is not processing information correctly. He has mentioned having brain issues due to recent surgeries and I am concerned he is not fit to solve this on his own. Either that, or he is flat out lying about everything. Never once have we refused to communicate, in fact, we just received a letter via mail from his attorney requesting that we no longer communicate to him directly. Now he is saying we are the ones to refuse communication? I am really confused at this point. We have always wanted the same outcome, for him to honor his original promise to us:Close our account out to the $0 balance promised to myself, [redacted] and various employees.Pay the flooding repair bill he promised to pay for his workers flooding our home. On April 8, 2015 my girlfriend [redacted] text messaged [redacted], the sales rep, to let him know about the installers flooding our brand new floor. [redacted] replied back stating "Of course we will pay for it so have your painter start whenever." On April 17, 2015 [redacted] texted [redacted], yet again, to discuss all of the installation problems we were having with CA Flooring. [redacted] asked [redacted] to have [redacted] call her ASAP, so he did that same day. The owner [redacted] promised [redacted], at that moment, that we owed nothing more, even knowing about the emergency repair ten days prior. He also, at one point, promised us an additional refund on the damaged supplies, however, to avoid further chaos, we met in the middle and agreed to close out with just the above. Now he is retracting all of the above and it's getting out of hand. We need help getting this resolved as clearly we are not making any progress. We already compromised by not asking for an additional refund and feel that the least they could do is honor the original business agreement that was made. This entire experience was a genuine nightmare I do not feel anyone should be subjected to, especially from an unlicensed business. Please note, CA Flooring did not have a valid contractors licenses at the time of our project. It was expired per CSLB and has just recently been renewed.He states that we are in mediation with his attorney but we certainly are not. 
Regards,
[redacted]

Our Manager [redacted], Has contacted the consumer to remedy the situation. Customer and our manger have agreed set date to resolve all issues. Will be following up with any additional concerns or questions. Thank you

We are in the middle of mediation with our attorneys as of the moment. We will respond accordingly as we get more information regarding this matter. If you have any questions or concerns please contact [redacted] at management. We will get any information needed to clear this matter up. She has been...

refusing to contact with us to resolve this matter accordingly and in a professional manner. Thank you for your time and consideration.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The last time I spoke with [redacted], the person composing these emails, he gave me a document from him personally stating that we do not owe him or his company anything further if we simply paid the emergency flooding bill. I took this paper home and after discussing this with my girlfriend, decided that this was not a fair offer considering he also took away our 25 year parts and labor warranty. Ray text messaged my girlfriend that our floor came with that warranty just a few weeks ago, and has since taken that away. We do not feel we owe them a single penny more per [redacted]'s own words, so I am unclear as to why he keeps stating we owe him money? Ray promised us that we did not owe anything further and even a refund on the damaged supplies on top of not owing anything more. He also promised to pay the emergency plumber bill. For him to say he is not changing his offers is not the truth. We would be more than happy to end this for once and for all, if [redacted] at least took responsibility for the plumbing bill he already has promised to pay. Right now we owe [redacted] over $1,000.00 which was originally to be paid by California Flooring. As you can see, the back and forth emails are not getting us anywhere. If he needs to file suit we understand, however, I am not sure what he is filing for when we have several texts, witnesses, and documents stating we do not owe him anymore money? We also have several texts, photographs, documents stating that CA Flooring would pay the emergency bill, they would give us a refund on the damaged supplies, they would give us a 25 year warranty etc... etc... Please advice what to do in this situation as we need the Revdex.com to assist.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The owner of California Floorings is not processing information correctly. He has mentioned having brain issues due to recent surgeries and I am concerned he is not fit to solve this on his own. Either that, or he is flat out lying about everything. Never once have we refused to communicate, in fact, we just received a letter via mail from his attorney requesting that we no longer communicate to him directly. Now he is saying we are the ones to refuse communication? I am really confused at this point. We have always wanted the same outcome, for him to honor his original promise to us:
Close our account out to the $0 balance promised to myself, [redacted] and various employees.
Pay the flooding repair bill he promised to pay for his workers flooding our home. On April 8, 2015 my girlfriend [redacted] text messaged [redacted], the sales rep, to let him know about the installers flooding our brand new floor. [redacted] replied back stating "Of course we will pay for it so have your painter start whenever." On April 17, 2015 [redacted] texted [redacted], yet again, to discuss all of the installation problems we were having with CA Flooring. [redacted] asked [redacted] to have [redacted] call her ASAP, so he did that same day. The owner [redacted] promised [redacted], at that moment, that we owed nothing more, even knowing about the emergency repair ten days prior. 
He also, at one point, promised us an additional refund on the damaged supplies, however, to avoid further chaos, we met in the middle and agreed to close out with just the above. Now he is retracting all of the above and it's getting out of hand. We need help getting this resolved as clearly we are not making any progress. We already compromised by not asking for an additional refund and feel that the least they could do is honor the original business agreement that was made. This entire experience was a genuine nightmare I do not feel anyone should be subjected to, especially from an unlicensed business. Please note, CA Flooring did not have a valid contractors licenses at the time of our project. It was expired per CSLB and has just recently been renewed.
He states that we are in mediation with his attorney but we certainly are not. 
Regards,
[redacted]

One more thing I would Like to add to this matter. We have NO contract with [redacted] aka [redacted] ( she uses a fake name for some reason ). So I want to make sure we are clear in this matter that the client is [redacted] Not [redacted]. Please update this information and we can attached proof of contract of true buyer. We will not be in contact with her as she has been sending our owner harassing voice and text messages, we have proof and we are pursuing a lawsuit against her. They have been trying to find an excuse to not pay the remaining balance owed from the beginning, my staff and my legal team will have no problem submitting documents to show details ,I appreciate you handling this matter accordingly and in a professional manner. 
Thank you,
   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The last time I spoke with [redacted], the person composing these emails, he gave me a document from him personally stating that we do not owe him or his company anything further if we simply paid the emergency flooding bill. I took this paper home and after discussing this with my girlfriend, decided that this was not a fair offer considering he also took away our 25 year parts and labor warranty. Ray text messaged my girlfriend that our floor came with that warranty just a few weeks ago, and has since taken that away. We do not feel we owe them a single penny more per [redacted]'s own words, so I am unclear as to why he keeps stating we owe him money? Ray promised us that we did not owe anything further and even a refund on the damaged supplies on top of not owing anything more. He also promised to pay the emergency plumber bill. For him to say he is not changing his offers is not the truth.
 
We would be more than happy to end this for once and for all, if [redacted] at least took responsibility for the plumbing bill he already has promised to pay. Right now we owe [redacted] over $1,000.00 which was originally to be paid by California Flooring. As you can see, the back and forth emails are not getting us anywhere. If he needs to file suit we understand, however, I am not sure what he is filing for when we have several texts, witnesses, and documents stating we do not owe him anymore money? We also have several texts, photographs, documents stating that CA Flooring would pay the emergency bill, they would give us a refund on the damaged supplies, they would give us a 25 year warranty etc... etc... 
Please advice what to do in this situation as we need the Revdex.com to assist.
Regards,
[redacted]