California Funeral Alternatives

Complaint ID # ***We were contacted by a family regarding the death of their loved oneOur funeral counselor responded to his call immediately on the morning of Monday, October 23, 2017.The gentleman was asked if he wanted a Cremation or a Burial for his loved oneThis is a question that we
are required to ask every family, as this changes our processing of the required legal paperworkHis response was he was planning to do a burial for his loved one on Friday, October 27, 2017.There was a miscommunication on the usage of the words, cremation and burialThe family's wisheswere to do a burial of cremated remainsWe understood that it was going to be a burial of their loved one in a casket.A timeline for a direct cremation is normally 7-working daysThis includes our completing legalpaperwork required by the State of California, the County of San Diego and a signature of the certifying physician.When a family requests a cremation to take place quickly (under days) the crematory charges a fee of Sextra to reserve an earlier time slot for the cremation.When we met with the family on Tuesday, October and were made aware of the miscommunication, our counselor should have explained that there could possibly be an additional charge of $to expedite the cremationSince our counselor did not explain this during the initialmeeting with the family, we will refund the rush cremation fee and extend our sincere apology to the family